Musician's Friend - the hottest music gear at the lowest prices since 1983. More than 130,000 customer-written product reviews. Read instrument buying guides. Get the best guarantees online for all the fine musical equipment you crave.
Written by the business, not verified by us.
Is Musician's Friend legit?
Musician's Friend (www.musiciansfriend.com) has a 3.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 25% give 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff and knowledgeable gear advisors for going above and beyond to make purchases completely smooth and answer questions promptly. People truly appreciate the exceptional customer service, wonderful support, and easy communication when navigating online orders or finding rare equipment.
However, some customers also noted frustrating issues with receiving used, scuffed, or damaged items instead of brand new gear straight from the warehouse. A few other people also felt disappointed that products occasionally arrived with missing parts or completely lacked expected accessories like protective cases.
Auto-generated from all reviews of this business. For reference only.
My orders on 02/13/26 still not arriving very bad experience
Reply from Musician's Friend2026-03-10
Hello Carlos! Thank you for taking the time to share your feedback. I’m truly sorry for the inconvenience you experienced with your orders. We’d like the opportunity to look into this further and have management address your concerns directly. Please email us at [email protected] with the details of your order, along with your preferred contact method, and we’ll follow up with you. Thank you again for bringing this to our attention.
Hello Darrell! Thank you for taking the time to share your feedback. I’m truly sorry for the inconvenience you experienced with your order. We’d like the opportunity to look into this further and have management address your concerns directly. Please email us at [email protected] with the details of your order, along with your preferred contact method, and we’ll follow up with you. Thank you again for bringing this to our attention.
I bought a download of full Kontakt, 1st of all I'm surprised that it takes a couple of hours to get the installation code, never happened to me before. That's ridiculous!!! I buy it, you immediately generate a code number, I plug that into my installer and I'm making music when I should be, right away! But this is now much more than a couple of hours so you're also liars too. Is it because it's after your working hours, in this digital world it's 24/7. I sent you my money right away, I didn't mail you a bag of quarters.
My name is Tim Cappello from the movie The Lost Boys, With Tina Turner for 15 years, Ringo Starr , Peter Gabriel. I just got back from tour, what do you think would happen to me if I was hours late for a concert?
So I'm going to tell all my musician friends NEVER to order digital software from Musician's Friend, you ain't no friend of mine.
I've got all this time writing a crummy review because I can't make music because I can't use my software that only runs on full Kontakt cause you idiots are asleep at the wheel. Go screw Yourselves!!!!! You've turned me into a Sweetwater guy.
Reply from Musician's Friend2026-02-23
Thank you for taking the time to share your feedback. I’m truly sorry for the inconvenience you experienced with your recent order. We’d like the opportunity to look into this further and have management address your concerns directly. Please email us at [email protected] with the details of your order, along with your preferred contact method, and we’ll follow up with you. Thank you again for bringing this to our attention.
The Carvin pb300 combo amp was in good shape, but during shipping one of the roller casters was destroyed beyond repair so I had to pull them off and may need to replace them in the near future. Also upon cleaning the amp I removed the speaker grill and apparently the speaker cone had been torn because there is obvious heavy glue puddeling in two spots. Most times their used gear is in great condition but this time I have to differ with them, they described it as excellent shape and in no way it was, more like good.
Reply from Musician's Friend2026-02-23
Thank you for taking the time to share your feedback. I’m truly sorry for the inconvenience you experienced with your recent order. We’d like the opportunity to look into this further and have management address your concerns directly. Please email us at [email protected] with the details of your order, along with your preferred contact method, and we’ll follow up with you. Thank you again for bringing this to our attention.
Thank you for taking the time to share your feedback. I’m truly sorry for the inconvenience you experienced with your recent order. We’d like the opportunity to look into this further and have management address your concerns directly. Please email us at [email protected] with the details of your order, along with your preferred contact method, and we’ll follow up with you. Thank you again for bringing this to our attention.
Ups destroyed the packing but musician's friend took care of the issues
Well I ordered a used item and it was boxed terribly and so of course when it shipped got destroyed. Some of the parts were missing for the amplifier but, the musician's Friend associate took care of it and sent me the parts that were no longer there that I need to use the amp so they made it right
Thank You Musician's Frined for you A+ service! - RE Kelsey Tobin
Kelsey Tobin - Gear Advisor for Musician's Friend
has helped me my purchases of the Mackie, EV, and Yamaha equipment for the Church I'm employed at.
Her help and guidance has been been remarkable in this day and age of 'hit and miss' customer support.
Her support, timely communication, follow-up, and pleasant demeanor is a breath of fresh air!
I'm sure she has many customers, but she remembers and makes me feel like I'm a valued customer - ready to help at a moments notice. Order placing is easy and she helped set up Reward points and made sure everything went smoothly.
Thanks to Kelsey, and thanks to Musician's Friend for recognizing, employing and supporting the good people that make it all worthwhile!
What a pleasant experience dealing with Morgan Asburn (Gear Advisor) He explained everything and helped me accomplish my goal. We briefly spoke about our musical journeys before concluding my inquiries. All to my satisfaction...
Reply from Musician's Friend2026-02-18
Wilbert,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
I just ordered a 14 inch snare hoop and when I clicked the checkout, there were two guitars that I never even chose, I am not a guitar player, I only order the snare hoop and now my order has two guitars that I did not order for more than $2000, would like to cancel this order immediately for those guitars, I just ordered a 14 inch snare hoop, I just set my alarm clock at 6 AM to call your live chat number in order to cancel this and fix this problem, once again I am not a guitar player. I did not order those guitars.
Reply from Musician's Friend2026-02-18
Pablo,
Thank you for taking the time to share your feedback. We’d like the opportunity to look into this further and have management address your concerns directly. Please email us at [email protected] with the details of your order, along with your preferred contact method, and we’ll follow up with you. Thank you again for bringing this to our attention.
My sales rep, Dawana Bivens is first rate! She is friendly, professional and reliable. It is always a pleasure to work with her to get new gear from Musician's Friend.
Reply from Musician's Friend2026-02-18
Murnal,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
Ordered online spoke to a chat person who was very helpful even got me a coupon saving a couple hundred bucks
Super excited to get my guitar was is a great experience
Reply from Musician's Friend2026-02-18
Ronald,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
I ordered a mixer for my buddy’s dj set up and the company called saying it was broke. I needed it for Friday the 13th. I called musicians friend on the 11th and spoke with Brian F. He was extremely helpful and had a new mixer on my door step on the 12th. I couldn’t be more satisfied with the service I received!!
Reply from Musician's Friend2026-02-18
JJ,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
Sweetwater
Guitar Center
Shop Hobbylobby
Reverb
zZounds.com
Cabela's
HD Supply Facilities Maintenance
Zoro