LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Written by the business, not verified by us.
Is LightInTheBox legit?
LightInTheBox (www.lightinthebox.com) has a 3.1 out of 5 rating on OK.one, based on 984 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 42% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories.
However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Auto-generated from all reviews of this business. For reference only.
DO NOT BUY FROM THIS COMPANY! Ordered a Halloween dress for my daughter costing £30! Arrived & stinks of fish! Also there are no straps to hold the dress up! Requested to return & met with a barrage of messages asking if I’ll accept a partial refund! I said no I have no use for the dress! They’ve initiated a partial refund anyway! And now expect me to return the dress to Asia & I’m to pay for postage!
Reply from LightInTheBox2026-10-06
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Bullshit on trying to place order,had to do a number of times for it to go though, and now 8msee I have NO CONFORMATION,let’s not make this a dispute on American Express,CONFORMATION NOW, OR I STOP THIS IMMEDIATELY
The shipping fees are disturbingly HIGH!! This isn’t a heavy load to charge over $20.00!! I’m not sure I will order from this company again! Cathy Milutinovich
I purchased a Halloween wig from them but they sent me a different wig (one which is also shown on the site, but that I do not like). They have twice requested me to send photos of the wig I received, which I did along with screenshots of the two different wigs from their website but they are refusing to acknowledge that they sent the wrong wig. LightInTheBox is a total SCAM! Do not buy from them.
Reply from LightInTheBox2026-10-06
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Way too expensive for what they are ! Been buying for years butt not happy with the prices on them this year most of us all ways put on a beautiful light ect for all children and we will be stopping vert soon its sad that it’s to much ! ♥️🎄🎄🎄
Slowest ever - said they did not have payment then once I submitted a second time they FOUND the original and woul not stop shipping both. Awful. Never again.
Reply from LightInTheBox2026-10-06
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
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