Prezzee is a leading global eGift card platform with operations in North America, United Kingdom, Australia and New Zealand.Prezzee is your one-stop-shop for buying, sending, storing, and redeeming eGift Cards from hundreds of top retailers instantly via email or SMS. With instant or scheduled delivery, you can buy and send retailer Gift Cards from Target, DoorDash, Macy's, Uber Eats, Adidas, Uber, DSW, Marshalls, Barnes & Noble, Ulta and many more. Prezzee also offers the Prezzee Smart eGift Card, a universal card that means your Giftee gets to choose how they spend it!
Written by the business, not verified by us.Prezzee US (prezzee.com) has a 4.8 out of 5 rating on OK.one, based on 155 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the incredibly helpful and professional staff members for resolving unexpected account and gift card issues quickly and efficiently. Consumers note that human agents are extremely knowledgeable, patient, and provide wonderful support during particularly stressful moments involving their digital accounts. Some reviewers were not happy with the automated chat system, noting that it was entirely unhelpful before finally reaching a human representative. Conversely, a small portion of people felt that they experienced significant delays or communication difficulties when trying to get timely responses through alternative channels.
Auto-generated from all reviews of this business. For reference only.Hi Marina, thank you for leaving us an amazing 5-star rating. We’re delighted to hear you found the experience both seamless and efficient. Your feedback is greatly appreciated, and we’re pleased we could provide a service that was easy to use and quick to navigate.
I spoke to a customer representative 'Maria Torres' regarding my issue with not being able to log into my Prezzee mobile app, She asked the right question and knew exactly what the issue was therefore was able to help me resolve it quickly. Excellent customer service!!
Hi Rose, Thank you so much for the compliment about Maria! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
I had to call to get the gift card.But it was an easy process
Hi Rafael, thank you for your feedback! We're sorry you had to call to retrieve your gift card, but we're glad our team made the process easy for you. We're always looking for ways to improve, and your experience helps us do just that. Thanks for your patience and support!
Everything was completed successfully. The agent was very knowledgeable, efficient, and professional. They provided excellent customer service throughout the entire process.
Hi Shanta, Thanks for your positive feedback on Prezzee! We're glad you had a great experience. Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us. We truly appreciate your support.
3rd time purchasing gift card to buy things to fix up house or get a gift for someone. I get to divide the payment up while still being able to purchase what I need w gift card. Once paid off I purchase the next gift card to finish project or start new one.
Hi, Deb! Thank you for your continued support! We're so glad to hear that Prezzee has been a convenient way for you to purchase what you need for your home projects and gifts. We truly appreciate you choosing us for your third gift card purchase, and we look forward to being part of your future projects and gifting moments!
Jin Helped me find my missing gift card . She was very helpful and quick!
Hi, Wendy! Thank you for your wonderful feedback! We're so glad Jin was able to quickly help you locate your missing gift card. We'll be sure to pass along your kind words to her. We truly appreciate your support and thank you for choosing Prezzee!
The live agent Princess was very helpful and fixed my issue in a timely manner!
Hi. Robert! Thank you for your kind feedback! We're delighted to hear that Princess was able to assist you and resolve your issue quickly. We'll be sure to share your wonderful words with her. We truly appreciate your support and thank you for choosing Prezzee!
Absolutely wonderful experience with Aldione!! Super helpful! Thank you so much!
Hi Katie Thank you so much for the compliment about Aldione! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
The team of representatives are amazing, informative and willing to go the extra mile to provide confidence. Thank you
Hi Aundrea, Thanks for your positive feedback on Prezzee! We're glad you had a great experience. Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us. We truly appreciate your support.
No help no answer still don’t have a usable gift card
Hi Marine, we sincerely apologize for the frustration and inconvenience this has caused! This is certainly not the experience we want for our customers. We have been unable to locate your details, so we have requested more information via Trustpilot in order to locate your inquiry. Once we have your details, one of our team members will reach out to further assist you. Thank you for your patience! 🙏
Shout out to Ma/Charish for a great customer service. Fast response to my email, Kuddos to you Ma.
Hi Malou, Thank you so much for the compliment about Ma! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
Ethan quickly and expertly addressed my concerns and made the experience right and correct!
Hi, Dana! Thank you for your wonderful feedback! We're delighted to hear that Ethan was able to quickly address your concerns and make things right. We'll be sure to share your kind words with him. We truly appreciate your support and thank you for choosing Prezzee!
Hi Courtney, Thank you so much for the compliment about Sam! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
Issue sorted quickly. Thank you Joy
Hi Louise, thank you for leaving us an amazing 5-star rating. We’re pleased to hear your issue was sorted quickly and that Joy was able to assist. We truly appreciate your feedback and will be sure to share your kind words with her.
Jesse was a big help. I purchased 2 gift cards on the same day for Mother's Day gifts. He helped me found which one I was talking about. And help me resolve the issue. He was fast and helpful compared to the first time I called and texted.
Hi Carolyn, thank you for leaving us an amazing 5-star rating. We’re pleased to hear Jesse was able to promptly identify the correct gift card and assist in resolving the issue. We appreciate your feedback and will ensure your kind words are shared with Jesse.
Crystal was far more informative and helpful than A I. AI kept telling order couldn't be found. Crystal took the information I kept giving the AI and fixed the problem in less than 5 minutes.
Hi, Alicia! Thank you for taking the time to share your feedback! We're delighted to hear that Chrystal was able to quickly resolve your issue and provide the support you needed. We'll be sure to pass along your kind words to her. We also appreciate your feedback about your experience with our AI assistant, as it helps us identify opportunities to improve. Thank you for choosing Prezzee!
Hi Markus, Thank you so much for your wonderful review! 😊 We're delighted to hear that Jin was able to provide amazing support. We'll be sure to pass along your kind words—they'll truly appreciate the recognition. Thank you for choosing Prezzee! 💙
I was going back and forth with the AI bot for an hour and my problem wasn’t getting fixed at all. I actually thought my situation was going to go down as a loss of a $200 gift card but I decided to talk to one of their agents and it sent me to Rita and she fixed my problem in less than 20 minutes. I’m just thankful for her. Hopefully they get better bots or just start letting us speak to an actual human from the beginning because that would save lots of time and stress. Anyway Rita was extremely helpful and efficient.
Hi Lydia, Thank you so much for the compliment about Rita! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
Clairevyl, was very patient even through I was a little put out, and possibly overreacted to the situation. She remained clam and actually walked me trough the process to resolve my issue.
Hi Quay, Thank you so much for the compliment about Clairevyl! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
Zach made my experience easy and helpful . Thank you
Hi Drea, thank you for your wonderful feedback! We're thrilled to hear that Zach made your experience easy and helpful — we'll be sure to pass on your kind words to him. We look forward to serving you again soon! 🌟
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