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Is New Homes Mortgage Helpline legit?
New Homes Mortgage Helpline (www.nhmh.co.uk) has a 4.9 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their dedication, friendly attitude, and ability to make the complex mortgage application process remarkably smooth and completely stress-free. Many people highlight the exceptional customer service, noting that advisors are always approachable, quick to respond, and ready to explain every single detail clearly. Consumers truly value the efficient guidance and professional support that secures fast mortgage offers in under two weeks.
Some reviewers were not happy with occasional service delays, communication gaps, or unexpected difficulties experienced throughout their mortgage application journey.
Auto-generated from all reviews of this business. For reference only.
What a fantastic experience from start to finish!
From the initial consultation through to sourcing the mortgage, the whole process was handled brilliantly. Every member of the team was helpful, professional and genuinely committed to making the journey as smooth as possible.
Buying a new home can feel like a full-time job in itself 😂, with paperwork, questions, phone calls and enough documents to make you wonder if you’re buying a house or applying for a passport! But the New Homes Group made the entire process feel surprisingly seamless.
The regular email updates, follow-up calls and clear communication at every stage made a huge difference. I always knew what was happening, what was needed and what the next step was. That level of communication gave us real confidence throughout the process.
A big shout-out to Oliver, who was there from our initial conversation, and to Shaun, Zoe, Sydney and Michaela. Thank you all for your professionalism, patience and support.
If you’re considering buying a new home and want a team that will guide you through the process, communicate with you and make what can be a stressful journey feel much easier, I would genuinely recommend **New Homes Group**.
From our experience, you can go into the process with confidence knowing you’re in good hands.
Thank you, New Homes Group, for making our journey such a fantastic experience! 🏡👏
Excellent service and support throughout the mortgage process from Megan and Assad.
I would highly recommend the team for their support throughout my mortgage application. Buying a new home can be quite stressful, particularly when there are lots of documents, requirements and different parties involved, but the team were professional, helpful and reassuring throughout the process.
They kept me updated at each stage, answered my questions and helped guide me through the additional information and documentation requested by the lender. Even when there were a few complications along the way, they continued to assist and keep things moving.
I’m very pleased to say that my mortgage offer has now been issued, and I’m really grateful for the work and support provided by the team to get me to this stage.
Thank you for all your help and patience. I’ve had a positive experience and would happily recommend your services to anyone looking for a mortgage broker.
From the initial enquiry the team at New Homes mortgage helpline kept us updated and informed. Carly was fantastic in explaining our options and spent a lot of time with us making our application, Michaela was then great at keeping us up to date , progressing our application and delivering the good news that we had a mortgage offer.
Would recommend 100%, from the initial call to them through to receiving the mortgage acceptance has been a seamless process. Wendy, Lewis and Emma have been amazing throughout, extremely knowledgeable, professional, friendly and helpful. It’s been 20 years since we last arranged a mortgage and I was daunted by this as the process has changed a lot since then. No need for the worry though as we new homes mortgage helpline have kept things clear and simple throughout. Would recommend to anyone going through the process!
Really excellent service. Went from initial enquiry to fill mortgage offer in under 2 weeks. Thanks to the guidance and preparation by our broker in a extensive Teams meeting, all documents were prepared and submitted on the same day and no follow up questions were needed. Took all the stress out of dealing with providers ourselves, which we can put in preparing for the move!
Liam, Lindsay and Marina were all so helpful to us when the process felt daunting. The Pressure of the housing market and mortgage rates almost made us give up on buying; however, they reassured us all the way, helped as much as they could and were always available for any questions. Now we have our offer and are looking forward to moving into our dream home.
Thanks from Victoria and Jeremiah
k
kc ajuazim · 3 reviews · Experienced 2026-07-27 ·
★★★★★
Although we had some challenges…
Although we had some challenges initially but I’m glad we ended up having an amazing experience. Michaela was really helpful and professional all through the process.
Another happy and satisfied customer added to the list 😊
As a first-time buyer I had a great experience with New Homes Mortgage Helpline. Megan and Declan were both very helpful, friendly and professional throughout. They were always quick to respond, explained everything clearly, and made the whole mortgage process much less stressful. Thank you both for all your support.
L
Laura Moulding · 2 reviews · Experienced 2026-07-24 ·
★★★★★
Mortgage in Principal Support
We spoke to Callum Anderson, who was super helpful and kind to us as we started to approach getting our first mortgage. If we could provide more stars, we would. Excellent service and support. A huge thank you.
An Absolute Lifesaver - Carly made the impossible feel easy
Being a first-time buyer is daunting, especially when you don't know the first thing about mortgages. I was so anxious about getting it wrong. But then I met Carly from New Home Mortgage Helpline, and she completely put my mind at ease.
She is wonderfully down-to-earth and never once made me feel silly for asking basic questions. She explained everything thoroughly, helped me secure a fantastic rate, and took charge of my Help to Buy Wales application, making the whole journey so much quicker than I ever expected.
Carly has this incredible ability to anticipate what’s coming next and gets it done before you even have to ask. She goes way beyond her job description. New Home Mortgage Helpline is so lucky to have her. I genuinely couldn't have done this without her!
Me and my partner reached out to nhmh and Josh was very good in detailing all the possible options and outcomes transparently which helped us to chose the right option. Thanks Josh and team
Fantastic experience dealing primarily with Kalib but also supported by Josh. From the start they were incredibly personable, took the time to explain things clearly and acted very quickly to ensure there were no hold-ups. Would highly recommend to anyone.
D
Dan Costello · 1 review · Experienced 2026-07-15 ·
★★★★★
Great service by Michaela
Great service by Michaela, sorted us out with a mortgage offer we were happy with in very swift fashion!
Our experience with NHMH (and TORC24) has been great, from the beginning with early enquiries through to offer. I have no doubt this great service will continue as well through to exchange and completion, and for future mortgages with their loyalty membership. Everyone we have dealt with (in particular Joe Pick, Stuart Allen, and Michaela Withers) have been a fantastic help and continually kept us up to date with the process and provided us with invaluable advice. We would have no hesitation recommending their services to anybody.
Really smooth experience, kept informed every step of the way. Makes the process a lot less daunting.
O
Oliver · 26 reviews · Experienced 2026-07-10 ·
★★★★★
Great Support and Communication
I have been really impressed by the help I have received from the New Homes Mortgage Helpline particularly from their agent Josh who has been brilliant.
I am an existing home owner but needed advice on obtaining a mortgage (in effect a bridging loan) on a new property before my existing one is sold. As I am aged the wrong side of 65 and retired I wasn't very optimistic.
However Josh came back to me with a very competitive mortgage proposal.
Communication from NHMH both by phone and email has been excellent and I would have no hesitation in recommending them.
D
Devendra · 6 reviews · Experienced 2026-07-11 ·
★★★★★
Brilliant, professional, and highly recommended!
I had a fantastic experience with this mortgage advisor. They helped me immensely throughout the entire process, right from looking at properties until after my mortgage was approved. They worked hard to find me the best deal on the market and explained all the options with total transparency.
Lindsey was particularly amazing—she dedicated an hour-long appointment to clearly explaining all the different plans and deals to me. Exceptional, professional service!
S
SAMANTHA WILLIAMS · 2 reviews · Experienced 2026-06-23 ·
★★★★★
My mortgage journey with The New Homes…
My mortgage journey with The New Homes Group began in 2023 when I was supported by Karen Rozier. Although I unfortunately lost out on the first property, Karen was incredibly professional, knowledgeable, and supportive throughout the process. She gave me confidence and made what could have been a daunting experience much easier.
I started a new mortgage application in December, and once again The New Homes Group was there to support me. I was initially referred to Robel Tewelde to complete my application. When Robel went on annual leave, Charlie Hood and Megan Dean seamlessly took over my case to ensure everything continued moving forward.
My application was complex and took from January until June 2026 to reach a successful outcome. It was a long, stressful, and emotional journey, but throughout the entire process the team never gave up on me. Rebecca King, the manager, was exceptional. She was always available to offer support, reassurance, and guidance, and she continually explored alternative solutions whenever we encountered challenges.
When we decided to apply with a new lender, Julia Vernon took over my case midway through the process while Charlie Hood and Megan Dean were on annual leave. Despite joining at such a critical stage, Julia quickly got up to speed and worked tirelessly on my application. She was proactive, efficient, and determined to achieve the best possible outcome. Her commitment and persistence made a real difference.
On 23 June 2026, I finally received my mortgage offer. It was a moment I will never forget. Owning my own home has been a long-time dream, and even now it still doesn't feel real. I truly believe God has answered my prayers, and I am overwhelmed with gratitude.
I cannot thank The New Homes Group enough. Every person who worked on my case—Karen Rozier, Robel Tewelde, Charlie Hood, Megan Dean, Rebecca King, and Julia Vernon—played an important role in helping me achieve my dream. Their professionalism, patience, dedication, and perseverance were outstanding, and I will always be grateful for everything they did.
If I could give more than 5 stars, I absolutely would. They deserve 1001 stars!
Thank you all for helping make my dream of becoming a homeowner come true.
As first-time buyers, we are extremely grateful to Charlotte and Heather for their commitment, support, and guidance throughout the entire process.
From our initial contact with Charlotte Wrigley, who patiently explained each stage of the mortgage process, carefully reviewed our finances, and secured a suitable Decision in Principle (DIP), to Heather Dady, our Mortgage Progressor, who demonstrated exceptional patience, professionalism, and dedication, every step was handled efficiently and with genuine care.
NHMH made what could have been a daunting experience feel smooth, straightforward, and manageable. We are extremely pleased with the service we received and sincerely appreciate all the help and support provided.
A
Ali Özel · 2 reviews · Experienced 2026-06-12 ·
★★★★★
Excellent and professional
We had an amazing experience working with New Homes Mortgage Helpline, and specifically with Sharon Hall and Megan Dean. From day one, she was incredibly supportive, professional, and efficient in helping us secure our full mortgage offer.
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