The support team is fantastic
The support team is fantastic; every time I've had a conflict with another plug-in, they've been there to find the source and help rectify it.
About NitroPack
Data updated- Website
- www.nitropack.io
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 9 reviews
- Replies to negative
- 100% (4/4)
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About this business
NitroPack helps you boost your website score for Google PageSpeed Insights and pass Core Web Vitals.
Written by the business, not verified by us.Is NitroPack legit?
NitroPack (www.nitropack.io) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Great product and customer support!
Ticket #105163040 Helping help a panicked customer
Ticket #105163040: Thank you for kindly taking the time to help a panicked customer! Respect!
Super friendly support for an amazing…
Super friendly support for an amazing product. Site is now about 40% faster than before. Highly recommend.
Wiz Marketing Agency Reseller Review: NitroPack.io Performance Optimization, Customer Support Excellence & Quality Assurance
As an agency reseller partner of NitroPack, Wiz Marketing has had the opportunity to work closely with their platform and support team across multiple client projects—and the experience has consistently exceeded expectations. NitroPack’s performance optimization technology delivers measurable improvements in site speed, Core Web Vitals, and overall user experience. What truly sets them apart, however, is their customer support team. Their responsiveness, technical depth, and proactive communication make complex optimization challenges feel manageable and well-supported. The attention to detail demonstrated by the NitroPack team is exceptional. From initial setup to advanced configurations, they ensure every aspect is reviewed, tested, and refined. When issues arise, resolutions are handled swiftly and thoroughly, with clear explanations and a focus on long-term stability—not just quick fixes. Their quality assurance and control processes are evident in the consistency of results across different website environments. Updates are implemented carefully, with performance impact and compatibility always considered. As a reseller agency, it’s critical for us to partner with companies that reflect our own standards of professionalism and excellence. NitroPack continues to deliver on performance, reliability, and support, making them a trusted extension of our service offerings. We highly recommend NitroPack to agencies and businesses seeking a dependable, high-performance optimization solution backed by a world-class support team.
The most efficient and supportive team…
The most efficient and supportive team on the web, that I had encountered over the past 20 years, great service, great performance results and best value for money! Thanks guys.
Recommended!
Using it for 4 years and it's the best service to optimize Wordpress websites. Great responsive and knowledgeable customer service
Excelent speed
Excelent speed. Excelent support. !!!
Extremely disappointed with NitroPack’s…
Extremely disappointed with NitroPack’s support. I submitted multiple tickets (#31794478, #31792990, #31790277). I tried to connect my site using all the methods they suggested, but nothing worked. I requested deletion of my account and data, but they told me I had exceeded the number of deletions allowed, even though the service is already not working. On top of that, the team pressured me to provide temporary WordPress admin access, which I am not comfortable sharing. This approach felt unprofessional and intrusive. I cannot recommend NitroPack based on this experience.
Reply from NitroPack2025-09-02
Hi Arie, Thank you for taking the time to share your experience. My name is Plamen, and I lead the Support team here at NitroPack. I’ve personally reviewed your case and all related support conversations to ensure I fully understand what happened. Let me clarify a few important points: During troubleshooting, our system detected multiple website deletions under your Free plan. This automatically triggered certain safeguards designed to prevent potential abuse. To help resolve the connection issue you were facing, our team requested temporary WordPress credentials so we could investigate and fix the integration directly for you. We completely understand your hesitation to share admin access - this step is optional, but in many cases it allows us to resolve technical problems more quickly. You also requested deletion of your data. That request has been accepted and is currently being processed by our Data Protection Officer. In line with our GDPR Data Processing Addendum (available on our website), deletion requests are completed within 60 days of submission. We truly regret that this experience left you disappointed. Our goal is always to make NitroPack work smoothly for every customer, and I’m sorry that we fell short in your case. If you have further questions or would like to continue the discussion, please feel free to reply to your open ticket - we’ll be glad to assist you further. Best regards, Plamen Head of Support, NitroPack
Alina was very kind and helpful as a…
Alina was very kind and helpful as a support agent at Nitropack.io. I really appreciate her – thank you!
Optimisation website
Rey, an employee, provided me with impeccable service. I recommend him to everyone; he was fast and efficient. Thanks to Nitro for their efficiency.
NitroPack the best with very good support
Since I am very concerned that the Core Web Vitals are optimal for my websites, I have found NitroPack to be the best tool for improving speed scores. Since I was having problems with the setup of my websites, I contacted support. Delia from NitroPack did an excellent job of giving me the support I needed to get NitroPack set up correctly on all three websites. The results are fantastic, 99 - 100 even for mobile, and that already in the free version. I can only recommend NitroPack. After spending many years improving my three websites to be google compliant in speed, NitroPack has finally given me the ability to improve the Core Web Vitals for mobile to 99-100. This was previously difficult or impossible to achieve with the various caching plugins, despite the best website performance. Therefore, from my own experience, I can only recommend NitroPack to improve the performance of a website in the best possible way.
Great customer support
Great customer support I was experiencing technical issues on my end, and the knowledgeable technical support team was able to resolve the issue in WordPress very quickly. Overall, I am also pleased with the performance of our website, thanks to NitroPack.
So I had issues my trustpilot showing…
So I had issues my trustpilot showing up, messed a couple of things up, but then from support a guy named Rey helped me fix everything. One of the best supports out there
Very fast and very profesional.
Great Performance improvement - and very responsive support.
NitroPack instantly improved the response of my website as soon as it was installed seveal years ago. It works - and for the approximately 2 years since the installation of NitroPack, I've had a GTMetrix Grade of A with Performance and Structure scores between 95% and 100% with no performance or compatibility issues with the other Wordpress code and plugins I use. Prior to installing NitroPack, I never had grades of A or scores above 70s or 80s. I also had a great experience recently with Nitro Pack's support when I called on them for assistance clarifying a website security and compatibility issue I was having with my hosting provider. They were very helpful and responded immediately to my questions with information I think I can trust.
The support worked very well
The support worked very well. Alina got in touch directly and I only had to wait a short time for a follow-up response. In the end, all problems were solved without complications.
They cared about me
professional
professional, very competent and helpful staff
Miroslav the Marvel
The Nitro Chatbot works smoothly and gives good advice. Even better though, when one asks to speak to a human it does it speedily. Miroslav sorted my problem swiftly and with the normal friendly, professional attitude that I always get from Nitro staff. Polite, efficient and keen to help - what more can anyone ask.
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