The site was difficult for me to…
The site was difficult for me to navigate but may have been from the sheer number of offerings
About LightInTheBox
Data updated- Website
- www.lightinthebox.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 984 reviews
- Replies to negative
- 41% (151/372)
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About this business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Written by the business, not verified by us.Is LightInTheBox legit?
LightInTheBox (www.lightinthebox.com) has a 3.1 out of 5 rating on OK.one, based on 984 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 42% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories. However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Auto-generated from all reviews of this business. For reference only.What people say
Took too long for payment details to go…
Took too long for payment details to go through
Good
Good. I am just new. First time
Would NOT recommend
Says it has a 30 day return policy, doesn't say anywhere that it will cost you up to $40 to return an item. They make it super hard to return their clothes and they are such low/poor quality items. Would not recommend this brand at all.
Reply from LightInTheBox2026-09-30
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
I didn't get the discount that I had at…
I didn't get the discount that I had at one point during the purchase. The system seemed to drop the discount when finalizing the purchase.
The fabric poke kits I ordered did not…
The fabric poke kits I ordered did not come complete and would like to return them. I’m pretty sure I completed the process for returning but have not received any information about how to do this. No return ticket or address. Are you a for real website?
nothing went wrong
nothing went wrong. I DON'T want to receive a bunch of emails from anyone.
I don't like your return policy
I don't like your return policy. It seems sneaky that you don't say upon ordering that there is no way to get a complete refund, due to cost of postage to return items to China.
Bitterly disappointed
I ordered a "fall/winter" jacket which might be fine in the tropics but not in Canada. Ridiculously lightweight with 3/4 length sleeves. The return process was utterly prohibitive. Shipping cost back to China was on me and refund did not include sales tax. Lesson learned - never again.
Reply from LightInTheBox2026-09-30
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
After reading all the negative reviews…
After reading all the negative reviews it's plain to see that there is no proper customer service. Unfortunately I am not risking my hard earned money on a site that has zero respect for its customers
Reply from LightInTheBox2026-09-30
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
Worst return/refund policy
I ordered 2 dresses (same size, different colors), i received the items, tried them and they were too big. Depsit using the measurement guide provided on the website. I wanted to return them and order one dress a size smaller. The return/refund/exchange policy is absolutely asinine. Actually, not truly able to return any clothing items as they are considered “made to order” unless you want to pay a $100 “restocking fee”. DO NOT ORDER FROM THIS COMPANY. There isn’t a way to contact this company via phone, only email.
Reply from LightInTheBox2026-09-30
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
I ordered a shirt and I never received…
I ordered a shirt and I never received it even though I got an email saying it was delivered. I tried to work with customer service with multiple emails back-and-forthand they were not willing to help me to find out if the package was ever really delivered. I feel like this company is a scam and I would recommend never ordering from them. They’ll steal your money.
Reply from LightInTheBox2026-09-28
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
Disappointing all round
The quality was shabby, cheap, thin very disappointing, not what I was expecting. Measurements completely out. The 2 medium sized t-shirts are huge. The return procedure is made extremely difficult. I requested a return label (no paperwork was inside the package detailing my order or a returns label, nothing). It was difficult to get the process rolling and when I did, I could only return one item. It just wouldn't let me select the second item. I subsequently received an email giving me the option of keeping the product where I could choose 1 of 2 options of an offer. I replied I wanted to return. I received another email with the same offer with an additional sentence stating it'll be easier to accept one of the 2 offers than it would be to try and return the item! So much for them saying it's easy to return. I replied saying how disappointed I was in that they were making it difficult to return. I received an email from a named person saying they didn't have any return labels!! Giving details of how to return. I've decided to cut my losses which is what they wanted and give the 2 t-shirts to charity. Extremely disappointed.
Reply from LightInTheBox2026-09-29
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
Delivery time too long
Delivery time too long. Garment quality inferior to what was advertised. Very difficult to get a refund.
Reply from LightInTheBox2026-09-29
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
Not 3D Figurines
Despite description saying 3D, and photos showing figurines, what came was flat acrylic pieces with decal on them. Total scam.
Reply from LightInTheBox2026-09-25
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
Terrible customer service, would never order anything from this…
I would never order anything from this company again !!! Good luck trying to do a return or get a refund — impossible
Reply from LightInTheBox2026-09-25
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
I had high hopes
I had high hopes but.. My package was shown as delivered (their information) but no sign of it. Both tracking links they sent me for Evri do not work in the Evri website. Customer service IS SO LONG WINDED and wanted me to contact Evri myself but I cannot do this without a correct tracking number. I’ll never order from here again. Will need to report this to my bank and attempt to do a charge back.
Reply from LightInTheBox2026-09-25
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
Order never showed up
I ordered $72 in product and all seemed to be OK until it 'shipped' on 09/04/26. It's been 19 days with no updated tracking info and no outreach from the company. I suspect I will never get my order at this point. I've reached out to their (really hard to find) email address but no response.
Reply from LightInTheBox2026-09-23
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
SCAM
SCAM! Do not use this company, I received items however they were incorrect and the company would not issue a full refund or arrange return for the items ordered. Staff were rude and and had no idea!
Reply from LightInTheBox2026-09-24
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
Ordered a pair of dance shoes size 6
Ordered a pair of dance shoes size 6. I received multiple emails telling me they were on their way. When I got them they were too small, no way a UK size 6 as advertised. It’s made extremely hard to return as you have to pay your own postage and they will not acknowledge my emails or polite requests for an exchange. I’m stuck with the shoes! My advice, don’t be taken in by this company - read their returns/ refund policy!
Reply from LightInTheBox2026-09-24
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
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