You charged me US unds on a Canadian…
You charged me US unds on a Canadian site..not once indicated. Will never order again from LITB …
About LightInTheBox
Data updated- Website
- www.lightinthebox.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 984 reviews
- Replies to negative
- 41% (151/372)
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About this business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Written by the business, not verified by us.Is LightInTheBox legit?
LightInTheBox (www.lightinthebox.com) has a 3.1 out of 5 rating on OK.one, based on 984 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 42% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories. However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Auto-generated from all reviews of this business. For reference only.What people say
The website
The website would not let me see my password so it took forever to get through. Why can't you just let us order as guest!
Where’s my stuff
Where’s my stuff ?
I received my order before the…
I received my order before the estimated delivery, but the fuzzy, lighted cat ears headband delivered was not the same item I ordered. It was supposed to be pink, fuzzy cat ears that light up. Instead I got purple pipe cleaners shaped like cat ears with lights that do not work! Complete waste of money and not worth returning. Just trash! Save your money, not worth the risk of receiving the wrong items.
Reply from LightInTheBox2026-10-05
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
Thought your payment process was very difficult to maneuvere
Thought your payment process was extremely difficult. Didn't understand many of your questions
It was good .
Your pages do not fit on my screen
Your pages do not fit on my screen. There is no way to scroll to the right so I can see all images.
Don't be in a rush for the products
So much shipping cost and package arrives sometimes in 2 weeks or more...
not easy to navigate
not easy to navigate. can't change my mind. it charges before I'm ready.
Was unable to type my name on the…
Was unable to type my name on the payment method because it was a numbers only screen
What I ordered versus what I got
I ordered this afro wig for my Halloween costume, but when I received it and took it out of the package, it was NOT as pictured or described. I notified the seller, but they would not replace the item, but offered my a discount to purchase something else from them. If you can't make this right why should I give you more of my money? Absolutely not! I wish I could post photos. The wig was thin, see through, the curl pattern was off, it was supposed to be red, but looked pink, and the overall shape was not like it was in the photo. I definitely didn't get what I ordered. They are willing to accept underwear and custom dresses as return items, but not this dusty wig they sent me. Shame!
Reply from LightInTheBox2026-10-04
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
Google advertisement said the price was…
Google advertisement said the price was $20 and your web site said $28.00.
Bought a shirt
Bought a shirt, didn’t fit. Contacted the company for a refund. Anne worked very hard, via email, to keep me from returning the item. Offered me a 50% in store credit and wanted me to take pictures, videos and even get a tape measure and measure the shirt to prove it doesn’t fit. That is ridiculous! I told her no and said I just wanted a refund. I then received another email saying that I have passed the 7 day return policy so no refund. Yeah, I will not be buying anything from this company again. And I do not recommend them. Very slippery
Reply from LightInTheBox2026-10-05
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
Misleading sales tactic.
You didn't give me the opportunity to use my coupon for free shipping even though your site said the opportunity was in the next step.
Hidden costs that you don't see until…
Hidden costs that you don't see until you checkout which in turn bangs the price up by approximately 50%
Rating would be better if shipping…
Rating would be better if shipping charges were not as high
Could have warned us about the total…
Could have warned us about the total bill. Shipping was high.
took forever to check out
Just waiting to see if I get the items…
Just waiting to see if I get the items I ordeder
Too expensive and I couldn’t choose my…
Too expensive and I couldn’t choose my preferred shipping method.
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