Very happy with our experience
Very happy with our experience. Everything dealt with efficiently and communication was seemless
About New Homes Mortgage Helpline
Data updated- Website
- www.nhmh.co.uk
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 199 reviews
- Replies to negative
- 0% (0/5)
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About this business
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Written by the business, not verified by us.Is New Homes Mortgage Helpline legit?
New Homes Mortgage Helpline (www.nhmh.co.uk) has a 4.9 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their dedication, friendly attitude, and ability to make the complex mortgage application process remarkably smooth and completely stress-free. Many people highlight the exceptional customer service, noting that advisors are always approachable, quick to respond, and ready to explain every single detail clearly. Consumers truly value the efficient guidance and professional support that secures fast mortgage offers in under two weeks. Some reviewers were not happy with occasional service delays, communication gaps, or unexpected difficulties experienced throughout their mortgage application journey.
Auto-generated from all reviews of this business. For reference only.What people say
Very Friendly and Professional
The whole team that we dealt with for our first mortgage were absolutely amazing especially Zoe and Charlotte that explained and made everything easy to understand. Even when I started stressing they explained everything in detail and calmed me down. Found us a great lender, very happy 😊 They were all Very professional and friendly. Would definitely recommend!
Mortgage offer accepted!
We have just had our mortgage offer accepted and we couldn’t thank Emma Vince enough for her help throughout. As first time buyers, we had lots of questions, as you can imagine! Emma answered every question with the upmost care. Thanks again! Holly and Freddie
Clarity
Firstly, Naamah knew her stuff. She was able to explain clearly all the intricacies of the mortgage market. What stood out for me though was that there was no hard sell. It was clear, unbiased information that enabled me to make a decision. She also shared her expertise on how to make the coming years as pain free as possible when the payments start. I would thoroughly recommend her to anyone thinking of taking out a mortgage.
Strongly Recommend
We had a fantastic experience with Michaela from The New Homes Group throughout our mortgage process. From start to finish, she was professional, knowledgeable, and incredibly supportive, always keeping us updated and making the whole process feel much less stressful. She took the time to explain everything clearly, answered all our questions quickly, and worked hard to secure our mortgage offer. Her communication and reassurance throughout made a huge difference and really helped put us at ease.
Five-Star Experience with TNHG
Five-Star Experience with TNHG! We recently used New Homes Mortgage Helpline (TNHG) for our mortgage application for our new home and we couldn't be happier with the service. Emily S from the very beginning provided a warm welcome and a fantastic first impression, she kept us informed with very fast updates. Robel T is an absolute professional. He took the time to assess our needs and circumstances to find the most suitable deal for our property. Once the application was in, Michaela took over the coordination. She was incredibly professional and her response times were lightning-fast. She made the final stretch toward getting our Mortgage Offer feel seamless and stress-free. The team at TNHG made what can be a complicated process feel easy. We highly recommend their services to anyone looking for expert mortgage advice and a smooth customer journey!
Amazing to deal with
They was absolutely fantastic, we are a first time buyer, and they have been amazing, there has been no stress at all. Heather D. & Lewis J have both been fantastic. We will definitely be using again for the re-mortgage!
Our experience with New Homes Mortgage…
Our experience with New Homes Mortgage Helpline has been amazing, we cannot fault it one bit. Right from the off, anyone that we spoke to was helpful, knowledgeable and took quick action at each step. You always hear of how stressful the mortgage process is, but we have felt nothing but support throughout. The main process started with Lewis Jackson as our advisor, he was brilliant ensuring he put us at ease, talking us through everything and answering any questions we had. He was very professional, but would speak as if you have known each other for years which really helped calm me down as such a worrier. Once the process had started, we had the lovely Heather Dady supporting us, she was just as brilliant! She was really on it, checking our application progress and updating us throughout, we barely went a couple of days without some form of update which was great! Heather was also very helpful, getting back to us quickly when we needed information, and providing what we needed and more, i felt like she was very approachable and that she was more than happy to help us. I am truly grateful to have had such people helping us through this, i never thought the process could be this smooth and easy, and Lewis and Heather have proven otherwise. I would highly recommend this company for help with your mortgage, we will certainly come back.
A huge thank you...
Just wanted to say a huge thank you to Marina Leonard and Charlie at New Homes Mortgage Group for all their help throughout our mortgage process. Marina has been absolutely fantastic from start to finish — always keeping me updated, constantly checking in, and making sure I knew exactly where things stood throughout what has been quite a stressful and emotional process at times. She was on the phone with me at least once a week and always took the time to explain everything clearly and reassure me when needed. Charlie was also brilliant in helping get everything set up initially and making the whole process feel much more manageable from the beginning. After a very challenging year personally, getting our mortgage offer through has meant a huge amount to us, and I honestly don’t think the process would have felt anywhere near as smooth without their support, communication, and professionalism. Would highly recommend New Homes Mortgage Group to anyone looking for mortgage advice and support — especially if you want people who genuinely keep in touch and care about getting things over the line for you. Thank you both so much!
The process of mortgage went smoothly
The process of mortgage went smoothly. Always kept updated of the process of application. No pressure.
Exceptional Service and Expertise from Stuart and Zoe!
I cannot thank Stuart and Zoe enough for their incredible support in securing our mortgage for our new Bellway home at Chestnut Vale. From the very beginning, Stuart provided expert guidance, ensuring we secured a fantastic Green Home 5-Year Fixed rate with Barclays. His deep knowledge of the market and his ability to navigate the complexities of a new build purchase gave us absolute confidence throughout the process. Zoe has been equally outstanding as our Senior Personal Mortgage Progresser. She kept us updated every step of the way, ensuring our formal mortgage offer was issued promptly on April 24th. Her attention to detail and proactive communication made what is usually a stressful period feel incredibly smooth and managed. She was always there to answer our questions and bridge the gap between the lender and our solicitors. Thanks to their combined efforts, we are now just one step away from moving into our new home. If you are looking for a team that is professional, efficient, and truly cares about their clients, I highly recommend asking for Stuart and Zoe at New Homes Mortgage Helpline.
Brilliant service …
When i first contacted New Homes Mortgages from the first phone call I felt in great hands. My first "case handler" was 'Sam Shelley' he was absolutely brilliant.. i am a major worrier and he didn't ever fail to reassure me that he will help me and answer any questions I have even if I thought they were silly questions. When we were booked for our Mortgage application we were looked after by Rizwan, who again was absolutely great.. answered all our questions, emailed back with in the hour with any queries and really helped us through the process. Again, understanding how stressful i found it but made me feel at ease with his knowledge. Our third contact was Zoe Burton.. Now she had the main dealings of my anxiety as this was the last step before offer. She rang me every 2 days to update and keep us in the loop and did all she could to speed the process up.. Was speedy with email responses and always at the end of the phone. Although I found the whole process up to now super stressful I knew we had chosen the best mortgage brokers and were super pleased that we're now under their wings with the life time offer we have paid. Thank you all so much for being so understanding and never once not settling my nerves. Would definitely recommend you to others as you have really helped us on this "journey" so far.
First-time buyers experience with NHMS
As first-time buyers, we had a great experience working with NHMS in securing our mortgage offer with Barclays. From start to finish, the team was professional, responsive, and clear in their communication. David, Jack, and Zoe were all incredibly helpful, guiding us through each stage of the process and making what can often feel quite complex much more straightforward and manageable. We particularly appreciated their support in navigating the application and ensuring everything was in place for a successful outcome. Their attention to detail and willingness to answer our questions gave us real confidence throughout. Overall, a smooth and positive experience, we would definitely recommend their services to anyone looking for reliable mortgage support.
Amazing service especially from Zoe
Amazing service especially from Zoe, felt kept in the loop at all times. Buying our first property felt scary and complex but feels straightforward with NHMH. Glad I've signed up as a loyalty member
The service so far from Nick and his…
The service so far from Nick and his team has been outstanding. We can highly recommend this company.
Megan was extremely helpful with the…
Megan was extremely helpful with the entire process.
We had a great experience working with Heather
We had a great experience working with Heather on our mortgage application. She was professional, responsive and very supportive throughout the whole process. Buying a home can be stressful, but Heather kept us informed at every stage and made everything feel much more manageable. We really appreciated her patience and clear communication, especially when things felt uncertain. Thanks again, Heather, for all your help — we’re very grateful.
Amazing personal service
This is the second time I have used New Homes Group for a mortgage and I couldn’t recommend them more. My mortgage applications was more complex this time around, and I couldn’t have felt more confident in the service provided. Rizwan and Julia were so professional and on the ball, keeping me updated throughout the process, and taking time to explain things to me at each stage. More than anything they were both such lovely people, genuinely wanting to do everything they could to help the process run smoothly. It felt like such a personal service and I couldn’t have got my mortgage without them.
Very robust process with explanations…
Very robust process with explanations at each stage. The initial call with Liam was professional and to the point which was greatly appreciated. We were transferred over to Charlie Hood Thomas who helped secure our mortgage and he was very helpful, finally with Emma Vince who gave us the good news of our approved mortgage and provided a final helping hand with any questions answered. A great process throughout. Would recommend.
First time buyer
I want to start by saying New Homes have been amazing throughout this process. They were recommended by Bellway, and as a first-time buyer I almost went with another broker charging very high fees due to my lack of experience. I’m really glad I didn’t. From the very beginning, Wiktoria was excellent. She guided me through the initial steps, secured my MIP, and even took the time to call me at the end of the day so I could go ahead and reserve my property with Bellway. Lucas, my mortgage broker, was equally outstanding. He walked me through the entire process, explained everything clearly, and ultimately matched me with a lender that approved my application. I also want to give a huge shout-out to the case management team, especially Marina Leonard. My case was complex and the lender was extremely slow and thorough, but Marina was incredible throughout. She was always chasing updates, always keeping me informed, even when there was no news. It genuinely felt like she cared about the outcome, and we were both relieved when the offer finally came through. From my experience, Marina is a hugely valuable asset to New Homes, and I’m confident this level of service is consistent across the team. Thank you to everyone at New Homes for helping me secure a mortgage offer for my first home.
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