Prezzee is a leading global eGift card platform with operations in North America, United Kingdom, Australia and New Zealand.Prezzee is your one-stop-shop for buying, sending, storing, and redeeming eGift Cards from hundreds of top retailers instantly via email or SMS. With instant or scheduled delivery, you can buy and send retailer Gift Cards from Target, DoorDash, Macy's, Uber Eats, Adidas, Uber, DSW, Marshalls, Barnes & Noble, Ulta and many more. Prezzee also offers the Prezzee Smart eGift Card, a universal card that means your Giftee gets to choose how they spend it!
Written by the business, not verified by us.Prezzee US (prezzee.com) has a 4.8 out of 5 rating on OK.one, based on 155 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the incredibly helpful and professional staff members for resolving unexpected account and gift card issues quickly and efficiently. Consumers note that human agents are extremely knowledgeable, patient, and provide wonderful support during particularly stressful moments involving their digital accounts. Some reviewers were not happy with the automated chat system, noting that it was entirely unhelpful before finally reaching a human representative. Conversely, a small portion of people felt that they experienced significant delays or communication difficulties when trying to get timely responses through alternative channels.
Auto-generated from all reviews of this business. For reference only.Rita did a great job , fast and efficient!
Hi Aniya, thank you for leaving us an amazing 5-star rating. We’re delighted to hear Rita provided fast and efficient support. We truly appreciate your feedback and will be sure to share your kind words with her.
Thank you to Princess for helping me resolve my issue and do what was right.
Hi Danielle, Thank you so much for the compliment about Princess! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
The problem was resolved quickly and the representative was very nice.
Thank you for your wonderful feedback. We’re pleased to hear your issue was resolved quickly and that the representative was very helpful. We appreciate your amazing 4-star rating. Team Prezzee!
My Prezee wallet had a glitch that prevented a gift card from showing in my wallet after adding. Mohamed was able to quickly locate it and emailed a pdf copy
Hi Brenda, Thank you so much for the compliment about Mohamed! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
Sam was great quick and very efficient!! Thank you!!!
Hi Turhea, thank you for the wonderful feedback! We're thrilled to hear that Sam provided you with such quick and efficient service — we'll be sure to pass on your kind words! We look forward to serving you again soon!
Even though it was AI, Joy was wonderful and helped me one hundred percent. Even waited several minutes for me to return to the chat! Highly recommend
Hi Tabitha, Thanks for your positive feedback on Prezzee! We're glad you had a great experience. Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us. We truly appreciate your support.
It was fast and efficient service. Thank you.
Hi there, thank you for your kind words! We're delighted to hear that you experienced fast and efficient service — that is always what we strive to deliver for our customers. We look forward to serving you again soon!
Once my agent AndyB was connected he swiftly took care of my problem. Thank you for giving me and probably many others your professional and friendly services.
Hi Brett. Thank you so much for your kind words! We're delighted to hear that Andy B was able to resolve your issue quickly and provide professional and friendly service. We'll be sure to pass your feedback along to Andy—they'll be thrilled to know they made a positive difference. Thanks for choosing Prezzee! 😊
I’ve been using Prezzee faithfully for about three years now, and I’ve truly enjoyed the service. It’s been reliable, convenient, and has made buying and sending gift cards incredibly easy. Even though I usually pay with Apple Pay or Afterpay, I continue to choose Prezzee because the experience has always been smooth. One thing I’d love to see is a loyalty or rewards program for long-time customers. It would be great if frequent users could earn points, discounts, cashback, or special perks for continuing to support the platform. I think it would be a great way to show appreciation for loyal customers. Overall, I’ve had a great experience with Prezzee, and I look forward to continuing to use your service for years to come. Thank you for providing such a dependable platform!
Hi Shawn, Thank you so much for taking the time to share such thoughtful feedback! Hearing that you’ve been a loyal Prezzee user for three years absolutely makes our day. We’re thrilled that the platform has consistently provided a smooth, reliable experience for you. Knowing that you choose us for ease and convenience means everything to our team. We also really appreciate your suggestion regarding a loyalty or rewards program. Earning points, cashback, or special perks for long-time, loyal customers like you is a fantastic idea. Feedback like this helps us continuously improve, and I’m passing your suggestion directly to our product team so they know what our most dedicated users are hoping to see. Thank you again for your wonderful support over the last three years. We look forward to making gift-giving easy for you for many more years to come! Warm regards.
Zach, was very helpful
Hi Mather, Thank you so much for the compliment about Zach! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
Great customer service. The associate Zach, was very understanding and helpful to resolve an account issue.
Hi Lessa, thank you for leaving us an amazing 5-star rating. We’re so pleased to hear Zach provided such understanding and helpful support in resolving your account issue. We truly appreciate your feedback and will be sure to pass your kind words on to him.
Arsenio did an awesome job with assisting me with redeeming my gift card!!
Hi Daryl, Thank you for your wonderful feedback! We're thrilled to hear that Arsenio provided such awesome assistance with redeeming your gift card. We'll be sure to share your kind words with him, recognition like this means a lot. We appreciate you taking the time to leave a review and are glad we could help make your experience a positive one!
Zach was able to take care of the issue with a gift card in a matter of minutes. I appreciate the great customer service.
Hi Tonia, Thank you so much for the compliment about Zach! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
Kim was amazing! My problem was solved immediately as we were connected. I couldn't be more happy with how fast and timely my issue was handled! Thanks again so much kim! :)
Hi Alexis, thank you for your wonderful feedback. We’re thrilled to hear Kim was able to resolve your issue straight away and provide such prompt support. We really appreciate your kind words and will be sure to share them with her.
Kim the agent was amazing in resolving the problem with the gift card and super fast
Hi there, thank you for leaving us an amazing 5-star rating. We’re so pleased to hear Kim was able to help with your gift card issue promptly and make the process a smooth one. Your continued support means a lot, and we’ll be sure your lovely feedback is passed on to her.
Absolutely great customer service, thank you
Hi April, Thank you so much for your kind words! We're delighted to hear that you had a great experience with our customer service team. Providing excellent support is always our goal, and it's wonderful to know we were able to assist you. Your feedback means a lot to us and will be shared with the team. Thank you for choosing Prezzee, and please don't hesitate to reach out if you ever need assistance in the future.
Habiba helped me so much!! He went above and beyond to resolve my issue and I am so grateful!!
Hi Yailin, thank you for leaving us an amazing 5-star rating. We’re delighted to hear Habiba went above and beyond to resolve your issue and provide such helpful support. We truly appreciate your kind words and will be sure to share them with Habiba.
The bot wasn’t super helpful, but it did get me to a human agent quickly and without me getting frustrated. The human agent, Princess, was fantastic. Understood the issue completely and resolved it in moments. It was exactly how a super experience should go. Fast and efficient.
Hi Amy, Thank you so much for the compliment about Princess! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
Mary was really kind and so helpful. I had an issue that was my fault but she guided me throught the issue step by step. Thank you Mary you’re the best!
Hi Aaron, thank you for your wonderful feedback and for leaving us an amazing 5-star rating. We’re so pleased to hear that Mary was kind, helpful, and able to guide you through the issue step by step. We’ll be sure to pass on your kind words to her — she’ll be delighted to hear them.
Hi Tenzing, thank you for your wonderful feedback. We’re glad to hear Jesse was helpful and easy to understand. We appreciate you taking the time to share your experience and leaving us an amazing 5-star rating. We hope to serve you again. Team Prezzee!
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