Prezzee is a leading global eGift card platform with operations in North America, United Kingdom, Australia and New Zealand.Prezzee is your one-stop-shop for buying, sending, storing, and redeeming eGift Cards from hundreds of top retailers instantly via email or SMS. With instant or scheduled delivery, you can buy and send retailer Gift Cards from Target, DoorDash, Macy's, Uber Eats, Adidas, Uber, DSW, Marshalls, Barnes & Noble, Ulta and many more. Prezzee also offers the Prezzee Smart eGift Card, a universal card that means your Giftee gets to choose how they spend it!
Written by the business, not verified by us.Prezzee US (prezzee.com) has a 4.8 out of 5 rating on OK.one, based on 155 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the incredibly helpful and professional staff members for resolving unexpected account and gift card issues quickly and efficiently. Consumers note that human agents are extremely knowledgeable, patient, and provide wonderful support during particularly stressful moments involving their digital accounts. Some reviewers were not happy with the automated chat system, noting that it was entirely unhelpful before finally reaching a human representative. Conversely, a small portion of people felt that they experienced significant delays or communication difficulties when trying to get timely responses through alternative channels.
Auto-generated from all reviews of this business. For reference only.Thank you for serving me it has been a real pleasure
Hello there, Thank you for your kind words about Prezzee! We’re thrilled you're pleased with our service. Your feedback motivates our team to continue doing our best. If you need assistance or have more to share, we're here to help. Thanks again for your support!
I called Prezzee today because I was having some issues logging in due to my own fault. I had the pleasure to speak with Zach who helped, this young man was super professional and took care of me effectively and efficiently. Thank you Zach!
Hi Elias, thank you for your wonderful feedback. We’re pleased to hear that Zach was able to resolve the issue promptly and smoothly. Your recognition of his professionalism and efficiency is truly appreciated, and we’ll be sure to share your kind words with him. Thank you for taking the time to share your experience with us.
Quick, efficient and professional. Solution to my problem was solved within minutes by the agent.
Hi Cecile Thanks for your positive feedback on Prezzee! We're glad you had a great experience. Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us. We truly appreciate your support.
Mohamed was very helpful, very patient and friendly on the phone. He resolved my issue with Preezee faster than on Chat or emails from support. I really appreciate his assistance. Thanks again Mohamed
Hi Flo, thank you for your wonderful feedback! We're thrilled to hear that Mohamed was helpful, patient and friendly in resolving your issue so efficiently. It's great to know that he was able to assist you faster than expected and we will be sure to pass on your kind words to him. We truly appreciate your support and look forward to serving you again soon! 🎁
Horrible!! Purchased a Bath and Body Works girt and the card number is invalid missing numbers! When can customer service no one is available to take my call and their stupid chat bot Joy is as dumb as a box of rocks!! Day 4 and still haven’t heard back in regards to the email I sent them! Guess I’ll contact the BBB about them.
Hi Michelle, Thank you for bringing the redemption issue with your gift card to our attention. We take your feedback seriously and are actively working to resolve these issues promptly. Our team is currently investigating the matter to prevent similar occurrences in the future. We responded to your existing inquiry (ticket number: 3667486) for further assistance. Thanks for helping us improve.
Absolutely HORRIBLE! Bought a Sheetz gift card 4 days ago and it will NOT work. Contacted chat at least 2 dozen times or more within the past 4 days and they keep telling me they are trying to figure out why my gift card will not work. They keep saying it was expedited to a team member and marked URGENT....crickets. No one responds and no one helps. It's a pass the buck kind of situation instead of solving the issue. Meanwhile I paid $100 for nothing. Never ever deal with them. ZERO STARS! I believe I was scammed from this company!
Hi there, We’re very sorry to hear about your experience and understand how frustrating it must be to have paid for a $100 gift card that you haven’t been able to use, especially after contacting us multiple times. We can also see that you already have an open Customer Care ticket with us. One of our Customer Care Senior Agents will reach out to you directly to personally review your case and work toward getting this resolved. We sincerely apologize for the inconvenience, We appreciate your patience while we work to make this right.
Joy was the best AI chatbot I've ever interacted with! My account phone number was updated in minutes. There was no miscommunication or irritation during the chat. I like this AI future, I'm 54 years old. 💯
Thank you, Karen, for your wonderful feedback! 😊 We're absolutely thrilled to hear that Joy provided you with such a smooth and efficient experience in updating your account phone number. It's truly inspiring to see our customers embracing the future of AI and we're so glad it made a positive impression on you. We will be sure to pass on your kind words to the team. We look forward to serving you again soon. Team Prezzee! 🎁
I wish that I could give this a negative number! They sold me a Lowe’s gift card that was supposed to have $500 on it so I could replace my busted hot water heater! It had absolutely nothing on it. I’ve called multiple times. Customer service is a freakin joke. They tried to blame it on Lowes(100% not Lowes fault) Better be VERY careful if you buy anything. I refuse to to give up! I will NOT BE TAKEN ADVANTAGE OF!
Thank you, Peggy, for your patience and we sincerely apologize for the inconvenience this has caused. We have located your inquiry under ticket #3653713 and one of our team members will be reaching out to you shortly to further assist. We truly hope to make this right for you. Team Prezzee! 🎁
Five stars is not enough for the wonderful person that Joy is. I'm an old soul and gets a little confused a lot. Her instructions were clear and precise but I was not finding what she wanted. Because of her patience and instructions, I had to go back through the process from the beginning and as I found my mistake I was glad that I was able to learn something new. 💫💫💫💫💫
Hi Angela, this truly made our day! Joy will be over the moon when she sees this. The fact that she took the time to guide you through the process with patience and clarity, and that you came out of it learning something new, is what great service is all about. Don't sell yourself short, though; you stuck with it and figured it out! That's something to be proud of. Thank you for such a beautiful and heartfelt review! 🎁
I purchased a Walmart gift card for my daughter to buy groceries and accidentally send it to the wrong email address. So I called preeze and spoke to Ziad.. without hesitation he was quick, efficient and was able to help me get the gift card sent to my daughter's correct email address. I am forever grateful for his help thank you again Ziad you literally made my day. Thank you preeze for training your team to help in Situations like this.
Hi Leslie, thank you so much for sharing this! Mistakes happen, and we're so glad Ziad was able to jump in and get that gift card to your daughter's correct email quickly and smoothly. He'll be absolutely thrilled to read this! And thank you for recognizing our team's training, it truly means a lot. We hope your daughter enjoys her Walmart gift card! 🎁
So graceful for her being so patient with me calm, helpful, very knowledgeable showed sympathy and empathy. Very caring and persistent to get the issue fix making me comfortable while she did a great job of fixing the issue. My card is now in my wallet. Thanks
Hi Patricia, Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that you had a positive experience and that our support made you feel comfortable throughout the process. Your kind words about the patience, empathy, knowledge, and dedication shown in resolving your issue mean a great deal to us. We're especially pleased to know that your card is now successfully in your wallet and that the issue was resolved to your satisfaction. Providing caring and effective support is what we strive for, and it's incredibly rewarding to know we were able to help. Thank you again for your feedback and for choosing us. We truly appreciate your support and look forward to assisting you whenever you need us in the future.
Thank you so much for your quick response and help. My grandson was at the store to buy his school shoes for his first day tomorrow
Hi LaTarsha, Thank you for your kind words! We’re so glad we could help in time. We hope your grandson has a wonderful first day at school and enjoys his new school shoes! 😊
Customer service was great! I was disconnected via chat with John, but he followed up via email immediately and was able to assist so quickly. Very impressed; thank you, John!!
Hi Makenzie, thank you for your fantastic feedback! We're thrilled to hear that John went above and beyond by following up via email after the chat disconnection to ensure your concern was resolved quickly. That kind of dedication and commitment to our customers is what we truly value, and we'll be sure to pass on your wonderful words to John. We look forward to serving you again soon! 🌟
Jerry did an amazing job assisting me today. Thank you so much for having people like Jerry aboard at Prezzee US❤️
Hi Shuntaneka, thank you for the wonderful words! Jerry is truly a star and we're so lucky to have him on the Prezzee US team. We'll make sure he sees this — it'll absolutely make his day! Thanks for taking the time to share your experience! ❤️🌟
Ma was very professional, informative with lots of patience. She made my experience today pleasant.
Hello there, Thank you so much for the compliment about Ma. We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
Customer service rep. John has resolved my issue within 2 minutes and I was happy to have gotten everything sorted out quickly and efficiently, thank you
Hi Guli, that’s wonderful to hear! John clearly knows his stuff, especially if he was able to sort everything out in just two minutes. We’ll be sure to pass along your kind words to him. We’re so glad everything was resolved quickly and that you’re happy with the outcome. Thank you for sharing! 😊
Fantastic customer service! I needed help resolving an issue with a gift card, and Jin was incredibly helpful. He responded straight away, explained everything clearly, and made sure the issue was completely sorted out. I really appreciated how easy and reassuring he made the whole process. Thank you, Jin!
Hi Amy, Thank you so much for your wonderful review! We're delighted to hear that you had a positive experience and that Jin was able to resolve your issue quickly and clearly. We'll be sure to pass your kind words along to Jin. Thank you for choosing Prezzee, and we look forward to assisting you again in the future!
My experience with the Afterpay associate/agent was truly rewarding. Max was professional, patient, and very helpful throughout the process of restoring my card. Max analyzed the issue, provided clear guidance, and successfully resolved my concern. I truly appreciated the excellence in service and the effort Max made to ensure my gift card was restored.
Hi Courtney, Thanks for your positive feedback on Prezzee and for the compliment about Max! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
The chat messaging isn't very helpful if your not getting your email for your gift card but a real live customer service representative they was able to assist me really fast by sending me a code to my phone and then sending me a link to retrieve my gift card which was awesome. The help was very fast and they was very knowledgeable.
Hi Tina, Thanks for your positive feedback on Prezzee! We're glad you had a great experience. Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us. We truly appreciate your support.
Great Experience. Super helpful very knowledgeable and was able to get me taken care of and problem fixed in record time no problem at all. Way to do a great job!!!! Thank you
Hi Brandy. Thanks for your positive feedback on Prezzee! We're glad you had a great experience. Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us. We truly appreciate your support.
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