Musician's Friend - the hottest music gear at the lowest prices since 1983. More than 130,000 customer-written product reviews. Read instrument buying guides. Get the best guarantees online for all the fine musical equipment you crave.
Written by the business, not verified by us.
Is Musician's Friend legit?
Musician's Friend (www.musiciansfriend.com) has a 3.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 25% give 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff and knowledgeable gear advisors for going above and beyond to make purchases completely smooth and answer questions promptly. People truly appreciate the exceptional customer service, wonderful support, and easy communication when navigating online orders or finding rare equipment.
However, some customers also noted frustrating issues with receiving used, scuffed, or damaged items instead of brand new gear straight from the warehouse. A few other people also felt disappointed that products occasionally arrived with missing parts or completely lacked expected accessories like protective cases.
Auto-generated from all reviews of this business. For reference only.
I used the online chat - I knew I wanted an upgrade guitar but that is about all I knew. Justin K. the salesman was fantastic. I guess he stayed with me for 45 min discussing my options / priorities etc. when we decided that the Yamha was the best fit for me I was 100% confident in that selection and completed the order.
Reply from Musician's Friend2026-02-18
Terry,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
Needed help with an order and Agent Karl S was a big help and got my issue taken care of immediately with no hassle. Highly recommend Musician's Friend for any musical needs.
Reply from Musician's Friend2026-02-18
Jonathan,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
Noticed the difference. Put them in my pedals and acoustic-electric guitar.
Very cool batteries. Definitely noticed the difference using these batteries in my pedals. I also used these batteries for my acoustic-electric guitar and sounded great but sounded the same as alkaline batteries.
Reply from Musician's Friend2026-02-18
Dietrich,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
The selection was great. The prices were fair. The guitar I bought was a good deal and a rare guitar and to use financing online is awesome. I went to. Musicians, friends website found my item use my charge card and my guitar will be in my hand in five days. Awesome Cleo Dumas.
Reply from Musician's Friend2026-02-18
Cleo,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
Rich, thanks for the feedback and sorry to hear that the shipping was slow. If there is anything else we can do to assist on your order, please don't hesitate to reach out to us! Thanks
arrived damaged. seller offered 10% back and it wasnt applied to my card.
as well as synchrony bank reducing my available balance from 1200 to 250 when i have never missed a payment and maintained a zero balance the entire time ive had the card spending $1000’s already. i will no longer use them or you for any future purchases. your customer service is great but your banking partners are the exact opposite. they said they continuously run my credit to monitor my worthiness??? ive never been late on any of my cards and are all in good standing, i just have low balances from christmas. absolute slap in the face and i will take my business elsewhere. im launching an entire production company at Firewave912.com so you just lost lots of future business.
Reply from Musician's Friend2026-02-16
Josh, sorry to hear about the balance issues with synchrony. We'd like to look into this with you, if you could please email us at [email protected] with your order details, we will follow up with you! Thanks
I was helped by Nick McVicker, who did an outstanding job. I saw a guitar earlier today at a local Guitar Center, also offered on MF. Spoke with Nick, explained my issues with shipping, security, leaving an item on my front porch while I'm at work, etc. Basically, Nick got the deal done with a shipping solution that satisfied by safety and security concerns, and I got the guitar of my dreams! He went above and beyond, and I truly appreciate his help!
Reply from Musician's Friend2026-02-18
LC,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
I bought it new Marshall dsl 100 the one they sent was in a 5150 box wrapped in with no footswitch with obvious signs of use and a generic ACcord 2weeks ago I purchased an AC 30 it came with no AC CABLE and no Footswitch that was in the picture before the and when I did the picture and description immediately disappeared prior to that I bought a used es 335 with a neck so twisted I can only use it for Slide (it took my guitar tech about 30 days to get to it)it’s pretty much junk I WANT MY NEW MARSHALL DSL 100 instead of the crap they sent me
Reply from Musician's Friend2026-02-16
Michael, sorry to hear that your amp came with no footswitch and cables. Please email us at [email protected] with your order details and we will look into what can be done here with you. Thanks!
I purchased a product several days ago. Today I got an email saying order was canceled. The email included a link to an alternative, but the link does nothing. This is on the tail of about three disappointing (non)transactions with Musician’s Friend/Guitar Center, online and in person.
Reply from Musician's Friend2026-02-16
Ken, sorry to hear that your order was cancelled and the link wasn't working. Please email us at [email protected] with your order details and any other details and we will follow up. Thanks!
Nic has been my MF agent for all my recent purchases. He’s gone beyond the normal call of duty to assist with information regarding items then helping me navigate Fortiva for making purchases. You have an excellent employee in Nic, please do your best to keep him around!
Reply from Musician's Friend2026-02-18
Andrew,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
Justin Wright is an awesome representative and very helpful. Will only ask for him when ordering items or with questions . Should give him a huge raise.
Reply from Musician's Friend2026-02-18
Justin,
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
Exellent customer service.Have tried to purchase this guitar multiple times,only to get damaged guitars.
Dylan Lewman was great helping locate what i needed.
You folks hit a home run with me.
Thanks!!
Reply from Musician's Friend2026-02-18
Thank you so much for choosing us! We truly appreciate your support and are grateful for the opportunity to serve you.
I was under the impression that I was getting a new in box item but the thing came without a box and a different power cord
I was under the impression that I was getting
Reply from Musician's Friend2026-02-16
Robert, sorry to hear about the condition your item was received in. Please email us at [email protected] with your order details and we will look into this with you! Thanks
Poorly functioning web page prevented me from placing the order on line. Tried twice, finally had to call it on…a very unsatisfactory buying experience. Delayed my purchase by 3 days. Wanted products for the weekend but that was no longer possible. Grrrrrrr…..
Reply from Musician's Friend2026-02-16
Hello, sorry to hear about the issues on the website. Are you still encountering these? We'd like to help troubleshoot and see if there is anything we can to do help, please email us at [email protected] with the issues you are encountering and we will follow up. Thanks
Ordered the Mitchell T433CE BST from Musicians Friend online . Upon arrival I opened it and noticed the box was chewed up. I took the guitar out and left it overnight to acclimate to the temperature of my house before tuning it. Got up this morning, tried to tune it but I guess the neck was out of wack. When buying a $500 guitar, I should be able to pull it out of the box and tune it and play it. I’m not a professional and am disabled so me searching for a professional to set it up is not happening.
Reply from Musician's Friend2026-02-16
David, sorry to hear about your guitars neck and the condition it arrived in. We'd like to look into this with you, if you could please email us at [email protected] with your order information, we'll follow up. Thanks
Sweetwater
Guitar Center
Shop Hobbylobby
Reverb
zZounds.com
Cabela's
HD Supply Facilities Maintenance
Zoro