NitroPack helps you boost your website score for Google PageSpeed Insights and pass Core Web Vitals.
Written by the business, not verified by us.NitroPack (www.nitropack.io) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-11.
I had a couple of technical issues while switching sites and configuring NitroPack, and the support team was incredibly fast, clear, and helpful. They guided me step by step with professionalism and kindness. Everything works perfectly now — I couldn’t be more satisfied. Highly recommended not just for the product, but especially for the amazing customer service. Thank you again!
Rey was of great assistance. Direct to the point, understood the assignment and resolved my problem right away. He's a testament of the good customer support NitroPack has.
We had a small issue and got immediate help from Alina from the customer support. Highly recommend.
Great experience, support was very helpful as well 🌟
It used to be a great service. However, they've since gone completely downhill. Multiple support and billing-related emails have been left unanswered. I can't cancel my yearly subscription (priced at $420USD) because they've disabled the functionality to do so in their dashboard, the only way to do cancel my account and my card from being charged can only be done by reaching out to them via email and have a rep manually cancel my account. Because customer support is non-existent and I can't cancel, I'm forced to have to cancel our business card. This is the worst business practice and fraudulent. Beware, stay away at all costs.
Hey Daniel, Thank you for your feedback, and I’m truly sorry to hear about your experience. Our main goal is to provide support the best way possible. I’ve looked into our system but was unable to locate a support request matching the details in your review. To help us investigate and resolve this as quickly as possible, could you please share your domain or any other identifying information? You can also reach out directly to me and the team at [email protected] — I’ll personally ensure your request is handled promptly and that your subscription concerns are resolved. We take issues like this very seriously, and we’re committed to making things right. Best regards, Plamen Head of Customer Experience, NitroPack
Appreciate the feedback! We are always here to help!
Alina has been very supportive throughout the process, explaining all changes done in detail. The Nitropack team is very supportive and was able to quickly resolve the issues we had on our website. Thank you Alina!
Thanks, Nisandi, for taking the time to share your experience with our customer care team and Alina! We will make sure to pass the message and please don't hesitate to reach out if you need additional assistance!
I had an amazing experience working with Miroslav! From start to finish, he was professional, knowledgeable, and incredibly helpful. He went above and beyond to ensure everything was smooth and stress-free. His attention to detail and commitment to customer satisfaction truly set him apart. If you're looking for someone who genuinely cares and delivers top-notch service, Miroslav is the person to trust. Highly recommend!
Thanks, Robby, for taking the time to share your experience with our customer care team and Miroslav! We will make sure to pass the message and please don't hesitate to reach out if you need additional assistance!
Great Cachiong solution for Wordpress and backed up with fantastic support if you ever need to contact them. Miroslav was very quick today to resolve a small issue
Thank you for sharing your review with us, Steve! We are happy to help!
Thank you for sharing your review with us, Amy! We are happy to help!
Thanks for the kind words, Nick! We are happy to hear Alina was able to resolve your issue! Don't hesitate to reach out if you need further assistance!
My support agent Miroslav responded quickly, was very knowledgable and to solve my issue in a timely manner.
Thanks, Shaun, for taking the time to share your experience with our customer care team and Miroslav! We will make sure to pass the message and please don't hesitate to reach out if you need additional assistance!
Nitro is great for what it's doing. Have flaws. BUT super fast customer support solving them easily and basically all these flaws arise because of the custom configurations. But, again, customer support, especially Miroslav, are just great.
Hi Enargo, thank you for your review! We are glad to hear that you have positive experience with our customer care team and Miroslav. If anything comes up, you can reach out anytime!
Great plugin that exceeded my expectations and made my site extremely fast. I would especially like to mention the great support from Miroslav. He helped me within a few minutes in a live chat to fix a display error that occurred on my site due to incorrect settings on my part and immediately optimized my settings even further so that my page speed is now top all round. Thank you Nitropack, I am completely satisfied.
Thank you so much for sharing your experience with us! We are very happy that you received a great support from our customer care team and Miroslav, and we will make sure to pass the message! Please don't hesitate to reach out if you need further assistance in the future!
I have had a few poor experiences with level one support (mainly Cris) but once you reach technical support they are great. Stefan was able to fix our issue quickly.
Hey Ben! It's Plamen here, Head of Support at NitroPack. Thanks so much for providing you feedback, it is really valuable for us. It would be great for me to understand what was the struggle with our Level 1 team, so we can work on it. Can you provide some more context, please? Apart from this, I am so happy that you had a great experience with Stefan and the Level 2 team.
I had some issues integrating NitroPack Page Speed Boost on my Avada website hosted on WP Engine. Nikol and Miroslav in tech support were awesome in promptly resolving my issues.
Hi Ernie, thanks for the great review! Happy to hear you had a positive experience and your issue was resolved quickly! We are available 24/7 if anything comes up in the future!
Thank you, Andrew, for the kind words - we will make sure to pass that message to the team! Please don't hesitate to reach out if you need us in the future!
I was stuck with woocommerce cart Issue and Miroslav just resolved the whole issue in just few moment, the great support saved my day and campaign from ruining
Hi, Jado, we are happy to hear that Miroslav saved the day and you had positive experience and quick resolution! Please don't hesitate to reach out if anything comes up in the future!
good plugin and support .. just be clear and they work with you as expected
Thank you for your review - we are happy that you have a positive experience with our product and team!
These guys are great always solving the issue right away or within short span of time. Overall great support experience .
Thank you for your kind words and review! We're so happy to hear that you’re enjoying our service. Your feedback means a lot to us, and we'll make sure to share it with the team. If you have any questions or need help, we’re always here for you.
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