Musician's Friend - the hottest music gear at the lowest prices since 1983. More than 130,000 customer-written product reviews. Read instrument buying guides. Get the best guarantees online for all the fine musical equipment you crave.
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Is Musician's Friend legit?
Musician's Friend (www.musiciansfriend.com) has a 3.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 25% give 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff and knowledgeable gear advisors for going above and beyond to make purchases completely smooth and answer questions promptly. People truly appreciate the exceptional customer service, wonderful support, and easy communication when navigating online orders or finding rare equipment.
However, some customers also noted frustrating issues with receiving used, scuffed, or damaged items instead of brand new gear straight from the warehouse. A few other people also felt disappointed that products occasionally arrived with missing parts or completely lacked expected accessories like protective cases.
Auto-generated from all reviews of this business. For reference only.
This company is no good.
Go to SweetWater or ZZounds.
I don’t even wanna get into what they did to me. And yup, they’re owned by Guitar Center and that company was involved as well.
A joint effort.
Reply from Musician's Friend2026-01-12
We're sorry to hear that you've had a negative experience with us. We would like to start a conversation with you and have this addressed. Please email us at [email protected] with a rundown of what happened and we can see what can be done to make this right.
Musicians Friend use my PREFERRED outlet, & Rebecca…
Musicians Friend us my PREFERRED outlet fir my music equipment needs. I found Rebecca H., their #StellarGearTech a few purchases ago when I bought my Charvel Jim Root Pro-Mod San Dimas. She helped me identify what I was looking for & hunt down the guitar within their GuitarCenter network. It was seamless. She sold me for Life. I came back a few weeks later for a smaller Vox Modeling amp, same deal. Now this purchase - back to Rebecca. I could have went elsewhere, NOT A CHANCE. Musicians Friend & Rebecca H., MY Gear / Sales Engineer for Life!
Reply from Musician's Friend2025-12-23
We're happy to hear that Rebecca has been getting you taken care of. I'll let her supervisor know the good feedback so she gets all the kudos!
This is my first purchase after having a terrible online experience on a used guitar at a competitor. This was far superior even though the price was a little more. I received notification immediately of my purchase and shipping info same day and my shipping was faster than the other guy at about the same price even though I'm having it shipped to my home this time versus a store. Couldn't be happier with Musician's friend other than it's not clear on whether there is a case included, so............ now I'm assuming probably not which makes the price maybe a tad higher than the competition? If not for that this experience would be a straight up five stars.
Reply from Musician's Friend2025-12-15
We're happy to hear that you gave us a chance! I can look into this and see what we can find out about the case situation. Please email us at [email protected] and we can confirm it for you.
What the company did well is to employ Santos Maggard
What the company did well is to employ Santos !
Santos my gear advisor is very courteous,professional & accommodating ! He does his craft without typical errors. A role model ! I only wish in every other business transaction I could interact as a consumer with this level of excellence ! If I need more information he gladly provides it.if I leave a voicemail he responds in a timely fashion. I purchase with confidence & probably more than I should,lol.
Reply from Musician's Friend2025-12-05
That's great to hear! Thank you for letting us know that Santos is doing a great job!
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