Great service
Great service, but the bicycle itself is lagging behind the current market, so not worth the purchase.
About Priority Bicycles
Data updated- Website
- www.prioritybicycles.com
- Category
- Sports
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 0% (0/5)
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Is Priority Bicycles legit?
Priority Bicycles (www.prioritybicycles.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-12.
What people say
Easy to put miles on
I have rode the bike enough to get comfortable riding. It is rattle box on imperfect roads. I like the smoothness in the shifting. The bike is light, so I don't get fatigued riding up hills. Overall, it's a great way to be outside.
Reply from Priority Bicycles2026-07-07
Thanks for the feedback! Appreciate the support and keep us posted if you ever need anything.
Great product
Great product! Received on time!
Reply from Priority Bicycles2026-07-07
Love to hear that! Have fun out there :)
overall I enjoy the bike, but bad brakes
overall I enjoy the bike however the brakes are garbage and both front and back needed to be taken to the shop to fix because calipers were all the way out and rubbing the rotors. also had a nick on the frame new in box
Excellent Quality
I bought a 3–speed beach cruiser for my wife. The bike arrived as scheduled back in January, and was easy to install. I added a front basket and a rear rack. The accessories fit perfectly. We finally got the bike to our beach house in late June. The bike rides quietly and it’s the best looking bike in town.
Reply from Priority Bicycles2026-07-07
Awesome to hear! Enjoy the sun with your new bikes and thanks for your support.
If You Deserve the Best - You Deserve Priority!
This is by far the best bicycle I’ve ever owned and the icing on that cake, is their customer support. The guidance I received in betting the right bike for the right needs, was incredible. The accessories I also got, are of very high quality and easy to use. Did I mention their customer support? Commuting by train to the office is a breeze, both coming and going. Running errands around town are a joy. I no longer own a car and Priority just underscored the reasons why. This will be the only brand for me and anyone else I speak to.
Reply from Priority Bicycles2026-07-07
Glad we could help out here! Thanks so much for your support. If you ever need anything else never hesitate to reach out.
It couldn't have been better!
I am a little biased because my amazing nephew, Jake, works at Priority. Jake helped me find the absolutely perfect bike for me. I also have to give a shout out to Joe at Xtracycle in Mill Valley, CA. I was able to test ride a bike there before making the final decision. That was a tremendous help because it was, after all, a big decision. Once the bike was ordered, Priority shipped it very quickly to Xtracycle, where they put it together, customized the fit, and even delivered it to my door! From start to finish, the experience was seamless and I am enjoying my Glide E bike every single day!
Reply from Priority Bicycles2026-07-07
Bias aside we're glad to hear that you're loving the bike! We're always here if you need us as well. Enjoy the rides ahead of you!
Fantastic customer service - selecting the right bike
I have updated my original review based on my experience with Priority after submitting a review of the Priority Glide e-bike. I gave it 3 stars because it works great in pedal assist and throttle modes, but it is not an e-bike built for manual mode use when I simply want to ride around town for exercise. I was surprised to receive a text and phone call from Priority Customer Service offering to help make it right by finding an e-bike that was a better fit for the way I ride. After a phone discussion with me, we landed on the Current Plus Enviolo e-bike since it offers the widest range of gears. I was able to return the Glide and pay an upgrade charge for the new bike. I have had the Current Plus for 2 wks, and love it in both manual and power modes. Priority went above and beyond to ensure customer satisfaction...they truly exceeding my expectations!
Great bike!
Great bike, great price, fast shipping and easy assembly!
Reply from Priority Bicycles2026-07-07
Love to hear it! Appreciate you so much.
The bikes look great
The bikes look great, the sales process were easy. They are loved by our guests!
Reply from Priority Bicycles2026-07-07
Love to hear it and glad your guests are enjoying the bike. Thanks for the support and enjoy the sun :)
I'd written a poor review and rating
I'd written a poor review and rating. Priority more than made me happy. This review supersedes the previous. All their bikes are belt drive and their top of the line bikes beat the competition in quality and pricing. Kudos to their customer service department.
Reply from Priority Bicycles2026-07-07
Hey Rick! Glad we could work that out for you and I appreciate your cooperation and understanding. We are always here to help if you ever need anything else. Enjoy the miles ahead of you!
You always get to talk to someone knowledgeable
Always good to chat with Priority Bicycles‘ customer service and technicians. Very knowledgeable easy to understand and they are able to explain things well! The YouTube tutorials are also well done!
Reply from Priority Bicycles2026-07-02
Much appreciated and we are always happy to help. Please never hesitate to reach out if you ever need anything else.
Quick response
Quick response. Was able to handle all requests quickly. Very professional at all times. Great company!
Reply from Priority Bicycles2026-07-07
We try our best and are always available if you need anything else. Keep up the good work out there and thanks for the support.
Great bike, Minor problems.
I bought my Priority 8 roughly 3 months ago, and since then, I've put 889 miles on it (according to strava). First, the bad. On my first ride, one of the pedals snapped in half. fortunately, I was only a couple of miles from a local bike shop, and they put new pedals on for a reasonable price. I suspect i was unlucky and received a pedal with a manufacturing defect. When i emailed support about it, they paid me back for the new pedals. I've broken a few spokes on the rear wheel. Fortunately, i like to keep some spare parts on hand, so before this happened I emailed priority support asking what size spokes to use, and they sent me the information. unfortunately, they sent me the wrong information, claiming i needed 278mm spokes, when in reality i needed 267mm spokes. Oh well, shit happens. And now for the big one. The shifting cable constantly bunched up around the rear hub. I would pull it back through the frame, but could barely go a mile before it would bunch up again. eventually it started rubbing against the teeth of the belt. I tried a bunch of things to fix this, including zip tieing the cable to the frame, taping it to the frame, and even tying it with shock cord. Eventually i placed a rubber tire repair patch on the cable, then wrapped a zip tie around the cable where it enters the frame by the handle bars. the rubber from the patch gave the zip tie enough friction for it to hold, and solved this problem. I did not contact support about this problem, and i probably should have. I bet they would have solved it faster then i did, and would have stopped the third, and final problem. The belt that came on the bike Snapped at roughly 700 miles, causing a minor crash. other then some road rash and some cosmetic damage, the only real problem was finding a new belt. Priority was sold out of the belts marked as compatible with the eight, so i ended up ordering from walmart.com. I suspect the belt gave out because it rubbed against the shifting cable for a few hundred miles. I think this was my fault, because i didn't really do as much to fix the problem as i should have. I never contacted priority support about this. sounds like a lot of bad, but i'm really, really happy with the bike. I find myself making excuses to ride it, and am putting WAY more miles on it then i put on my old bike. I love how quite it is, how smooth the ride is, and frankly how cool the belt drive looks. so in conclusion, as long as you stop the cable bunching problem, It's a great bike.
This is our 3rd bike and we still love…
This is our 3rd bike and we still love them!
Reply from Priority Bicycles2026-07-07
Thanks so much for the continued support! Love to hear it and enjoy the miles ahead.
Their products are amazing
Their products are amazing. They come ready for assembly and are easy. They are immiediatly responsive to parts, accessories and service approvals. We want to be an official service site
Reply from Priority Bicycles2026-07-02
Awesome to hear and appreciate the support here!
Priority Bicycles ROCKS! <3
I cannot recommend Priority Bicycles enough! Buying a bike online can sometimes feel like a gamble, but Priority’s customer service team completely shatters that stereotype. They don't just sell incredible, low-maintenance bikes—they back them up with world-class support that is genuinely hard to find these days.
Reply from Priority Bicycles2026-07-02
Love to hear it and glad you're loving the bike. Keep up the good work out there!
LOVE LOVE MY NEW BIKE
I was a little nervous when I first saw the thin tires and realized there were no foot brakes, since that's what I was used to. But this bike is truly magical! At 63, I'm more cautious about falling, especially after taking a fall on my old ten-speed. Let me tell you—this bike is incredibly sturdy and so easy to control that I feel completely safe riding it. At one point, I drifted off the bike path a bit, but I was able to steady myself and get right back on with ease. I was genuinely amazed by how stable the bike felt. Even with my 6-pound toy poodle riding in the front basket, the bike remains steady and easy to handle. I absolutely love it and couldn't be happier with my purchase!
Reply from Priority Bicycles2026-07-02
Glad you and your poodle are having a great time on your bike! Enjoy the adventures ahead of you and let us know if you ever need anything!
Great bike
Great bike Great support Worry free
Reply from Priority Bicycles2026-07-02
That's what we aim for! Glad you're loving it and enjoy the miles ahead.
Purchased a Current Plus, my Second Priority Bike
Purchased a Current Plus. This is my second Priority bike and they continue to exceed expectations. The carbon drive system is about as bulletproof as it gets and the overall build is top quality. I wanted a low maintenance e-bike and I don't think you could ask for anything more than what you get from this bike. Delivery was quick and support has been great. Do not hesitate if you're thinking about purchasing from Priority.
Reply from Priority Bicycles2026-07-02
Love to hear that and glad you're enjoying the bike. Keep us up to date should you need anything else.