New customer, great experience
I have already placed my second order.
Hi! I'm Randy, the guy who started PuffItUp over a decade ago. We want to be your favorite place to shop and learn about the Vaporizer industry. Great products and exceptional customer service is what we are all about. Say hi to us sometime, we love a good vaporizer conversation :)
Written by the business, not verified by us.PuffItUp! (www.puffitup.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 31% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-09-01.
I have already placed my second order.
Still have not received my order or received tracking information. Disappointing
Hi Kelli! I'll send you an email with your tracking info right now =) Alex
Smooth! Easy website to use, found product, ordered, it was shipped right away. Good prices. Package arrived in good shape. Will purchase from them again.
Shipping was quick ordering was an ease and I love my product The starry 3.0 is a powerful Yet efficient dryer herb vaporizer and oil vape
Never received my order. Not totally their fault mostly Usps, my package somehow has vanished at their facility. But after contacting them I think they should of offered to replace the order like most companies do. After looking at their reviews seems this happens frequently. Thankfully the item I bought wasn’t super expensive but I’m still without my item and my money spent.
Hey Megan! I am so sorry for the delays! USPS has really been struggling over the last month. I'm going to send you an email ASAP with some resolution options. Keep your eyes peeled =) Alex
Great service, shipping and selection on the site. Product arrived fast and well packed. Puffitup included some extra kit with the unit including their amazing sap swabs and some candy. There was a handwritten note from the tech who packed the order. I appreciated the personal touch. Only problem I had was with the recommended coils for the unit. I bought 2 of the coils recommended on the site and both burned up almost instantly. I tried the 2nd because I was sure the first was defective. These were obviously the wrong coils for the device. I contacted puffitup and they promptly responded and offered me a refund on the coils if I sent them back. I had already thrown them out so I ordered the proper coils from another vendor
Sometimes you run into companies that care and go the extra mile to show it. PuffItUp is one of those rare companies. After ordering from here and there for a while, I've come to return to PIU and always prefer them over the competition.
Orders seem to be token care of quickly!! Each time I'm happy!
Not very professional. They are just a chinese wholesale go between. I will just go to my local shop next tme. I wouldn't recommend this business.
This would be 5 stars if the battery lasted longer. I have to recharge it 3 to 4 times a day. Besides that it's a great price and the shipping was also great as its free over $10. If I had the money I would have gotten the terp pen XL. Maybe the battery would last longer. Live and learn.
Excellent price, responsive customer service, fast delivery
Love this shop, been my go to for years now. Customer service is always quick and polite. Also love the added snacks.
What an easy, excellent transaction and the pax 3 purchase was the best deal anywhere.
It's the best mod that I've ever used hands down!
Great prices, easy website, fast shipping! Thanks!
Got some good stuff for cheap, all perfect condition.
These guys/ and gals are amazing! Always on point with web site navigation to ease of sale checkout, customer service reply time, the quickness and accuracy of a shipment and all the personal touches that makes the product shine that much more. If you have not tried them you should! Thanks again!
Fast delivery, twizzlers, and exactly what i ordered, just wish they didn't sell out so my buddy could order one!
200 reviews matching