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Written by the business, not verified by us.New Homes Mortgage Helpline (www.nhmh.co.uk) has a 4.9 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-02.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their dedication, friendly attitude, and ability to make the complex mortgage application process remarkably smooth and completely stress-free. Many people highlight the exceptional customer service, noting that advisors are always approachable, quick to respond, and ready to explain every single detail clearly. Consumers truly value the efficient guidance and professional support that secures fast mortgage offers in under two weeks. Some reviewers were not happy with occasional service delays, communication gaps, or unexpected difficulties experienced throughout their mortgage application journey.
Auto-generated from all reviews of this business. For reference only.Michaela Withers has been really helpful and proactive. Amazing support throughout, very quick and efficient service from everyone. It was processed and handled perfectly for us. Lucas Wood was great at our appointment, very thorough and informative and we appreciated his help.
Absolutely amazing service – couldn’t recommend enough! New Homes Mortgage Helpline have been incredible from start to finish. As first-time buyers, the whole mortgage process felt overwhelming at first, but they made everything so clear, straightforward, and stress-free. They were always approachable, responsive, and happy to explain things (even more than once!) and kept us updated at every stage. Nothing ever felt rushed or confusing, and we genuinely felt supported throughout the entire journey. Their knowledge of new builds and the buying process is outstanding, and it was clear they really had our best interests at heart. We couldn’t have asked for a better service and honestly don’t think we’d have a house without their help!! Thank you so much to the whole team — we’re so grateful and would 100% recommend New Homes Mortgage Helpline to anyone buying a new build or going through the mortgage process.
The whole team was a joy to work with and made the whole mortgage process so simple and especially a massive thanks to Dean who walked us through the process from start to finish
Very smooth process and a great overall experience, the service exceeded expectations, it was a wonderful experience
This is the second time I have used NHMG and their level of customer service and expertise is outstanding. Really helpful and efficient and knowledgeable. I would definitely recommend. Thank you for providing an excellent service.
Excellent team, who are great to deal with. Always in contact and make your experience the best it can be.
Marina worked on our mortgage application and provided an excellent service. Marina was happy to answer any questions and provided frequent updates. Communication was clear and any queries were answered quickly. We felt very supported through our mortgage application.
Kevin Byton was an exceptional mortgage broker and made what could have been an incredibly stressful part of our purchase feel completely manageable. From the very beginning, Kevin worked at speed, speaking with us at short notice and even on a Saturday to ensure we could move forward quickly when our purchase was originally expected to complete within six weeks. He took the time to carefully walk us through our mortgage options and life insurance, particularly important given our more complex circumstances, including my partner being a non-UK national and having just started a new job. Kevin explained everything clearly and simply, provided detailed illustrations, and helped us understand why certain options were viable and why others were not. That clarity meant we could make informed decisions without needing to do extensive independent research. When our purchase unexpectedly stretched to eight months due to significant Building Safety Act 2022 complications, Kevin remained engaged and responsive. As things progressed again, he acted quickly to submit new applications, adapt to changing circumstances, and ultimately secure us a mortgage that worked well for us. Towards the end, especially, his support was one of the biggest things that helped us complete our sale before Christmas as he proactively reached out to our lender to clarify several inquiries that our solicitors were being slow with and refusing to act on with urgency. Kevin going above and beyond here eased our nerves massively, and made a huge difference. Throughout the entire process, our mortgage was the one thing that never felt like a problem, and that was entirely down to Kevin's professionalism and reliability. I would absolutely recommend Kevin and New Homes Mortgage Helpline to anyone looking for a mortgage broker who is knowledgeable, responsive, and genuinely committed to supporting their clients.
Everyone involved from New Homes Mortgage Helpline has been incredible, with quick response times and great at providing guidance for first time buyers like us! Lucas and Megan have been a pleasure and we look forward to working with them in the future.
I had an excellent experience with the New Home mortgage helpline. Diane, Shannon, and Lauren were professional, knowledgeable, and attentive, guiding me clearly through every step of the process. Their support made the mortgage experience smooth and reassuring. Highly recommended.
NHMH have been very professional and helpful. Josh was particularly hands-on all through. Thank you!
We have been lied to by New Homes Mortgage Helpline. They told us an incorrect interest rate when we started the process of getting our DIP. During our mortgage meeting we were told a much higher rate which was unaffordable for us. New Homes Mortgage Helpline told us they knew the higher rate all along but decided to never tell us. We have had to pull out of our house sae and move and are now liable for £6,000 due to New Homes Mortgage Helpline incompetence. We have asked for phone calls of the conversations since October and have still not been provided with these. NEVER AGAIN DO NOT USE.
Zoe and Sharon were very knowledgeable and friendly. I really appreciated their no nonsense style and demonstrated clear ways we could save money by looking through a variety of options. They kept me up-to-date every step of the way. Thank you
Bruno tried his best and really went the extra mile to arrange our DIP and resolved an address issue with the lender’s search. His initial assessment with additional LTI was also great and gave us confidence moving forward. We then worked with Diane, our mortgage advisor who handled our mortgage with great professionalism. She explained everything clearly, guided us through the process and arranged it with additional LTI to meet our needs. She was always reachable on the phone whenever we had queries which gave us real peace of mind. Her assistant Marina was very nice and responsive and together they made the whole experience smooth and stress free. Their guidance made what could have been an overwhelming process feel much easier and we truly appreciated their care. We highly recommend their service.
Josh Berriman is very patient and helpful to help me fill in the required parts, especially when I'm not a native English speaker and have misheard something. He also help me to arrange appointment accommodating my travel need. I appreciate all the helps he offered to me.
As a first time buyer, NHMH provided an outstanding end to end service. Joseph was my first contact and patiently explained every key stage, reviewed my finances in detail and secured a suitable AIP. He then handed me over to Naamah, who demonstrated exceptional patience and professionalism. I called and emailed her multiple times, needed to amend details and she consistently responded with calm reassurance that eased every concern. I was finally handed over to Zoe, the mortgage progressor, who drove the process with pace and determination. She ensured everything moved swiftly and secured my offer exactly on the date we aimed for. I am very grateful to Joseph, Naamah and Zoe for their commitment, clarity and support throughout. NHMH made the entire journey smooth and manageable
I’m so grateful for all the help from NHMH team during my mortgage process. The team was friendly, patient, and always kept me updated every step of the way. They made everything feel easy and stress-free. Highly recommended!
I and my wife wish to express our gratitude to NHMH most importantly to Michaela Withers. Michaela's dedication and prompt feedback was excellent. We had little to worry about cos of her excellent support.
Having not been through the house buying and mortgage application process for a long long time, everyone we spoke to were brilliant. Everything was explained, sometimes twice (for my benefit). We were helped through the process and we know we can still call if we needed future assistance. Our thanks and best regards Graham and Hong
We are incredibly grateful to Kevin for his outstanding support throughout our mortgage journey. From the very beginning, Kevin demonstrated exceptional professionalism and dedication. He took the time to clearly explain each step of the process, helping us understand what was needed and when. His guidance was instrumental in helping us make informed decisions that aligned with our goals. Kevin provided regular updates and invested genuine time and effort to support us from start to finish. Thanks to his expertise and commitment, what could have been a stressful experience turned into a smooth and reassuring one. We couldn’t have asked for a better broker
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