Prezzee is a leading global eGift card platform with operations in North America, United Kingdom, Australia and New Zealand.Prezzee is your one-stop-shop for buying, sending, storing, and redeeming eGift Cards from hundreds of top retailers instantly via email or SMS. With instant or scheduled delivery, you can buy and send retailer Gift Cards from Target, DoorDash, Macy's, Uber Eats, Adidas, Uber, DSW, Marshalls, Barnes & Noble, Ulta and many more. Prezzee also offers the Prezzee Smart eGift Card, a universal card that means your Giftee gets to choose how they spend it!
Written by the business, not verified by us.Prezzee US (prezzee.com) has a 4.8 out of 5 rating on OK.one, based on 155 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the incredibly helpful and professional staff members for resolving unexpected account and gift card issues quickly and efficiently. Consumers note that human agents are extremely knowledgeable, patient, and provide wonderful support during particularly stressful moments involving their digital accounts. Some reviewers were not happy with the automated chat system, noting that it was entirely unhelpful before finally reaching a human representative. Conversely, a small portion of people felt that they experienced significant delays or communication difficulties when trying to get timely responses through alternative channels.
Auto-generated from all reviews of this business. For reference only.Lee Was very helpful in helping me switch emails to get my card!
Hi Tenia, Thank you so much for the compliment about Lee! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
I sent an email on yesterday because I didn't receive my $75 Walmart gift card that I purchased from Afterpay. I tried to go through the chatbot to explain what happened and have it resend my card. I provided all my info and it kept telling me it couldn't find me in the system something was wrong. I finally sent an email and Ethan responded. He was able to locate my account account with the same order number I'd given to the bot and was able to resend my gift card with no issue. His customer service was awesome. He got my card resent to me faster than I expected. Awesome experience!
Hi Watticia, Thank you so much for taking the time to share your experience with us. We're delighted to hear that Ethan was able to locate your account, resend your Walmart gift card promptly, and provide the support you needed. We understand how frustrating it can be when you're unable to access your gift card, so it's wonderful to know that Ethan was able to resolve the issue quickly and exceed your expectations. Thank you so much for the compliment about Ethan! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it truly boosts our team's morale. We will be sure to pass your kind words along to Ethan and the rest of the team. Thanks again for your support!
Tommy was very quick with resolving my issue. Thanks Tommy
Hi Robin, Thank you so much for the compliment about Tommy! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
Got to the bottom of the issue really quick I really appreciated that
Hi Shamary, thank you so much for your 5-star rating! We’re so pleased to hear the issue was resolved quickly, and we truly appreciate you taking the time to share your amazing feedback.
Hi Bobbi, Thank you so much for the compliment about Angel! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
Scammers! I was scammed $75
Hi Maria, Thank you for bringing this to our attention, and we're sorry to hear about your experience. We'd like the opportunity to look into this for you. If you've already contacted our Support Team, could you please share your support ticket number? Alternatively, if you're comfortable doing so, we've requested some information from you here on Trustpilot so we can locate your account and investigate further. If you'd prefer, you can also contact our Support Team directly, and we'll be happy to assist.
Marco was the only one who knew my problem and fixed it with no questions ask
Hi Elaine, thank you for your feedback! We’re so pleased to hear Marco understood the issue and was able to get it resolved for you quickly. We’ll be sure to share your kind words with him.
Rep Kero solved the problem quickly and I was pleased that he responded so fast with solving the problem he did and great job I appreciate you KERO Thank you
Hi Michael, thank you so much for your kind feedback! We are truly pleased to hear that Kero was able to resolve your concern quickly and provide such prompt support. We will be sure to share your appreciation with him. Thank you for your continued support, and we look forward to serving you again!
Very quick and accurate! I am pleased
Hi Jameel, thank you so much for your kind feedback! We are truly pleased to hear that our service was quick and accurate. Your kind words mean a lot to our team and inspire us to keep delivering the best possible experience. We look forward to serving you again!
Hi Edward, thank you so much for your wonderful feedback! We are delighted to hear that you found our service excellent and easy to use. We strive to make every Prezzee experience as seamless and enjoyable as possible. We look forward to serving you again!
Habiba showed excellent customer service. He was very helpful. I thank him so much
Hi Lisa, Thank you for your kind words and feedback! We're delighted to hear that Habiba provided excellent customer service and was able to assist you effectively. We will be sure to share your recognition with him, as we know he will appreciate hearing that his efforts made a positive impact on your experience. Thank you for choosing us, and we look forward to assisting you again in the future.
Omg Rey was awesome!! He was able to come in and help me get through my little Prezzee nightmare I had been having since last night. His coworker Sheryl Letigio, ended the chat without me having a resolution, maybe she did all she could. Rey went above and beyond and actually helped me get through the issue. Luckily I had another phone number to use as a verification contact code receiver and it took me to the web page that I needed to get to. He needs a raise🎊
Hi Ms. Chavis, Thank you so much for the compliment about Rey! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
Dianne is a gem! She was precise, professional and resolved my issue quickly. Thank you for everything you do Dianne!
Hi there, thank you for your lovely feedback! We’re so pleased to hear Dianne provided such precise, professional, and prompt support. We’ll be sure to share your kind words with her.
Thanks jay for all your help much appreciated
Hi Brian, Thank you for your kind words. We're delighted to hear that Jay was able to help and provide the support you needed. We'll be sure to pass your feedback on to Jay, who I'm sure will greatly appreciate your recognition. Providing excellent service is very important to us, and it's wonderful to know that your experience reflected that. Thank you for taking the time to share your feedback, and we hope to assist you again in the future.
I was purchasing gift cards and accidentally I ordered two of the same. The customer service person (Assma) originally had told me that they couldn't do nothing in their end, but she understood how desperate I was and she took it upon herself to put a request to cancel one of the cards with the company in question and a few days ago I got an email and credit for the money I had spent . I believe she went above and beyond her duties. She was very understanding, professional and incredibly helpful. Thank you so much!!!
Hi Efrain, Thank you so much for the compliment about Asmaa! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
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