I dislike that y ou have wasted my time…
I dislike that y ou have wasted my time with this request.
About LightInTheBox
Data updated- Website
- www.lightinthebox.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 984 reviews
- Replies to negative
- 41% (151/372)
Do you own LightInTheBox? Claim this profile for free and start replying to reviews.
About this business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Written by the business, not verified by us.Is LightInTheBox legit?
LightInTheBox (www.lightinthebox.com) has a 3.1 out of 5 rating on OK.one, based on 984 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 42% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories. However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Auto-generated from all reviews of this business. For reference only.What people say
Will write a review when I’ve used the…
Will write a review when I’ve used the site more
Difficulties adding phone number
Ordering, color selection was not intuitive or friendly. I could not figure out how much required for free shipping.
I could not tell what/how much qualified for free shipping. Also, the website is "Clunky" and not user friendly. For example the color selection should be easier. Not a great shopping experience.
If it happens?
So far, good. Great if these arrive in 5-9 days.
Ordered a vest from LightInTheBox and…
Ordered a vest from LightInTheBox and never received it. Their carrier marked my easily accessible home ‘No Access.’ When I eventually followed up, customer service pointed to an earlier email telling me to contact the carrier, then declined further assistance because their inquiry deadline had passed. I acknowledge that I followed up late. What frustrates me is that their response never explained the original delivery failure or offered a meaningful resolution. Their website and support process felt unnecessarily complicated, and I was left responsible for chasing a package that never reached me. I paid for merchandise, received nothing, and got a policy response instead of useful help. Based on this experience, I will not order from LightInTheBox again. Update: LightInTheBox responded very quickly to this public review. However, my direct email remains unanswered. Their public response asks me to submit a customer service ticket, even though I already did that and received the refusal described above. I appreciate the quick acknowledgment, but directing me back to the same process does not address the failed delivery or resolve my complaint. I would appreciate the same prompt attention to the email I already sent.
Reply from LightInTheBox2026-10-09
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
This review is for online shopping…
This review is for online shopping experience only - I have not yet received items. Hard to find information re: shipping actually charged (I ordered multiples of same items - was supposed to get discounted shipping, but I can't tell.) Shipping time estimate doesn't come up until AFTER you pay!!! I need to know how long it would take to receive items BEFORE I purchase. Good looking clothing, but no option to zoom to see details.
Get your shit together
I entered my password and it didn't work. I then chose a new password, one with only letters and numbers, but it kept saying numbers and letters only.
To long to order do to pay password.
They had the wrong address
They had the wrong address number. I talked to the shipping company and gave them the correct address. She said they would reship it. It’s been 3 weeks and I still haven’t seen my order. I guess I got scammed.
Reply from LightInTheBox2026-10-10
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
Terrible website
Terrible website. Took me several times to finally get an order in. I hope it isn’t indicative of the quality of product.
My second order was not suposed to have…
My second order was not suposed to have shipping charge and I was charges 6.99?
I wanted to order another shirt you…
I wanted to order another shirt you never gave me c That option
The total cost of shipping and 'extras'…
The total cost of shipping and 'extras' was not made clear when I started the order only becoming apparent upon completion. I doubt I will buy from you again.
average review
About average, thus the middle rating,
Delivery hits hard
shipping expensive
wont send new code i accidently deleted 1st code joan
wont send new code
So far loving what I see
So far loving what I see and have ordered. Hoping it will the the quality it appears to be on line and the fit is good. If so may give a better rateing after I see how everything is when I get my order.
Shipment date much later than estimated
I'm not sure I'm going to get my costume before Halloween even though it's 3 weeks away. It was expected in 5-9 dya, but after I ordered it it says almost 3 weeks!!
Joom
Temu
Halara
AliExpress
Modlily
Missacc
JJ's House
Etsy