I like the service
I like the service. Kelly is so helpfull. The only problem I can is the payement engin. For more 3 months am not able to pay by card.
About Optiontown
Data updated- Website
- www.optiontown.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 13 reviews
- Replies to negative
- 6% (2/34)
Do you own Optiontown? Claim this profile for free and start replying to reviews.
About this business
Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Is Optiontown legit?
Optiontown (www.optiontown.com) has a 3.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 30% give 1 star; The business has replied to 6% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-08-29.
What people say
Flight Schedule Change
For some reason, I couldn't find the booked flight (PAL airline) which I redeemed under my Flight Pass. I was trying to change the date of my flight. I decided to try the customer service chat box. My concern was handled by Roger Williams. He said he will change it from his end. The flight change was completed within a few minutes! It was one of the fastest transactions/requests I experienced.
Mr Jack Small is really patient and…
Mr Jack Small is really patient and professional , heartfelt thanks to his wonderful help and assistance. I will always go back to book because of his professional works. Thank you
Honest and credible
I was concerned after KQ discontinued their service. But I was systematically and carefully led to an alternative that secured my money. Thank you ever so much.
Recommending Jack Small
Am satisfied with the service provided by Jack Small - he acted upon swiftly (within 30 mins) in activating my flight pass (just sent him the payment details). He is also polite and calm in responding to all my queries.
Kelly Anderson, a lightning star in a dark night called optiontown
I would like to dedicate this rating to the operator who assisted me in issuing 2 flight passes with ITA Airways. Her name is Kelly Anderson, and she is an extremely helpful and solution-oriented operator from the US. I had faced some challenges while using Optiontown's online system, which prevented me from processing the payment multiple times. Despite trying to make the payment using CHF and EURO, I received continuous error messages 2233 and 1110. It was frustrating to refill the pass configuration and personal information each time, even though I had an Optiontown account. Additionally, there was no shopping cart or similar feature that could save the selected product. As this was not the first time I had faced such issues with Optiontown, I would potentially have given this service a 0-star rating, if it were not for Kelly's help. I am grateful for her assistance, which came via WhatsApp, an hour after I tried to get in touch with the help center. Unfortunately, no one answered the phone or replied to the life chat in the UK. Kelly was able to manually process the payment and activate the flight passes within minutes. Thanks to her assistance, I am still a happy customer. However, I am disappointed that Optiontown does not offer a functioning and customer-focused system. Although the product is great, their customer service and system are insufficient and heavily reliant on operators like Kelly to save the situation for desperate customers. In conclusion, I would like to express my gratitude to Kelly for her assistance, and I wish her and her family a happy Easter and Ramadan. All the best to you, Manuel!
Roger Williams provided excellent service
It was quite disturbing to find out that I couldn't use my Kenya Airways passes due to (most likely) some kind of negligence or noncompliance on their part. After being frustrated that it seemed I could only communicate via email, I was so glad to get a What's App number. Roger Williams was the one who helped me and provided excellent service: he was patient, kind, helpful, informative and efficient. He and I worked together over the course of four hours, and he helped me get the best option possible. Thanks, Roger!
Flight change
I received connection flight changes and needed to change my other connecting flight on option town. Initially this was not working as it was less than the time allowed which was disappointing. However Jeffrey helped me quickly make the changes today, and am so grateful for the support.
Thank you Roger Williams
Long story short, Mr Roger Williams helped resolve the issues I have been continuously emailing them about. He took the time and effort to call me on whatsapp to explain. 4 stars because of my frustration with the emails but he also advised that contacting them thru whatsapp would be quicker.
he help too much
First Great Service from R. Williams
I had to change the time of my flight from 11:40 to 4:00 on April 1st, so I left my message and request on the website of hiraya flight pass. I was not able to monitor the response of the customer service on the chat box, but Roger Williams changed my flights with no hassle and even tried to call me on WhatsApp to confirm the change. I would recommend the service, quick and no hassle.
I had a problem booking over the…
I had a problem booking over the website but Roger Williams gave prompt effective service over the live chat and WhatsApp. Very pleased.
thanks roger williams!
thanks roger williams! he helped me solve my problem quick and excellent customer service
Quick service
Quick service. I had a problem and it quickly resolved when doing the online chat. It was painless
Do not waste your money!!
Do not waste your money!! Extremely disappointing. Despite issues with their partnership with Kenya airways, they will not refund my money neither will they provide tickets. Pure scam. Avoid
I have been unable to redeem my tickets…
I have been unable to redeem my tickets on Kenya Airways. Customer service is unresponsive. I am looking at legal options to get a refund. Highly disappointed.
excellent
excellent . Mr jeffery is help me alot to reschdule my flight
Very accommodating and helpful
Very accommodating and helpful. Was able to extend the use of my flight pass.
Cust care (roger.williams) was very helpful
Cust care (roger.williams) was very helpful and gave suggestions to cater to my booking needs with such a short notice of my flight plans. Was able to successfully purchase my tickets thanks to him.
Best if you get quick answers for my questions
Even though it took me a while to get connected I got a very good information for all my questions from representative called Victor. My advice is to focus on one customer and respond quickly to the question and move to the next one instead of making a client wait nearly 10 minutes for every questions to get answered. Thank you
Gurufare
Farera
Fareodaddy
Adam Vacations
Health Tech Academy
Travelomile
MakesyouFluent
RatePunk