About LightInTheBox
Data updated- Website
- www.lightinthebox.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 984 reviews
- Replies to negative
- 41% (151/372)
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About this business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Written by the business, not verified by us.Is LightInTheBox legit?
LightInTheBox (www.lightinthebox.com) has a 3.1 out of 5 rating on OK.one, based on 984 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 42% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories. However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Auto-generated from all reviews of this business. For reference only.What people say
Hard time resetting password.
CHAT HUNG UP ON ME.....ALSO DIDN'T…
CHAT HUNG UP ON ME.....ALSO DIDN'T ANSWER MY QUESTION......LOOKS LIKE OTHER S HAVE HAD TROUBLE GET ITEMS....SURE HOPE THIS COMES ! HELEN BATES
Your shipping and shipping insurance it…
Your shipping and shipping insurance it too high.
The website does not work well.
I ordered 2 lamps
I ordered 2 lamps, which was costly. They sent one lamp, the cheaper one but didn't send the more expensive one. I have reached out but get nothing back when chasing up the 2nd lamp. I feel quite sick as it was so much money. I feel I have been scammed. UPDATE. It arrived and it is gorgeous
Reply from LightInTheBox2026-10-02
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
this experience failed with mobile
I can't get my package and this is the…
I can't get my package and this is the second time they send the package to me and still the wrong address again. It got sent back to them again. They won't refund me the product. I even had to pay for the shipping They would not pay for it. It has been 2 months. I am tired of dealing with them. Very frustrated with them. Not happy. Don't buy anything from them again!!!
Reply from LightInTheBox2026-10-02
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
extra cost for delivery and insurance…
extra cost for delivery and insurance result in high total cost
Don't cover return costs so beware!
Ordered a Poang chair cover. It was very cheaply made with low quality material and did not fit the chair. There's no paid return and it's too expensive to ship back to China so I have lost my money. All they offer is a %20 refund. Disgraceful
Reply from LightInTheBox2026-10-03
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
Tried several times to return items…
Tried several times to return items following all of your return requirements, always got “ no record of account” and site would not go farther. You have charged my account, keep sending me your advertisements, but cannot get a return, or any customer service help. Items purchased are now beyond 30 days for return although I tried many times shortly after items were shipped and paid for.
Reply from LightInTheBox2026-10-03
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
ILLEGAL IN CANADA, DON'T BUY
If I could give zero stars I would. Their products are not CSA certified, therefore illegal for installation in Canada. I purchased light fixtures and my electrician notified me that it's illegal for him to install them for that reason and if I do install them myself it would void my house insurance, so clearly not worth the risk. When I contacted the company for a refund they just sent me generic AI responses and refused a refund - offered me 20% off on my next purchase!
Reply from LightInTheBox2026-10-03
Dear Mr. Brook, Thank you for sharing your concerns, and we're sorry to hear about the frustration you've experienced with this order. We checked, your case is currently being reviewed by our product team. Certification requirements vary by region, and we take compliance concerns seriously, We will follow up directly with you as soon as we have an update from the supplier, and we appreciate the opportunity to resolve this for you. Kind regards, LightInTheBox Customer Service
Misrepresentation of a product material, no accountability or recourse.
I ordered a garment that was described on their website as “stretch satin”. It arrived and the fabric label reads 100% polyester. It has zero stretch and is unusable as a result. There is no issue with the size I ordered or the quality. LightInTheBox misrepresented the article of clothing and refuses to issue a refund unless I pay to return to china and await a product inspection. Their “Strong recommendation”, to save my time and “potential deductions”, is to pay $20USD for a replacement that they will give no guarantee will be made of the correct material or keep the unusable item for a 60% refund. The item was “made to order” and cannot be returned according to LightintheBox, which I could accept if I actually received the item that I thought I was ordering. The item described to be made from a stretch material. I HAVE ALREADY SUBMITTED A TICKET TO THEIR “CUSTOMER SERVICE TEAM “, provided pictures of the garment, its packaging, still attached tags, product label listing the fabric content, and a video demonstrating that the fabric has no stretch. This article of clothing is for a performance and stretch is critical. I would never have ordered if the product description did not explicitly say “stretch satin”. LightInTheBox has no real customer service, only what I assume are AI generated responses. No phone number and no recourse or accountability for an issue that they are clearly responsible for.
Reply from LightInTheBox2026-10-03
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
couldn't change password said it was…
couldn't change password said it was changed and wouldn't let me sign in had to cancel said delivery was the 9th and after payment it changed to 19th too late to wear
bought the wrong bulb ..
bought the wrong bulb ... should have bought warmth instead of white1
Too difficult
Box for phone number very difficult to…
Box for phone number very difficult to get right. Nearly gave up!
So many things bothered me about this…
So many things bothered me about this order. I entered who is was going to and the address. It assumed it was my billing info so I had to delete the billing info and put mine. Then after I did it, I hit continue and it didn’t show a completed order before hitting finished. I hope it gets there ok.
Do not want to receive a lot of…
Do not want to receive a lot of advertising.
Much smaller than the size guide
The product was delivered on time, and seems to be good quality, but it is much smaller than the size guide (ordered L which said 47 1/2" bust; I am 44". The jacket will barely close). The exchange process is cumbersome. I decided to place another order for the larger size and will deal with the return later.
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