Zoey and Robert were brilliant
Zoe and Robert were absolutely brilliant
About New Homes Mortgage Helpline
Data updated- Website
- www.nhmh.co.uk
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 199 reviews
- Replies to negative
- 0% (0/5)
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About this business
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Written by the business, not verified by us.Is New Homes Mortgage Helpline legit?
New Homes Mortgage Helpline (www.nhmh.co.uk) has a 4.9 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their dedication, friendly attitude, and ability to make the complex mortgage application process remarkably smooth and completely stress-free. Many people highlight the exceptional customer service, noting that advisors are always approachable, quick to respond, and ready to explain every single detail clearly. Consumers truly value the efficient guidance and professional support that secures fast mortgage offers in under two weeks. Some reviewers were not happy with occasional service delays, communication gaps, or unexpected difficulties experienced throughout their mortgage application journey.
Auto-generated from all reviews of this business. For reference only.What people say
Brilliant
As a first time buyer I needed a lot of guidance throughout! New homes mortgage has Been amazing from start to finish! They have really helpful and friendly staff that have been so communicative and supportive. Thank you so much!
I have been very happy with the service…
I have been very happy with the service provided so far. The team has been professional, responsive, and supportive throughout the mortgage application process. We have now received the mortgage offer from the lender, and although the property purchase is not yet complete, I am very satisfied with the guidance and assistance provided up to this stage. Thank you for making the process smooth and clear
Smooth process, no issues at all
Michaela has been super helpful throughout the process, we are first time buyers so weren’t familiar with the required steps. Michaela kept us in loop and told us the info she needed and kept us accountable for sending this promptly. The whole process has gone very smoothly and has been a great experience.
Responsive and Helpful
Zoe and Sharon have been very helpful and responsive throughout this experience. I would definitely recommend their services.
Great service
I found Sandra very helpful and professional. I am not great with technology so this was much appreciated. Sandra kept me updated with things I needed to do and regular updates.
First Time Buyer
As a first time buyer, did have very little knowledge on mortgage application process and I'm glad I followed builders advice to contact NHMH. Entire process from acquiring initial quote to exploring options with advisor to receiving mortgage offer was very smooth and well explained. Additional bonus for me was that everything was done via phone or online meetings, no need to travel to any offices. Big thanks to NHMH and Nick and Michaela in particular
Straightforward and simple from word…
Straightforward and simple from word go. Found best deal to meet our needs. Communication great - especially Emma Vince!
The service was smooth and efficient…
The service was smooth and efficient and we we're always kept up to date. Michaela was brilliant with handling our case.
10/10
Marina and the team made our first time buying a home stress free. They kept us updated at every stage and took away any anxiety we first had around purchasing a house. Marina was very professional, responsive, and truly helpful every step of the way and I can’t recommend this place enough for people needing that support and advice. Thank you 💜
I can’t fault NHM
I can’t fault NHM, they have been perfect, everyone we dealt with were friendly, professional, and respond very quickly. Nick went through all of the options for us and was very good at explaining how it all works and making all the figures clear to us. Zoe was also great at keeping us informed and pushing things along. I will go out of my way to recommend them! Glynn
I got good support from NHMH recently
I got good support from NHMH recently, Josh from NHMH was very proactive and it was easy to discuss everything with understanding my need.
Easy, Reassuring and you deal with PEOPLE not Apps
We were introduced to NHMH from a building developer as we were originally looking to PX our home for a new build. At this point we already had a DIP from our current mortgage lender, but were required to complete a qualification for PX with NHMH, and I am glad we did. We were introduced to Ricky F, who was absolutely fantastic, explained everything very well, and took on board the approach we wanted take (retaining some of the proceeds from our sale). He was brilliant and totally reassuring. We decided not to go down the PX route and decided to look at buying an existing property (not new build), thankfully, despite the name 'New Home Mortgage Helpline' it wasn't just for new builds (which we originally thought) Ricky remained on hand to take us through the journey until we found the home we wanted to buy (which turned out to be a new build after all), we were then handed over to Naamah S, who took us through the mortgage application. The process was smooth, explained exceptionally clearly, and all the plans we had discussed with Ricky F, were understood (sometimes info gets relayed poorly and you find yourself having to explain all over again), not so with NHMH, Naamah knew exactly what we wanted to achieve and she executed her role perfectly, and got us a brilliant deal as well. For the final leg of the journey we had support administration which was provided by Michaela W, but to be fair, there wasn't much else to do, within a week of meeting Naamah, our application was submitted, surveys completed and offer from lender made without any alterations to the request. Absolutely flawless, and even better, there was no charge to me. I cannot recommend NHMH enough, extremely pleasant, professional and reassuring team of people, and NOTE you are always dealing with people, speaking to a person, comms were second to none and no AI to get frustrated with.
We are currently part-exchanging our…
We are currently part-exchanging our home with a new build and we cannot fault the services from New Homes Mortgage group. Everything, so far, has been very smooth and hassle-free. Prijya and Michaela have been very attentive and professional. Thank you so much for all your help, we are very grateful and would highly recommend you to friends and family in the future.
Our Mortgage Advisor Lucas was very helpful…
We had a great experience with New Homes Mortgages and very pleased with the effort and communication from our Mortgage Adviser Lucas. He was very friendly and helpful, managing to progress with our application very quickly as well as answers all questions we had, calming our nerves as first time buyers.
Service Quality
My wife and I are in the process of buying our first home and we got in touch with New Homes Mortgage Helpline to check what homes we were Eligible to buy. Throughout the process Josh Berriman was a huge help in giving us the necessary information that we needed. He was very Kind and calm in answering all of our questions, as well as swift in getting our soft credit check. We were delighted with his hard work and would 100% recommend him if you are looking to buy a new home. We hope his Seniors recognize his efforts, 10/10 well done mate ;)
Communication & support from Michaela…
Communication & support from Michaela was excellent! Thank you NHMH
From start to finish New Homes have…
From start to finish New Homes have been fantastic. We were a little apprehensive at first, but from our first conversation with Shauna, we knew we were in good hands. Shauna was great in our initial call, and proactive on any follow up calls after reserving etc. We were then passed onto the wonderful Prijya, who was fantastic and secured us a really good deal based on our circumstances- we received our offer within 3 working days!! We’ve dealt with two extra members of the team who were equally as good. Thank you so much new homes for making our first house purchase a breeze and sorting out everything we needed!
I had a really positive experience with…
I had a really positive experience with New Homes Mortgage Helpline. Holly was the first person I spoke to and helped get everything started quickly and smoothly. Rizwan, our mortgage advisor, was brilliant. He was very knowledgeable, took the time to understand what we needed, and explained everything clearly. Rizwan found the right product for our purchase. After the application was submitted, Zoe looked after everything and kept us updated. She was efficient, responsive and made the whole process feel much less stressful. A big thank you to Rizwan and Zoe for going the extra mile. I would definitely recommend New Homes Mortgage Helpline.
Recently had my experience with NHMH as…
Recently had my experience with NHMH as first time buyer, had an excellent experience from our first call. Prijiya Gurung and Zoe Burton have been very helpful throughout. Zoe kept me informed at all stages and Prijiya especially very professional, always on time for calls and answered my questions very patiently. Would recommend them to all.
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