Prezzee is a leading global eGift card platform with operations in North America, United Kingdom, Australia and New Zealand.Prezzee is your one-stop-shop for buying, sending, storing, and redeeming eGift Cards from hundreds of top retailers instantly via email or SMS. With instant or scheduled delivery, you can buy and send retailer Gift Cards from Target, DoorDash, Macy's, Uber Eats, Adidas, Uber, DSW, Marshalls, Barnes & Noble, Ulta and many more. Prezzee also offers the Prezzee Smart eGift Card, a universal card that means your Giftee gets to choose how they spend it!
Written by the business, not verified by us.Prezzee US (prezzee.com) has a 4.8 out of 5 rating on OK.one, based on 155 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the incredibly helpful and professional staff members for resolving unexpected account and gift card issues quickly and efficiently. Consumers note that human agents are extremely knowledgeable, patient, and provide wonderful support during particularly stressful moments involving their digital accounts. Some reviewers were not happy with the automated chat system, noting that it was entirely unhelpful before finally reaching a human representative. Conversely, a small portion of people felt that they experienced significant delays or communication difficulties when trying to get timely responses through alternative channels.
Auto-generated from all reviews of this business. For reference only.I need more STARS!!! She was absolutely amazing!!! She immediately knew what my problem was and directed me and voila! I had both of my gift cards. It literally took less than a minute!!
Hi Glenda, Thanks for your positive feedback on Prezzee! We're glad you had a great experience. Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us. We truly appreciate your support.
The process was easy and Ms. Dianne was the biggest help! She was so nice and patient with me. Great customer service!
Hi, Akira! Thank you for your wonderful feedback! We're delighted to hear that Dianne made the process easy and provided such kind and patient support. We'll be sure to pass along your lovely words to her. We truly appreciate your support and thank you for choosing Prezzee!
I spoke with Sam about “swapping” my gift card to a different option, Sam was very patient with explained the process from beginning to end, we swapped the gift card exchanged all good, Sam is a great knowledgeable part of your staff Thanks again Erik
Hi Erik, Thank you so much for the compliment about Sam! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
Thank you Chrystal for helping me out ! I been trying for 1 weeks to get my gift card, Chrystal got it taken care of and sent to my email within a minute !
Hi, Iris! Thank you for your wonderful feedback! We're so glad Chrystal was able to quickly resolve the issue and get your gift card sent to you. After waiting a week, we can imagine how relieving it was to have everything sorted so quickly! We'll be sure to pass along your kind words to Chrystal. Thank you for choosing Prezzee!
Rita resolved my problem quickly ans without hassle
Hi James, Thank you for taking the time to share your experience! We're so pleased to hear that Rita was able to resolve your issue quickly and without any hassle. We'll be sure to pass along your kind feedback to Rita. Thank you for choosing Prezzee!
I bought my husband a Home Depot gift card through Afterpay (afterpay and prezzee work together through giftcards) well I didn't recall what email it was in so I went to my afterpay found the order number gave that to the agent who helped me shout out to Lee! He was able to resend the email no problem to finally use that giftcard! Great people over at prezzee!
Hi Regina, Thank you so much for the compliment about Lee! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
Princess Calara Was so helpful and nice and did help me resolve my problems.
Hi Alejandra, Thank you for your wonderful review! We're so glad to hear that Princess was able to help resolve your issue and provided such friendly service. We'll be sure to share your kind words with her. We truly appreciate your support! 😊
I was gifted an e gas card and I was trying to use it and the young ladies that were there were awesome walking me through the whole process they were very patient and polite awesome didn’t make me feel like an inconvenience..thank you unfortunately I’m very awful with names….👏🏼👏🏼👏🏼
Hi Rosio, Thanks for your positive feedback on Prezzee! We're glad you had a great experience. Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us. We truly appreciate your support.
Alfred was very patient and helpful this morning in helping to find my gift card! A++
Hi there, Thank you so much for the compliment about Alfred! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
I was able to locate two gift cards that I purchased for my Mom back in March. My Mom, not being computer/phone savvy, gave me the wrong email address; therefore, we could not find them. Thanks to the Customer Care @ Prezee, she handled everything via chat and was able to locate them both quickly. She was incredibly professional, kind, and patient. I can't thank her enough for all her time and effort. You're amazing!!
Hi Mary, Thank you for your thoughtful review! We're delighted to hear that our Customer Care team was able to quickly locate both gift cards and help resolve the issue. It's wonderful to know you felt supported with professionalism, kindness, and patience throughout the process. We'll be sure to share your kind words with the team. Thank you for choosing Prezzee! 😊
Very understanding n he explained what the problem was thank u
Hi Matanda, Thank you for your kind review! We're so pleased to hear that our team was understanding and took the time to clearly explain the issue. We truly appreciate your feedback and are always here if you need assistance again. 😊
Hi Felix, thank you for your kind words. We’re glad to hear you found the support helpful and had a positive experience. We really appreciate your feedback and thank you for leaving us an amazing 5-star rating.
I was unable to locate a recent gift card that I added to my wallet but luckily I was helped by Rita who was able to track down my card.
Hi Tiana, Thank you for your lovely review! We're so pleased to hear that Rita was able to help you locate your gift card and get everything sorted. We'll be sure to pass along your kind words to her. Thank you for choosing Prezzee! 😊
Marco is the BEST, I been trying to get this resolved for the longest. He step up, own it, I want to say we need more people like him. I mean that from my heart. Thank you Marco you’re the best.
Hi there, thank you so much for your heartfelt feedback. We’re thrilled to hear that Marco was able to step in and help get this resolved for you. We’ll be sure to pass along your kind words to him — recognition like this means a lot. We truly appreciate you taking the time to share your experience and thank you for leaving us an amazing 5-star rating.
Great !! Service thank you Max u made my day !!
Hi Roxana, thank you for your wonderful feedback! We’re so pleased to hear you received great service and that Max made your day. We’ll be sure to share your kind words with him. We appreciate your support and thank you for leaving us an amazing 5-star rating.
Very prompt on the delivery went exactly n fixed my problem! Thanks
Hi Trenecia, Thanks for your positive feedback on Prezzee! We're glad you had a great experience. Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us. We truly appreciate your support.
Service associate told me it could be used to buy an Amazon Gift Card if purchased in the US. They were WRONG and now I'm stuck with not being able to get a refund or finding somewhere else to use this. Service needs to be better trained on their product.
Hi Teresa, Thank you for reaching out Prezee. We're sorry to hear about your experience and the frustration this has caused. We have reviewed the details available to us but have been unable to locate any related support ticket or interaction where you were advised that the gift card could be swapped for an Amazon Gift Card. As Amazon gift cards are no longer available in the Prezzee US region, we would like to investigate this further. In the meantime, we will also reach out to you via email to provide further assistance. Your feedback helps us improve both our service and staff training to ensure customers receive accurate information.
Thank you so much! This was a very stressful situation, and I was worried that no one would be able to help. Jesse quickly resolved the issue by fixing the recipient’s email address, and everything was taken care of in no time. I truly appreciate the fast, professional service. Thanks again, Jesse!
Hi Nicole, Thank you so much for the compliment about Jesse! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team, and it boosts our team's morale. If you need any further assistance, let us know. Thanks again for your support!
I was able to send over all my information regarding the purchase of my gift card that didn't work but once this was sent over the issue was taken care of and I received a new gift card and was actually able to use it on line to purchase my movie tickets. Fandango website. Thank you for your quick response
Hi Tuscan, Thanks for your positive feedback on Prezzee! We're glad you had a great experience. Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us. We truly appreciate your support.
Jerry solve my urgent problem quickly! He was very professional and kind. Its rare to get customer service like his now a days! Im so grateful for all his help! I will be using this service again just off this interaction a lone! Please treat him as well as he treats yall customers.
Hi Ebony, Thank you so much for your incredible review! We're delighted to hear that Jerry was able to resolve your urgent issue quickly while providing such professional and kind support. It means a great deal to know that his assistance made such a positive impression and gave you the confidence to use Prezzee again. We'll be sure to share your wonderful feedback with Jerry and the team. Thank you for your support—we truly appreciate it! 😊
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