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Written by the business, not verified by us.New Homes Mortgage Helpline (www.nhmh.co.uk) has a 4.9 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-02.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their dedication, friendly attitude, and ability to make the complex mortgage application process remarkably smooth and completely stress-free. Many people highlight the exceptional customer service, noting that advisors are always approachable, quick to respond, and ready to explain every single detail clearly. Consumers truly value the efficient guidance and professional support that secures fast mortgage offers in under two weeks. Some reviewers were not happy with occasional service delays, communication gaps, or unexpected difficulties experienced throughout their mortgage application journey.
Auto-generated from all reviews of this business. For reference only.Lewis is a genuine credit to this company. We were only porting our mortgage but after a few little errors/glitches Lewis did a great job of sorting it all out quickly and in a way that was easy to follow. He also gave us confidence that it was being done correctly and efficiently with him also waiving the fee as well, which was a pleasant surprise. We thoroughly recommend this company from the experience we have had with them.
The team at New Homes Mortgage Helpline made our experience straight forward and clear. We did a part exchange scheme with a developer which we have never done before and the assistance from new homes made things a lot simpler than we were expecting.
As a first time buyer, I couldn't have asked for a better experience! NHMH made the whole process so smooth, and I'm so grateful to the team that supported our journey. Our first contact was Sam, who made sure we understood every step of the process and was so patient with all of our questions. We were then passed onto Charlotte, who was so professional and took the time to really go through our option so we weren't rushed. Since then, we have been receiving updates from Megan who has been so proactive! With every update, she has ensured we know when to expect the next update from them so we don't feel like we're in the dark which is so appreciated. We recently changed our minds on a detail and Ben on the insurance side has been so helpful with helping us change something. Would highly recommend!
Megan from New Homes Mortgages has been good in keeping us up to date. Megan has chased our lender for information on our behalf and also reached out when she has needed more info from us.
Megan was brilliant throughout my mortgage process. She kept everything clear, moved things along quickly, and was always easy to reach. Thanks to her support, I received my mortgage offer without any stress. Really great service!
Megan Dean is simply amazing, very helpful, cnolageble and prompt. After phone call always follow up with email so you have tracking of what was said. Brilliant job ceep it up and be amazing.
I recently used NHMH for my mortgage, and the experience was excellent. The team was knowledgeable, responsive, and guided me smoothly through the process from start to finish. They made what can be a stressful experience feel straightforward and manageable. Highly recommend!
Michaela and Lucas made our mortgage process smooth sailing and quickly prepared us a mortgage offer which we were extremely happy with and would definitely use their services again. Thank you for your help!
I had an excellent experience with New Homes Mortgage Helpline from start to finish. The whole process was handled professionally, efficiently and with a genuine willingness to help at every stage. A special thank you must go to Sarah Howard, who has been outstanding throughout the entire process. Sarah was incredibly supportive, knowledgeable and always available to answer any questions I had, no matter how small. Buying a new home can be quite overwhelming, but Sarah made everything feel straightforward and manageable. She explained each step clearly, kept me updated regularly, and made sure I understood exactly what was happening and what was required from me. Her and the team's professionalism, responsiveness and friendly approach made a huge difference and gave me a lot of confidence throughout the mortgage application process. It genuinely felt like they went above and beyond to ensure everything progressed smoothly. I’m very grateful for all the help and support I received and would highly recommend New Homes Mortgage Helpline to anyone looking for mortgage advice or support when purchasing a property.
Julia and Dean were a massive help after the first lender did not come back with the news we wanted. They were fully supportive throughout and made sure we got the loan we needed.
George, Megan and the rest of the team have been great throughout our process. Thank you!
Michaela Withers has been absolutely fantastic throughout our home-buying journey. From the very beginning, she was professional, responsive, and incredibly supportive. She kept us well informed at every stage and explained everything clearly, which gave us real confidence during what can often be a stressful process. Her attention to detail and proactive communication made a huge difference, and we always felt that our case was being handled with care and efficiency. We are truly grateful for her guidance and would highly recommend her to anyone looking for a reliable and knowledgeable solicitor. Thank you, Michaela, for your outstanding service. Mrs B Oniyide & Mr O Oniyide
Josh made our mortgage easy, explained in details and even advised based on our income. He took a whole two hours apart from frequent calls to explain in detail what we are supposed to do and got us a very sweet deal. The whole team got our mortgage faster than the expected time. I'll always recommend new homes mortgage to anyone as they were very helpful and nice Thanks very much.
Lydia Jones Kieron Martin Michaela Withers Second time I am using NHMH and I want to say that Your communication and dedication were absolutely perfect from start to finish. You kept us informed at every stage, responded promptly to all our questions, and made what could have been a stressful process feel smooth and well-managed. Your professionalism, patience, and attention to detail truly stood out. Thanks a lot.
We had an excellent experience with Shaun Mortimer and NHMH. As first-time buyers, we had lots of questions and concerns, but Shaun was incredibly patient, approachable, and clear in every explanation. The whole process was smooth, fast, and stress-free. Communication was excellent from start to finish, and everything moved much faster than we expected. We highly recommend Shaun and NHMH to anyone looking for reliable and supportive mortgage advice.
Great help and great assistance from start to finish from Emma Vince. Contacted me through all points for my mortgage application and would definitely use new homes in the future and would reccomend them.
I have been massively impressed by this business from start to finish. The consistency of service delivery has been phenomenal HUGE THANK YOU NHMH for restoring my faith in what a "customer experience" should look like!
Thank you Josh and Michaela for all your help, you've been amazing. The whole process was smooth and I received my mortgage offer in less than 2 weeks.
Josh was an absolute star and has helped me and my partner big time. As first time buyers we had no clue what to do and he took the time to explain everything to me in detail and has quite frankly educated me about the whole process and property ladder. Very grateful thank you once again to josh and the team
Getting a mortgage for our first home was something that had always worried me, but NHMH made the whole process feel straightforward and stress-free. A special thank you to Neil Law and Emma Vince, two incredible individuals for the fantastic work they did by being always attentive, responsive, and supportive from start to finish. We could not have asked for a better experience.
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