Why do you need my phone numb er
Why do you need my phone numb er? I getg too many scam calls. Don't want people calling me!
About LightInTheBox
Data updated- Website
- www.lightinthebox.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 984 reviews
- Replies to negative
- 41% (151/372)
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About this business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Written by the business, not verified by us.Is LightInTheBox legit?
LightInTheBox (www.lightinthebox.com) has a 3.1 out of 5 rating on OK.one, based on 984 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 42% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories. However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Auto-generated from all reviews of this business. For reference only.What people say
I tried many
I tried many, many, many times to reset my password. It kept asking me for my email address. Then said I had an account. Tried to log in to reset it but kept taking me back to log and varify it. This is not acceptable. If I had an account some time ago & I can’t find it then it should let me create a new account. I wasted a lot of my time when it should have been simple!
I wanted to buy toe spacers then…
I wanted to buy toe spacers then decided to look through the shoes, chose a pair that I liked then spent a half hour trying to get back to the spacers. Gave up and closed out then I got back in to get the spacers and then saw that if you add a second item to your first it ships free but shipping went from 6.00 to 9.00 so not free. Happy with your product but ouch web is hard to navigate.
Sales tax
Sales tax? Are you in Texas? Not taxable if your business is out of state from the delivery. Shipping insurance, really? Commercial carriers provide up to $50 on all shipments. Your website doesn’t indicate country of origin/manufacture
Trouble finding the shirt i wanted on…
Trouble finding the shirt i wanted on web sight.
I have a coupon that I could not use
I have a coupon that I could not use. Plus I would want to just go back to the items I saw after I ordered a hat, but had to click a bunch of times to finally get back. Just have a button that says return to selections and a place for coupons. Have someone that does not work for you test your code.!!!!! My coupon code B2ZP3F92. I purchased a bunch of stufff from you and can not use the savings!!! Thanks
Trouble navigating website
We will see
Not sure why it forces me to review before I get the items. I have nothing to review.
Was looking for a blouse that I saw you…
Was looking for a blouse that I saw you had on facebook but never found it.
Once I found my way around shopping was…
Once I found my way around shopping was relatively good.
Had to keep entering my personal…
Had to keep entering my personal information.
The website isn’t easy to use jumps…
The website isn’t easy to use jumps about. Not too happy about paying so much for postage hope it’s free to send items back or I won’t be ordering again
Did not like
Did not like - Would not take my AmEx.
All good
All good, no issue.
Should have free shipping
We’ll see you when product arrive
info
Everything has been great so far; I still need to see how the delivery in Mexico goes. They really need a live chat for support and customer service—starting with AI, but with human customer service agents available.
I could NOT register a new account
I was NOT allowed to create/register a new account based on my yahoo.com email. There was no "NEW" option. I had to end up using a google account which was not my preference.
Where is my goods
Says delivered before shipped, still received nothing, big scam
Reply from LightInTheBox2026-10-06
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
I had to try to process order several…
I had to try to process order several times over several days. Page would not take info.
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