Preston Baker Estate Agents - we're all about making moving home easier, and getting you the result you want. We work relentlessly to get the best outcome. When you sell with us you will only deal with one person throughout the process, and will be kept fully informed. We can also help you find your onward move, including homes not on the market. If you are thinking about selling, get in touch for a free property valuation, or book a free valuation here: https://prestonbaker.co.uk/book-valuation?utm_source=trustpilot&utm_medium=trustpilot&utm_campaign
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Is Preston Baker legit?
Preston Baker (www.prestonbaker.co.uk) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 82% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 72% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being exceptionally professional, polite, and deeply supportive throughout the entire property selling and buying journey. Many individuals also warmly highlight the prompt communication, local market knowledge, and highly efficient professional guidance provided during property viewings and negotiations.
However, some customers also noted occasional operational challenges when transaction progress slowed down or when dealing with specific after-sales support teams. Reviewers frequently mentioned that keeping complex property chains moving smoothly sometimes required extra personal effort, clear persistence, and additional patience during stressful moving moments.
Auto-generated from all reviews of this business. For reference only.
Preston Baker Doncaster have just helped me sell my home
Jayne Tomlinson is so professional and knows the industry well. She is an excellent communicator and has supported from the beginning to the end and always made herself available
If at first you are concerned with paying upfront don’t be as the service I have received was worth every penny
The team have also been supportive with quotations and solicitors and both have been excellent
Buying and selling a home is stressful and feeling supported makes all the difference
If you would like an estate agent that goes above and beyond then look no further
Thank you and special thanks to Jayne
Reply from Preston Baker2025-07-03
What a lovely review! Thank you so much for taking the time to post, we're delighted you had a great experience.
Steph was super helpful in helping us buy our family home. Very responsive on messages at all times (which is great around juggling life, kids, work etc!) Steph was also helpful and honest when there were a few hurdles in the way with legal etc & liased with the sellers legal team on our behalf. The welcome to your new home gift and card was the icing on the cake. Thanks again Graham & Kirsty.
Reply from Preston Baker2025-07-03
Thank you Graham & Kirsty for such a lovely review, Steph is the queen of juggling!! Enjoy your new home!
My husband and I are immensely happy to recommend Preston Baker, who, with the assistance of Gemma Carter sold our property in March this year. We were resident in our home for over 40 years and had very little knowledge of the real estate market, but the help provided by Gemma made the whole experience easier. Being of a certain age we had difficulty in fulfilling the technical requirements of todays property market, but Gemma was at hand to guide us step by step. The stress of viewing was made easier by Gemma’s organisational skills. 5 viewings in one day alleviated the inconvenience of preparation and leaving the premises. Great service.
Thank you Preston Baker & Gemma Carter.
Reply from Preston Baker2025-07-03
Thank you for taking the time to post, the Preston Baker Launch strategy coupled with Gemma's superb experience and service looks to have been the perfect combination to suit your needs!
It is with immense pleasure that I write this glowing review for Claire from Preston Baker Real Estate. We recently encountered an issue that, frankly, caused us a significant amount of stress and uncertainty. However, thanks to Claire's exceptional professionalism and unwavering dedication, this issue was not only addressed but completely resolved.
What truly stood out was Claire's integrity in handling the situation. Her high quality of service shone through in every interaction. Most impressively, Claire resolved the issue quickly and efficiently, minimizing any further disruption or anxiety.
We are incredibly grateful for Claire's hard work and commitment. She is a true asset to leadership at Preston Baker Real Estate. Thank you, Claire, for your outstanding support!
Reply from Preston Baker2025-07-03
You are very welcome! Thank you for the kind words :-)
We bought our first home through Preston Baker, so figured we’d use them again when it was time to sell. From our first interaction with Gemma Carter we knew we were in good hands. Very supportive throughout the process and beyond. Would fully recommend.
Reply from Preston Baker2025-04-28
Thank you for such a cracking review! We love to hear that you are repeat customers and had a fantastic service.
Vanessa was excellent from start to finish - can’t recommend her highly enough. Extremely diligent from end to end and will be proactive to help the process run smoothly and efficiently.
Reply from Preston Baker2025-04-28
Vanessa is extremely thorough and a problem solver through and through! Thank you for your kind words and taking the time to drop us a review!!
My experience with Preston Baker has been incredibly frustrating and disappointing. In December 2024, I contracted with them to sell my property at 28 Rowan Close and paid upfront fees. However, by February 2025, it was clear they had failed to perform their side of the agreement. My property was not marketed effectively, characterized by a lack of online listings, incomplete photos, and zero viewings. I received no feedback or updates, and communication was severely lacking.
I made multiple formal requests for my property to be withdrawn and my fees refunded, beginning in January 2025. Despite their stated complaint procedure, Preston Baker failed to acknowledge my complaints within the promised three working days, and the 15-day resolution deadline passed without any meaningful response. It took repeated escalations and direct contact with their CEO, Tom Kirk, and the owners, James Baker and Ian Preston, to elicit any action.
While a refund was finally agreed upon, the process was unnecessarily drawn out and required persistent follow-up. As of today, March 29, 2025, I still have not reached resolution, nearly four months after my initial request. This entire experience demonstrated a profound lack of professionalism, abysmal communication, and a complete failure to deliver on their contractual obligations. I cannot recommend Preston Baker and strongly advise potential clients to consider alternative estate agents.
Reply from Preston Baker2025-04-28
I understand your frustrations and have now spoken to you and concluded this issue. Thank you for taking the time to speak with me and let me explain that there has been a change in management at Preston Baker which has impacted the service you have had, whilst this is not helpful I appreciate your understanding on the matter. I very much enjoyed our conversation and am pleased that we have resolved this situation. Wishing you all the best Troy! Claire Scott
Gemma Carter did a fabulous job helping me sell my house. She was always available to answer calls and keep me updated. Gemma has a calm but enthusiastic approach and made a typically stressful scenario much more manageable. Thank you Gemma
Reply from Preston Baker2025-04-28
What a great review, it's wonderful to hear that Gemma helped you sell your house and reduce the stress of moving! Thank you for taking the time to write a review!
A female director at York Office facilitated the transaction. Poor customer service and poor attitude. Letigimate requests questioned or declined.
Worst experience ever.
Reply from Preston Baker2025-04-28
I am so sorry to hear you have not been happy with your service, please reach out to me at [email protected] so I can investigate this issue and try to resolve the matter for you.
A big thank you to Gemma Carter at Preston Baker who has been a great support from start to finish. We purchased a property marketed by Preston Baker and Gemma was our point of contact. She was so friendly, helpful and knowledgeable we then went on to request Gemma’s support with our property sale. Completed this week, we are really grateful to her and her colleagues for their help in making this a smooth and swift transaction. Would fully recommend. Thank you!
Reply from Preston Baker2025-04-28
So pleased you had a wonderful experience! Congratulations on your move and thank you very much for taking the time to post such a lovely review!
Gemma Duxbury was fabulous .In the end for a variety of reasons we decided not to move.She marketed our property professionally and was always available and helpful.I shall have no hesitation in recommending her firm as and when opportunity presents itself
From our first meeting with Gemma Duxbury at our property, she demonstrated a thorough knowledge of the property market in our area and instilled in us her confidence in marketing the property. We received an offer within a very short time. She is extremely friendly and professional.
Kirsty was great with us throughout the entire process to make certain we got completed in a short space of time before Christmas. Going above and beyond, taking and making calls out of normal office hours to ensure we had the confidence we needed to ensure things were progressing as quickly as possible
We were first time buyers and Steph guided us through the whole process making it as stress free as possible. I would recommend to friends and colleagues.
They were professional and helpful. We tried using another estate agent first and were up for sale ages with not many viewings. Changed to Preston baker and got lots more viewings and are now in our beautiful new home. worth every penny
A big thank you to Lois Power of Preston Baker, for her professionalism and enthusiam when helping us to purchase our new home.
We were so impressed as she agreed to showcase the property at short notice (nothing was too much trouble and she kept smiling despite the weather and a really bad storm!
Lois always responded to our queries quickly and followed up immediately.
We would happily recommend her services.
We finally managed to find the time to write this review since moving home
Gemma Duxbury was our sale agent and Carol Gunn dealt with our purchase. We have to admit they are both incredible at their jobs
Carol with her years of experience in the sector assisted us through the process. It was not a great experience with solicitors down the chain. However Carol was available at all times to answer our queries and liaise with the rest of the chain. I am impressed with her patience despite our innumerable phone calls and emails.
Gemma is local to where we lived and I must say that her ability to sense the local market is brilliant. She delivered what she promised. She was super quick in getting the advert out and helped us secure a sale within a reasonably quick time frame. For matters beyond our control the process dragged out longer than it should but Gemma did her best to liaise with people along the chain to get things going
I have to say without them we wouldn’t be enjoying our new home.
Steph (Preston Baker) was a wonderful support when selling our house late 2024. Our house sold in the 3rd week of being on the market, and this was because of Steph’s attention to detail and tenacious approach! Her communication was fantastic, and we never felt in the dark about progress of the sale. I couldn’t recommend Preston Baker highly enough. Thank you!
Steph Pim was brilliant to work with, available outside of office hours, really great communication and got me my asking price! 🏡
Delighted with the service and highly recommended!
Thank you!! 🙏🏼
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