About LightInTheBox
Data updated- Website
- www.lightinthebox.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 984 reviews
- Replies to negative
- 41% (151/372)
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About this business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Written by the business, not verified by us.Is LightInTheBox legit?
LightInTheBox (www.lightinthebox.com) has a 3.1 out of 5 rating on OK.one, based on 984 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 42% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories. However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Auto-generated from all reviews of this business. For reference only.What people say
Fabric Contents hard to find or…
Fabric Contents hard to find or non-existant, or unclear as to which model was which fabric.
Not enough color assortments in same…
Not enough color assortments in same wig.
Mmm don’t know
Hard to like or dislike anything until…
Hard to like or dislike anything until I 've had delivery Jeanie Hay
Very slow order page
Said there was a coupon for first-time…
Said there was a coupon for first-time buyer but would not take the code---very disappointing.
It’s taken 20+ days to receive my…
It’s taken 20+ days to receive my Halloween order. An absolute nightmare for my daughter who has been patiently waiting for her over priced costume from China.
Reply from LightInTheBox2026-10-13
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
wud not let me send it to…
wud not let me send it to granddaughters addresss
Too difficult
Too many items out of stock & not…
Too many items out of stock & not marked prior to cart review
Having to enter information too many…
Having to enter information too many times, and having to create an account is terrible
I'll give 5 start But......Web is a mess
I'll give 5 start because the nice product s but the page is a pain in the ...., 5 time I put item in the shopping car and for some reason everything gone over and over again at the end I left 3 items out because I was so tiered of looking each item again. The web sometimes look big and sometimes is so little that you can't see the sizes etc. Your company really need a better week server.
It took 3 goes to complete as I had…
It took 3 goes to complete as I had been a customer a long time ago and the filling in was confusing. However completed in the end!
Love the products and prices
Love the products and prices. Difficult to check out.
password reset process is clunky
I put something in my cart the day…
I put something in my cart the day before and the next day it was gone, and you don't have it anymore.
Would like to know shipping and other…
Would like to know shipping and other extra costs when I put items in cart
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