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Shopping & Fashion

PayBright

Claimed

200 reviews

4.0200 reviews
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About PayBright

Data updated
Website
www.paybright.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Replies to negative
66% (29/44)
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About this business

PayBright is Canada’s leading installment payments platform, providing shoppers with buy now, pay later solutions at your favourite retailers online + in-store.

Written by the business, not verified by us.

Is PayBright legit?

PayBright (www.paybright.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 66% of negative reviews. Last updated 2026-08-12.

What people say

I had ordered the wrong phone on apple

I had ordered the wrong phone on apple, when I called the customer service eat pay bright, the guy on the phone was so rude, basically said my fault and still had to pay the loan and extra charges - the manager at the apple store spoke with him and also told him to help more- he said the call volume was high and to call back, not again will I use pay bright! and warned others, no help, no support- thank goodness for apple, they reversed things on their side.

Reply from PayBright2023-05-05

Hi there. We are always looking to improve the experience for our users. If there is anything specific we can look into, please contact us at [email protected]. -JS, Customer Care

Disappointed

I have purchased a few products through PayBright before and have had no issues. However when I tried to purchase a pair of shoes through Foot Locker for my daughter, the order would not process due to stock issues in her size. The order was never completed & was never confirmed to PayBright. Yet I have since had 2 payments for a non existent order deducted from my bank account. I contacted Footlocker who confirmed there was no order to cancel & then contacted PayBright. Paybright themselves confirmed through Footlocker that there was no order and yet here we are 3 wks later, my money has not been refunded and they continue to take payments from my bank knowing full well there was never an order placed with this merchant to begin with. I continue to get the run around when I contact their customer service. They keep telling me its been "escalated" to their technical team for investigation. WHY does this still need to be investigated further? The merchant has already confirmed there WAS NO ORDER. And fully knowing that, are STILL taking money from me? Make it make sense! If my money is not refunded to me soon, and payments continue to be debited from my bank, I will contact the Better Business Bureau. Reply: THERE WAS NO ORDER!! How can a merchant refund money PAYBRIGHT took??

Reply from PayBright2023-05-02

Apologies for any inconvenience. It's important to point out that we only handle the financial side of the purchase. The merchant is usually the expert on returns, cancellations, missing orders, and damaged or defective items within their policy. You're welcome to open a dispute online here: https://helpcenter.affirm.ca/s/article/dispute-a-purchase-ca?language=en_US

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