Musician's Friend - the hottest music gear at the lowest prices since 1983. More than 130,000 customer-written product reviews. Read instrument buying guides. Get the best guarantees online for all the fine musical equipment you crave.
Written by the business, not verified by us.Musician's Friend (www.musiciansfriend.com) has a 3.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 25% give 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff and knowledgeable gear advisors for going above and beyond to make purchases completely smooth and answer questions promptly. People truly appreciate the exceptional customer service, wonderful support, and easy communication when navigating online orders or finding rare equipment. However, some customers also noted frustrating issues with receiving used, scuffed, or damaged items instead of brand new gear straight from the warehouse. A few other people also felt disappointed that products occasionally arrived with missing parts or completely lacked expected accessories like protective cases.
Auto-generated from all reviews of this business. For reference only.I only shop with Musician's Friends as they provide excellent sales assistance, have great sales and pricing!
John, Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
The customer service is horrid. Musician's Friend sends emails and posts guarantees on their website, that they can't fulfill, don't care whether or not they honor, and gaslight the customer for having expectations. I was treated like trash, got upset, was hung up on twice, then received a call from a supposed supervisor who doubled down on the company's miserable efforts while complaining about his feelings. I spent a lot of money with this company over the years, and today's experience nauseates me.
Jason, sorry to hear about your experience with your recent order and with customer service. Please email us at [email protected] with your order details and we will follow up with you! Thanks
Great customer service, ***** stars!
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
Unfortunately received less than 1/2 the purchase price on a return due to shipping costs. Wish my daughter had ordered the item through Target.
Hello, thanks for the feedback and we are sorry to hear about your return. We'd like to look into this more for you, if you could please email us at [email protected], we will follow up. Thanks!
JR did what a great professional does. He got the job done and satisfied the customer's request.
Brian, Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
Kat was amazing! She helped me put together my original order and even save me some dough! I will definitely be ordering again and highly recommended! Awesome customer service!
Luis, Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
Carol Hill always goes the extra mile, & today was no exception!
Happy to hear Peter! Feel free to let us know if you need anything else in the future, Thanks!
Great experience, I was having Tony H help me order a specific guitar from a store, he found it and sent me links to complete the sale. Either the internet or my computer was acting up, it took us 3 or 4 times to get it to go through. He was patient, super helpful, knowledgeable, and went way out of his way to get me hooked up. I would give him a 15/10 in a world of mostly marginal customer service. Thanks again!
Glad to hear that Tony was able to take care of you! Let us know if we can do anything else! Thanks
Processed a claim for shipping damage. Replacement on the way.
Glad to hear your replacement is on the way and you were taken care. Let us know if there is anything else we can do to help. Thanks!
Musicians Friend always has what I need! Their customer service is too notch and I always receive my order quickly! Thanks for all that you do!
Jeff, thanks for the kind words. Let us know if you ever need anything else! Thanks
Ava Bollinger made my experience great!...She made an unexpected issue with a Yamaha mixer as easy as it could ever be to get it replaced. She quickly got things done to get me another mixer overnight as I have a gig in just a couple of days. This is why you guys are the best in customer relations. Thank you for taking care of this so quickly!
David, glad to hear Ava was able to help turn around an issue and get you taken care of. Let us know if there is anything else we can help with! Thanks
Easy order process and checkout Good price
Gary, thanks for the kind words!
GREAT SALES PERSON ! ALLSOME CONVERSATION ! WILL ORDER AGAIN SOON !!!! THANKS.....
We love to hear it! Thanks for the review!
Ava Bollinger is the bomb! She is so sweet and helpful. Guitar Center, however, needs improvement. I ordered a Line-6 HX and the Guitar Center the product was sourced from claimed it was new... it's NOT new. This is like the 3rd or 4th time they have erroneously/falsely claimed an item to be "new" while empirical evidence proves otherwise. I contacted Line-6 (Yamaha) directly, and their representative informed/confirmed that the specific Line-6 HX I received was in fact NOT NEW. These scenarios cost Musician's Friend time and money and could EASILY be avoided.
Damian, we're glad to hear Ava took care of you and was helpful. Please let us know if we can do anything else in the future! Thanks
Order: MFW7062532298 You guys get 5 stars for the price and ease of ordering, and the email confirmation of the order. But I placed this order on Saturday, and haven’t heard a word outside that email. No tracking, no “it’s on the way!”, not even “we got the order, and we’ll send tracking info”. Nothing.
Thank you for your review. We're sorry you didn't receive an email with the tracking info. I've emailed the address we have on file with the information. If you have any further questions or concerns please feel free to let us know.
We love to hear it! Thanks for the review!
Sam was 100% professional, and went out of his way to help me, and make my buying process pleasant and easy. I will be using Musicians friend in the future for my musical needs.
Thanks for letting us know that Sam is doing a great job! We love to hear it!
Guitar is supposedly in stock (at other sites as well} And I still have to wait until Feb 2?
We're sorry to hear you're still waiting on your guitar to ship. Please email us at [email protected] with your order info and we can get you a status update and get this addressed.
the best inventory, great deals, love the rewards program...
Gotta love it! Thanks for the review!
These are some Great people to do business with! I have been a satisfied customer for years. If anyone out there has a need, this is where you can get it fulfilled. Thank you for the business, Gary
Thanks for sticking with us!
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