Sold my home and was happy with…
Sold my home and was happy with process. Professional team. Pete was great from the get go. From the deepest chamber of my heart THANK YOU
About Preston Baker
Data updated- Website
- www.prestonbaker.co.uk
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 34 reviews
- Replies to negative
- 72% (13/18)
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About this business
Preston Baker Estate Agents - we're all about making moving home easier, and getting you the result you want. We work relentlessly to get the best outcome. When you sell with us you will only deal with one person throughout the process, and will be kept fully informed. We can also help you find your onward move, including homes not on the market. If you are thinking about selling, get in touch for a free property valuation, or book a free valuation here: https://prestonbaker.co.uk/book-valuation?utm_source=trustpilot&utm_medium=trustpilot&utm_campaign
Written by the business, not verified by us.Is Preston Baker legit?
Preston Baker (www.prestonbaker.co.uk) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 82% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 72% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being exceptionally professional, polite, and deeply supportive throughout the entire property selling and buying journey. Many individuals also warmly highlight the prompt communication, local market knowledge, and highly efficient professional guidance provided during property viewings and negotiations. However, some customers also noted occasional operational challenges when transaction progress slowed down or when dealing with specific after-sales support teams. Reviewers frequently mentioned that keeping complex property chains moving smoothly sometimes required extra personal effort, clear persistence, and additional patience during stressful moving moments.
Auto-generated from all reviews of this business. For reference only.What people say
Great service from Gemma at PB!
Gemma Carter from Preston Baker did a fantastic job with our house sale. So much hard work and experience went in to it that we are so thankful for. From getting us sold in a matter of days to being right there on the case (daily) as we approached exchange to ensuring it all went according to plan, despite a few bumps along the way! We cannot recommend Gemma enough. Friendly, professional, responsive, knowledgable and approachable. Thank you so much Gemma.
Wonderful Agent Experience
We’ve both bought and, more recently, sold a house with Danielle Cooper. She’s an exemplary agent, really going the extra mile right down to chasing solicitors whilst on the beach! Our sale was of an unusual and niche property but Danielle made it feel like we were selling something that had much wider appeal. Our marketing was specifically tailored and she leveraged her connections to get us sold and sorted in no time. Thanks again to Preston Baker and Danielle, we won’t hesitate to recommend you.
A great experience thanks to Jess Fox at Preston Baker
My sale in Headingley completed this week. Preston Baker now have self employed associates who each cover their own area, and that clearly works. I can't say enough good things about Jess Fox who I believe covers Headingley, Horsforth, Kirkstall, Leeds City Centre etc along with her business partner Andy. Jess was clearly invested personally in selling my house, and put so much effort in from start to finish. At the outset she advised me how to make small changes to my house to make it more attractive to a wider audience. She proactively contacted potential buyers and conducted the viewings herself. Jess knows her area, knows her properties, knows her potential buyers and is great at matching them up. You're not just a name on a list. Who else would give a first time buyer who was new to Headingley a personal tour of the area after their viewing?! Once an offer was accepted, Jess was adept at managing all parties involved (buyer/seller & solicitors) and getting the sale completed. During Jess's holiday as my completion neared, her colleague Andy was able to step in seamlessly and keep the momentum up. All in all, Jess & Andy took the pain out of a stressful process with professionalism, humour & hard work.
Absolute joke gives me 2 dates for…
Absolute joke gives me 2 dates for moving and doesn't accept responsibility go through review procedure done by fellow colleague result nothing to answer to see what ombudsman says if I'm still alive when they come to decision
Reply from Preston Baker2024-08-21
Dear Mr Eccleston, We're sorry to hear how you feel about your experience with Preston Baker. Whilst we completely understand the stress this process must have caused, as we have discussed at length throughout our thorough investigation of your complaint, we as the sales and marketing agent, do not confirm moving dates, it is your solicitor that confirms this. Unfortunately we were unable to release keys to you on the day you arrived with your furniture, as you had not legally exchanged contracts and therefore were not the legal owner. We have provided all evidence to the ombudsman and will await their ruling on the matter. In the meantime we wish you happiness in your new home. Kind Regards Tom Kirk CEO
Such lovely people they can’t do enough…
Such lovely people they can’t do enough for you, pictures they take are outstanding and they always keep you up to date and explain things very clearly, estate agents fees are all about the same except with Preston baker you do get your money’s worth and more certainly no complaints from me
We hired Preston Baker to handle our…
We hired Preston Baker to handle our house sale as they have an outstanding reputation and we can say without a doubt that they certainly lived up to that reputation. One of the most difficult times in buying and selling a house is the final month when having to deal with solicitors, vendors and purchasers and Terri Burrows from Preston Baker, who was looking after us, definitely came through for us. Terri not only did what would be expected from an estate agent, but she even went the extra mile, and we can say without a doubt that our house sale and purchase would have taken much longer had it not been for Terri's efforts in the final week when some challenging situations and difficulties arose. We cannot recommend Preston Baker highly enough and if you want an estate agent that delivers more than what it promises then this is the estate agent for you. Rob & Margaret Doncaster
i highly recommend Gemma Carter
i highly recommend Gemma Carter . Throughout our purchase Gemma was patient and extremely helpful and greatly assisted the transaction
Reply from Preston Baker2024-07-10
Thanks so much for your review Simon; it is much appreciated. We are very happy to hear how pleased you are with the service provided to you by Gemma.
Gemma Carter of Preston Baker is the best estate agent in North Leeds
We have worked with many many estate agents over the years. Gemma Carter of Preston Baker is head and shoulders above any of them. She recently successfully negotiated a very complex deal that incorporated two leases to be negotiated as well as the sale and she achieved it all within the target date. If you want to achieve the best price for your property and have confidence in a professional engagement and getting a deal over the line you are in a very safe pair of hands with Gemma Carter.
Reply from Preston Baker2024-07-10
Thanks for your review, and it's great to hear how pleased with Gemma's service you are.
Highly recommended
We recently sold our house through Preston Baker, and we couldn’t be happier with their service. After a less-than-ideal experience with another estate agent in Leeds, we switched to Preston. Jess, our main contact, was brilliant from start to finish. She was incredibly responsive, keeping us updated after every viewing. Her dedication and hard work helped in getting our house sold. Highly recommended! 👏🏡”
Reply from Preston Baker2024-07-02
Thanks for your review Samuel. We really appreciate you taking the time to write it, and are delighted to hear how pleased you are with the service provided to you by Preston Baker and Jess.
A refreshingly good agent
Not used these to sell a property, but having looked for a property over the last few months I’ve dealt with more than a few estate agents 🙄 So, how refreshing to deal with Preston Baker, efficient, knowledgeable, professional and you could see the good rapport they built up with their client and nothing was too much trouble. Not all agents are the same!
Reply from Preston Baker2024-06-27
Thank you for your review Fiona, and we appreciate the lovely feedback.
Exceptional service
We had a fantastic experience with Preston and Baker from our initial inquiry through to the completion of our property sale. The team was both professional and friendly, making the entire process smooth and stress-free. A special thank you to Rachel Landsdell, who kept us fully informed at every step of the sales process. Rachel went above and beyond, offering unwavering support and invaluable advice. Her dedication and proactive approach were truly appreciated. We were particularly impressed with the fast communication, ensuring our queries and requests for updates were promptly addressed. Rachel's assistance in dealing with the solicitors to expedite the completion was invaluable. Overall, the team at Preston and Baker was lovely to work with. They were always happy, honest, and transparent with us, especially Rachel, who was our first and constant point of contact. After our positive experience, we wholeheartedly recommend Preston and Baker for all your property needs.
Reply from Preston Baker2024-06-06
Thanks Claire - what a lovely review. We are really happy to hear how pleased you are with the service provided to you by Preston Baker and Rachel. We really appreciate your comments.
Appreciation for Gemma Carter
We wanted to highlight our appreciation of fantastic service received from Gemma Carter on the purchase of our property. Gemma consistently went above and beyond her remit to support and progress the sale forward and connect all dots. Her communication, dedication and professionalism were superb and she was always quick to respond. Unfortunately our solicitors were dreadful, but Gemma supported with giving them a nudge and provided us with updates that we would likely never have got so we could action items and keep things moving. We do not think we would be happily settled in our new property now without her. Gemma is a big asset to Preston Baker. We cannot thank you enough!
Reply from Preston Baker2024-06-06
Thanks Lauren. We really appreciate you taking the time to leave us a review. We are delighted to hear how pleased you are with the service provided to you by Gemma.
Angela has been great and really…
Angela has been great and really supportive. When we were considering selling, Angela spent a great deal of time talking us through the process and what to expect. We are selling and buying with Angela and she has made the process so smooth and easy :)
Reply from Preston Baker2024-05-30
Thank you for your review Ishka. We really appreciate you taking the time to write it and are delighted to hear how pleased you are with the service provided to you by Angela.
Helpful, Knowledgeable, Tailored
Steph was great. Supportive and understanding as I consider whether to sell my home...something that is a very big decision to make. She provided me with the relevant information and I never felt under any pressure to make a decision. If I decide to sell I will definitely be back in touch with Steph. Thank you.
Reply from Preston Baker2024-05-23
Thanks for your review Sara. We really appreciate you taking the time to leave a review, and to hear how pleased you are with the service provided to you.
Highly Recommended - Thank You Angela & PB
In the midst of the rollercoaster of buying and selling houses, Angela at Preston Baker made the whole process worthwhile. Her professionalism, dedication, communication and support throughout the whole process was nothing short of exemplary and I’m so glad we chose to sell our house with Preston Baker. Initially we went with a different agent thinking did it really matter which agent we went with but we can honestly say the service previously experienced and on the other side of the chain were worlds apart from what we received from PB throughout that we cannot recommend Angela and PB highly enough to anyone embarking on a house moving journey. Yes the fees the matter when weighing up your options but the service you receive is invaluable so make sure you choose the right fit for you and your family - we certainly did. Thank you!
Reply from Preston Baker2024-05-20
Laura, Thanks so much for your review. We really appreciate you taking the time to write it. We are delighted to hear how pleased you are with the service provided to you by Angela.
Professional friendly service
Excellent service so far communication is superb , open and honest feedback and dialogue throughout once viewing has taken place .Julie is a true professional she is professional at all times, friendly courteous polite and caring.She understands our needs as a vendor and therefore I feel she is a credit to the estate agency industry .Big Thank you .
Reply from Preston Baker2024-05-09
Thanks for your review. We are so pleased to hear how happy you are with the service provided to you by Julie.
Amazing service
Can’t say enough about how well the sale of our house was managed by Gemma. What can be quite a stressful event was made easier knowing we had advice whenever we needed it (even on her days off). When our sale fell through, Gemma was straight back on with the marketing and arranging new viewings very quickly to keep the momentum going with our move. She helped push everything through at the end also, giving the solicitors a much needed nudge along. Thank you so much Gemma!
Reply from Preston Baker2024-05-08
Thank you for your review and for taking the time to write it. We are delighted to hear how pleased you are with the service provided to you by Gemma.
Couldn’t recommend Pete & Julie…
Couldn’t recommend Pete & Julie more!!!! Sold our house straight away and been great throughout the whole process! Would 100% be recommending to all friends and family and will use them again if we were to move again!
Reply from Preston Baker2024-04-30
Thanks for the lovely review Emily; we really appreciate it. Happy to hear how pleased you are with the service provided to you by Pete and Julie and that your house sold straight away!
Steph at Preston Baker
Steph at Preston Baker has provided excellent customer service. She has accommodated viewing times, discussed options and values my house. She offers a complete service.
Reply from Preston Baker2024-04-30
Thanks so much for your review Debra. We really appreciate you taking the time to leave it, and to hear how pleased you are with the service provided to you by Steph.
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