MoneyGram International

I rate the service as 1 star

I rate the service as 1 star! The support is horrible! They just don't care about the clients! I 've been trying to get my money for months! Use Western Union better than that company. You save money and nerves!

Wow this is fantastic 👏 thx you

I am happy as the questions were quick…

I am happy as the questions were quick and straightforward. There were no delays in the processing of the transaction and the delivery time of the transaction. I loved the fact that there are multiple options for the receiver to collect/receive their money. I will definitely be using Moneygram again 100/10.

For older people to have more options, because we need to go back probably more than the younger folks.

I canceled the whole transaction because when I put in my state and I put in the same state as the receiving state money gram somehow changed it to Alabama and wouldn't let me change it back and that spooked my so I quit with my transaction because I thought your virtual assistant was not legitimate. So I got out of there right away. Cause I already gave my banking information and I got afraid.

Thank you been real helpful

I dislike that when I first started…

I dislike that when I first started using the app it closed my profile on my first ever transfer however your costumer service was very excellent and I got to resolve problem in a matter of minutes

MoneyGram Review

MoneyGram Review – Fraud Complaint (2026) In October 2023, I sent two MoneyGram transfers from the Post Office in Birmingham: * 24 October 2023 – MoneyGram Reference 642******, total paid £793 (£750 transfer + £43 fee). * 30 October 2023 – MoneyGram Reference 763*****, total paid £793 (£750 transfer + £43 fee). The total amount I paid was £1,586. After discovering that I had been the victim of fraud, I reported the matter to MoneyGram and provided all the requested information, including my receipts and transaction details. I also reported the fraud to Action Fraud and later referred my complaint to the Financial Ombudsman Service. Despite following the correct procedures and making repeated attempts to resolve the matter, I did not receive the support or refund I expected. I am very disappointed with MoneyGram’s complaint-handling process and the lack of a satisfactory resolution. As a customer, I expected a thorough investigation, clear communication, and timely responses. Instead, I experienced delays and an outcome that left me feeling unsupported after becoming the victim of fraud. Based on my experience, I cannot recommend MoneyGram’s customer service or complaint-handling process. I hope the company improves its fraud prevention measures, investigates reported scams more effectively, and provides better support to customers who become victims of fraud.

The matter was resolved.

Smooth !!!

I don't have to leave the house so that says it all thank you for making it so easy for the ones that have no transportation to get out..

Excellent service

I had a great experience using MoneyGram. My transaction was processed quickly, and the entire process was simple and straightforward. The service was reliable, and the money was delivered without any issues. I would definitely use MoneyGram again and recommend it to anyone who needs a fast and secure way to send money.

Fast and easy sending and picking up

Efficient transfer

Excellent service

Very easy and quick

Easy and Great Customer Service .

Easy and great customer service.The customer service seems to know what he is doing.It was done quickly and easily!

Very disappointing experience with…

Very disappointing experience with MoneyGram. My $1,000 transfer from the USA to Kuwait has been stuck for 8 days due to an error on MoneyGram's side. The receipt clearly shows my complete legal name, but MoneyGram's system did not record it correctly, and because of this mistake I have been unable to receive my money. This payment was needed for an important renewal service. Because I did not receive the funds on time, I have faced additional penalties and financial losses (around $100 per day). I am suffering losses because of a problem that was not caused by me. I have contacted customer support, but representatives take more than 24 hours to reply. I have also visited multiple agent locations in Kuwait, and some did not have sufficient cash available. This has caused unnecessary stress, wasted time, and multiple trips in Kuwait's extreme summer heat. A global money transfer company should resolve such issues quickly and take responsibility when errors occur. I expect better service and an immediate resolution.

They were helpful in directing me to…

They were helpful in directing me to the correct website for what I needed.

Quick and easy no issues

Quick and easy no issues Quick / easy / Very fast way to send money no issues found here Keep up the great

Be aware of potential scam

Be aware of potential scam Moneygram advertise no hidden fee , yet provide option to receive money in local currency. When trying to receive the transfer, all local agents will refuse to pay in local currency and you will be forced to cancel and change the transaction. This will lead to fees that money gram refuse to refund. I WOULD NOT USE THIS BUSINESS AGAIN

Helpful

Yes, my questions are always answered to my satisfaction. And when the AI cant help, I am put through to a live person. This is a good service.

Problems with pickup

I was having trouble with my connection being able to pick up the money I wired to her and the chat bot seems to have gotten it fixed.