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Written by the business, not verified by us.New Homes Mortgage Helpline (www.nhmh.co.uk) has a 4.9 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-02.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their dedication, friendly attitude, and ability to make the complex mortgage application process remarkably smooth and completely stress-free. Many people highlight the exceptional customer service, noting that advisors are always approachable, quick to respond, and ready to explain every single detail clearly. Consumers truly value the efficient guidance and professional support that secures fast mortgage offers in under two weeks. Some reviewers were not happy with occasional service delays, communication gaps, or unexpected difficulties experienced throughout their mortgage application journey.
Auto-generated from all reviews of this business. For reference only.While Assad did a great job securing me a mortgage I was really unhappy with the experience I had with Megan. Lack of replies to any emails sent, 4 replies in response to a thread of 21 emails, I found it really wasn’t very helpful and made the experience so stressful there wasn’t great communication and I often found out more from contacting others in the group.
I had a really positive experience working with Heather Dady and Josh during my mortgage process. Both were professional, supportive, and always quick to respond to any questions I had. They explained everything clearly and made the whole process feel smooth and stress-free from start to finish. I really appreciated their help and guidance throughout. I would highly recommend them to anyone going through a mortgage. Thank you both for your excellent service!
New homes mortgage helpline is the best! From the minute we called they have been so helpful! As first time buyers it can be quite stressful and worrying but with new homes mortgages they put us to ease every Time we spoke! We dealt with Josh who passes us over to Amrit and then Julia! Every person great and built great rapport and trust with us! Would recommend to anyone! Thank you guys!
I had a great experience with the team at New Homes Group while sorting my mortgage. They were professional, helpful, and made the whole process simple and stress-free. Communication was clear throughout, and they kept me updated every step of the way. I felt confident I was getting the best deal, and nothing was too much trouble for them.
George has helped us from the start by explaining every detail thoroughly. He has also gone above and beyond to help us with a tricky situation. Would highly recommend
Both James and Megan where brilliant, they were both very professional and supportive through the whole process.
Professional service. Response is quick and efficient. Highly recommended.
We received a great service from New home mortgage team to get our first mortgage approved, here I need to state the people who provided me an exceptional service including Kieron, Zoe and Bruno, great support guys, you are really on top of what you do. Thanks for all professional advice and guidance throughout the process 🙏
I have a nice experience, fully support and advise Thank a lot
Absolutely hats off to Zoe Burton , she kept us informed of each and everything though sometimes we could not respond her back well. Felt so easy going and supported through out the process. I would like to appreciate Zoe for her dedication and commitment. Good work Zoe . Thank you for your help for our dream house.
No complaints, amazing experience, very well looked after and kept informed during the whole process. Would really recommend to anyone.
From first contact with Josh he was extremely helpful and service was great
Massive help when navigating the minefield of mortgages and house-buying as a first-time buyer. Ben, Sarah and Megan were all incredibly helpful throughout and kept me updated throughout the entire process. Would recommend them to anyone looking for a mortgage
Professional service with friendly advisers. So glad that we chose lifetime cover 4 years ago. Particular mention to Josh Berriman who has been extremely helpful throughout the process.
Very smooth service. Megan was particularly helpful as she gave us regular updates either by phone or email. She was very approachable and we felt we could ask questions and she would deal with them effectively. Very good telephone manner too
Kalib and Josh It’s rare to come across people who balances professionalism with genuine care the way you do. You didn’t just help with this process you supported a life goal, and that has made all the difference.
We had a very good experience with them. They were really helpful and thorough. Always ready to listen and made sure we understood the whole process.
After proceeding with purchasing a Bellway property, we were introduced to NHMH, and from start to finish the entire experience was SO seamless. We dealt with Jaden Forrester initially for the affordability check and check ins up until reservation, then Robel Tewelde for the mortgage appointment and application, and Liam Rogerson for the final approval. All three employees were so responsive and helpful, and we never had to chase for anything. I would 100% use NHMH as my mortgage broker again, we have used a different company in the past and the service we received was nothing like what we have just experienced. 10/10!
Bunch of frauds!! Paid for a lifetime membership and we wanted to sell. They contacted us short notice and couldn't help us. We contacted them again a year later and this time they said we wasn't able to lend and no-one would lend to us. We have now spoke to mortgage advice bureau and another mortgage broker who confirmed we are good health with our credit and we had to pay another £700 for a new broker. I am disgusted!!! I want our money back from this company.
We recently contacted your team about a mortgage, and we had the pleasure of speaking with Josh. He was incredibly helpful, patient, and professional throughout the entire conversation. His guidance made the whole process feel so much easier, and we genuinely appreciated how polite and knowledgeable he was. We’re really glad we chose your service.
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