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Written by the business, not verified by us.New Homes Mortgage Helpline (www.nhmh.co.uk) has a 4.9 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-02.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their dedication, friendly attitude, and ability to make the complex mortgage application process remarkably smooth and completely stress-free. Many people highlight the exceptional customer service, noting that advisors are always approachable, quick to respond, and ready to explain every single detail clearly. Consumers truly value the efficient guidance and professional support that secures fast mortgage offers in under two weeks. Some reviewers were not happy with occasional service delays, communication gaps, or unexpected difficulties experienced throughout their mortgage application journey.
Auto-generated from all reviews of this business. For reference only.Great service from customer service through to every other department. The conversations were excellent, and the support and understanding I received were outstanding. I never felt like a first-time buyer at all! I want to say a huge thank you. I’m very happy to recommend New Home Mortgage to anyone — I have complete confidence in them. Well done, team, please keep up the fantastic work!” ✅
Best services ever they keep you update in each and every inch of process
The service we experienced was fantastic through all processes with MHMH, the experience was seamless as we passed through the process with different handlers for each step of the mortgage process. Communication and attentiveness was very good.
Found the whole process very easy kept well informed with regular updates on how the application was progressing.Very professional and would highly recommend for anyone seeking a mortgage.
Very good experience working with my mortgage advisors in New Homes Mortgage Helpline. They are efficient and professional in dealing with my case. I got my mortgage offer in less than two weeks. Highly recommended.
So far, Josh and Tyler have been a great help in getting us to this stage of our mortgage application. They’ve both been friendly, professional, and have taken the time to explain everything clearly, making what can be a stressful process much easier. I did speak to another advisor during the process, but unfortunately I didn’t catch her name and didn’t receive the information I’d asked for. However, my experience with Josh and Tyler has more than made up for that. If you’re lucky enough to deal with Josh or Tyler, you’ll be in very capable hands. Thank you both for all your help so far—we really appreciate it.
The team was exceptional form start to finish making the buying process seamless. I appreciate the service provided and highly recommend .
Honestly the most straightforward team. They really know what they are doing and got me a mortgage to buy my first house! Marina and Richard! Thank you
Absolutely fantastic service from GEORGE, from the start of the application to the end was amazing. i would recommend NHMH to everybody and anybody. George you have made my families dream come true!!
As a first time buyer, going through this process can be very stressful and intimidating. I started my house buying process and from the word go, Naamah from New Home Mortgage was fantastic. I couldn’t have asked for a more portage advisor. She was so patient, answered all my questions, gave the best advice from her professional point of view and reassured me every step of the way. I would sometimes email her anxiously and she would reassure me by calling me or organising a team’s call. It is very rare you meet someone who loves their role wholeheartedly , someone so passionate and caring. I am so grateful to have gone through this house building process with Naamah by my side. If you need any help I would recommend her anytime. She’s just great. I would 100% recommend her Thanks again Tatenda
We had an excellent experience with New Homes Mortgage Helpline, especially working with Declan throughout our mortgage application process. Declan was incredibly supportive, professional, and responsive from start to finish. He kept us updated at every stage, explained everything clearly, and was always available to answer our questions. Buying a home can be stressful, but Declan made the whole process much smoother and gave us confidence every step of the way. We are very grateful for his help in securing our mortgage offer and would highly recommend New Homes Mortgage Helpline to anyone looking for expert mortgage advice and outstanding customer service.
We felt really supported by Megan Dean throughout the process and were reassured by regular updates both on the phone and via email, and even post mortgage offer. The service is great for first time buyers especially, NHMH provide step-by-step guides to support you through the whole process of buying a home. The only thing we would advise is to do research on life insurance etc and not feel pressured into doing it through your mortgage advisor.
Our mortgage advisor said that he didn’t see a problem with obtaining a mortgage. So we proceeded with the application. Then the lender rejected the application as the house we were buying could only be sold to someone with local connections to the area. The mortgage advisor did not show any due diligence in the whole process and we are really unhappy. We paid 399 for a life time advisor but as soon as the mortgage did not get accepted it was impossible to gain contact with advisor. Very unhappy with the service I have received after being told it would be straight forward.
Great service, they kept me informed throughout the whole process. Very good customer service would recommend to everyone. Thanks Michaela and Aaron.
We have excellent experience with New Home Mortgage. Kieron Martin Michaela Withers have been brilliant throughout the process and made the whole process stress free. We would high highly recommend who is looking a smooth mortgage process
As a first time buyer all was new to me and my partner. Thaks to Lewis and Megan we get through very smoothly and without any problems. Always ready to help, answers all questions and very supportive. Really appreciate approach and understanding.
I had a smooth experience with NHMH, the advisors were professional and always available to answer any question I had. I want to say a big thank you to Naamah & Megan for guiding me through this process.
Marina Leonard took over as my mortgage progressor once the initial stage was complete, and I couldn't have felt more supported and looked after. She kept me up to speed at every step of the process, and when a couple of hiccups arose with the mortgage provider, she did whatever was necessary to iron them out — chasing the provider and keeping me fully in the loop throughout. She was always cheery and encouraging, while fully managing my expectations and never promising more than she could deliver. Hopefully I won't need a mortgage again, but if I did, I'd definitely come back to NHM and ask for Marina by name.
Michaela Withers and the entire team provided an outstanding service throughout our mortgage application. We received regular updates every few days, which kept us fully informed and reassured at each stage of the process. The whole experience was seamless and handled with professionalism from start to finish. We were extremely pleased with the service and would highly recommend the team.
Mortgage appointment Monday, mortgage offer out Friday, turning this plot around to move in, within 3 weeks working along side PLS solicitors, couldn’t ask for more from them both, great service
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