Will have to wait till tops arrive…
Will have to wait till tops arrive for an over all answer
About LightInTheBox
Data updated- Website
- www.lightinthebox.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 984 reviews
- Replies to negative
- 41% (151/372)
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About this business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Written by the business, not verified by us.Is LightInTheBox legit?
LightInTheBox (www.lightinthebox.com) has a 3.1 out of 5 rating on OK.one, based on 984 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 42% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories. However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Auto-generated from all reviews of this business. For reference only.What people say
Went pretty well....
Added cost of p&p and insurance not…
Added cost of p&p and insurance not visible until the order was placed. Deceptive!
Can't find your return policy anywhere.
First time order thank you
The variable delivery time is very…
The variable delivery time is very annoying
would like more info on products
Everything was ok
Different prices than advertised
I WILL COMMENT ONCE THE PRODUCT IS…
I WILL COMMENT ONCE THE PRODUCT IS DELIVERED
No product and they are making me figure it out
I ordered four shirts from them and have been waiting for quite some time. I received a message, but there was an issue with my shipment. I contacted light in the box and their answer was appalling. They directed me to figure this out on my own and contact the shipping company they used to figure out where my package is and why it’s been lost or turned away at customs. I will never trust or buy something from this group again and now I’m fighting for a refund for something I haven’t received and for something I can’t resolve which should not be for me to resolve. BTW you can’t leave a review on their customer page unless you’ve receive the product. As for your reply it remains ridiculous. I followed those precise instructions only to receive a response that acknowledged how frustrating it is not to receive a package while you also agreed it should not be on the customer to figure out your shipping issue so what was you response...contradictory....you directed me again to go to the shipping company and then you tell me you can't help me because this is beyond the 60 day window when in fact i ordered less than 20 days ago. Nightmare experience and your message indicated you will not process a refund leaving me without product while you enjoy my $183. I will be reporting my experience to VISA
Reply from LightInTheBox2026-10-09
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
Ill tell You later after I receive the…
Ill tell You later after I receive the product
I tried to use my phone app of Light in…
I tried to use my phone app of Light in the Box so I could pay by Apple Pay…… But the items I am buying were more expensive on the phone app. So I’m using an iPad. That is mad!
Cannot change quantity ordered at Check out
Cannot change quantity ordered on check out form. Only want one of item. Had to start over.
the number screen didnt change to…
the number screen didnt change to letters when adding middle initial to name on credit card! apparently the order went through any way.
Where is my shirt???
Where is my shirt??? Do you actually have my shirt I purchase or is this just some fraud. I will wait till ine of this week then it's off to my bank and their Fraud Dept.
I haven’t seen my shirt yet.
I ordered a shoe men size 42
I ordered a shoe men size 42. They sent me size 43. (I have all the emails.) plus the shoe was not shiny as the present in their website. From the beginning they want to put it in my shoulder, but when I send them the bell and then they backed up. So, I asked them send me 42 they sent I have to pay another shipping charge. I asked them to refund my money, they said we will refund 50% of your money. However, they offered me %60 percent of for the next items if I buy from them. I will never buy anything from this company. Anyone want to make sure how I am right, I will send him/her all the emails how this company treating its customer unfairly.
Reply from LightInTheBox2026-10-08
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
shopping is very slow
shopping is very slow. Had to click several times for the right size/color.
You insisted that I log into my account…
You insisted that I log into my account to order these items. I did not recall my password and so I changed it, but it was not accepted and I had to redo it again. I lost all my previous entries of address, name, etc. and had to start over again. It was a frutrating experience. I almost just gave up and didn't order anything. This is an unfriendly user interface.
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