New Homes Mortgage Helpline

FTB mortgage

Excellent service for all my needs as a first time buyer. The help I received from Phillipa and Michalela was exceptional from start to finish. I would highly recommend New Homes mortgages.

This was my first time buying a home…

This was my first time buying a home and I was expecting it to be an extremely stressful time. However, NHMH were genuinely fantastic and extremely helpful. All my enquiries were answered in a timely manner and all staff genuinely wanted to help and did everything they possibly could to do so! I specifically worked with Lindsay, Emma and Karen and they were all brilliant. Will definitely be using them again when it comes to remortgaging. Thank you!

Really easy and stress free

Jemima and Declan have been great help…

Jemima and Declan have been great help throughout the process, would highly recommend!

Excellent Experience from Start to Finish

This was our first time using New Homes Mortgage Helpline, and we were initially unsure what to expect. However, the service we received was excellent throughout the entire process. A special thank you to Emma, Jasmina and Amrit for their professionalism, patience and regular updates. Their communication and support gave us great peace of mind and ensured we always knew the progress of our application. The whole experience was smooth and stress-free, and we would highly recommend New Homes Mortgage Helpline to anyone purchasing a new build home. Thank you again for all your help!

Quick response and easy to reach

As first time buyers we can definitely…

As first time buyers we can definitely recommend New Homes to anyone, very professional and happy to explain everything for people who haven’t experienced this before. In particular Michaela and our advisor Lucas were amazing, keeping us regularly updated throughout the process.

They couldnt be more helpful

I cant recommend this company enough through all of my question. a house change and multiple changes to my mortgage to get the best rate Declan has been outstanding in the way he has communicated with us and how he has explained the pros and cons of each option cant recommend enough.

Exceptional service from the mortgage…

Exceptional service from the mortgage arrangement team! We had a fantastic experience working with the mortgage arrangement team and want to give a special thanks to Ms. Carley and Ms. Michaela. Carley was our initial contact and was amazing; she went through our files thoroughly to find the package that best matched our requirements, taking the time to explain everything and illustrate our options clearly. Michaela then kept in touch with us constantly and provided regular updates throughout the entire process. What impressed us the most was her high level of professionalism: even right before going on annual leave, Michaela made sure to hand over our case to another team member so we wouldn’t experience any delays. They both showed incredible dedication and expertise in their fields. Thank you, Carley, Michaela, and the rest of the team!

Exceptional service from start to finish

We were initially looked after by Mark, who guided us through the early stages, before being handed over to Marina once the application was submitted. Both were outstanding — true experts in their field, professional yet approachable, and brilliant communicators throughout. Mortgage applications can be stressful, but New Homes Mortgage Helpline took away almost all of that stress. We couldn't recommend them more highly. Hugely grateful to Mark and Marina — quality service from a quality company.

Great experience

From start to finish our experience with NHMH has been great. Amazing communication, never had to chase them for anything, everyone we dealt with were really lovely and helpful. From our first conversation with Jamie, to our mortgage appointment with Naamah and getting our full mortgage offer with Megan, it was daunting as first time buyers but they made us feel so excited and hopeful throughout the whole process.

Fast and efficient

Fast and efficient. Their customer service is excellent.

I couldn’t recommend new homes mortgage…

I couldn’t recommend new homes mortgage helpline enough, from day one to the day of completion naamah and megan have been superb! They are Very kind and helpful! They was Always checking up with me to see how things were going, if you’re looking at buying a home i would 100% recommend you go with new home’s mortgage helpline.

Megan Dean has been absolutely…

Megan Dean has been absolutely fantastic throughout the whole mortgage and house buying process. She was always professional, helpful and quick to respond to any questions I had. Megan kept me updated at every stage and made the whole process much less stressful. Her communication and support were excellent from start to finish, and I truly appreciated all her hard work and patience. I would highly recommend Megan Dean to anyone looking for a reliable and supportive mortgage progressor. Thank you again for everything!

Big shout out to Josh Berriman at NHMH

Big shout out to Josh Berriman at NHMH. As first-time buyers who didn’t really have a clue where to start, Josh was extremely helpful from the beginning. He really worked on what was quite a difficult case for us due to some missed payments and a default, but he still managed to get us a MIP — which was a huge relief and gave us hope moving forward. Also a big thank you to Martyn Bayntun and Michaela Withers, who managed to secure us a mortgage offer. There was a lot of back and forth between NHMH and the lender, but we got there in the end and we’re really grateful for all the hard work that went into it. The only thing I would say is that I would have appreciated more regular updates throughout the process — even if there wasn’t actually any news. It can feel quite isolating and stressful not knowing what’s happening. That said, I completely understand they’re managing lots of cases and working very hard behind the scenes. Overall, really thankful for all the support and would definitely recommend NHMH.

Communication is excellent

The whole experience has been seamless, from our initial discussion with Karen, Lucas with the mortgage offer and Michaela keeping us updated through the next steps, communication has been excellent.

Customer service has ignored my request…

Customer service has ignored my request for months. Upon my mortgage renewal they became coercive for a hard sale to pay for additional unnecessary services.

Weldone

Just want to say a big thank you to paul and Zoe for a wonderful job. I was so happy when she called and told me about the good new and its uplifted me and I became super happy. Thank you once again

Fantastic service

New Homes Mortgage provided an…

New Homes Mortgage provided an outstanding experience from start to finish, showing exceptional professionalism, expert knowledge, and genuine care throughout the entire process. Their team was always responsive, supportive, and dedicated to finding the best solution, making everything smooth, stress-free, and far beyond my expectations. I would highly recommend them to anyone looking for trustworthy and reliable mortgage advice.