Terrible
Terrible - scam avoid them altogether. Sent me the wrong generation of ear pod. System won't let you interact effectively. Wanted refund. Then refund 30% for THEIR mistake. Chinese crap.
About RecellExchange
Data updated- Website
- www.recellexchange.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 69% (11/16)
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About this business
RecellExchange offers Genuine Apple AirPod Replacement Parts. Whether you've lost a left AirPod, right AirPod, or charging case, we have you covered. We also carry Samsung Galaxy Bud, Beats by Dre, and Google Pixel Bud replacement parts. All products come with a 90-Day Warranty, and are 100% authentic.
Written by the business, not verified by us.Is RecellExchange legit?
RecellExchange (www.recellexchange.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 85% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 69% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable pricing and exceptionally fast shipping, noting that replacement earbuds and cases arrive ahead of schedule and work just like new. Many people deeply appreciate being able to buy single replacement parts easily instead of spending extra money purchasing entirely new sets. However, some reviewers were not happy with their orders, mentioning that they occasionally received defective products that would not charge properly or failed to work. A few other people also felt that receiving the wrong items or experiencing technical issues created significant frustration when trying to get assistance.
Auto-generated from all reviews of this business. For reference only.What people say
Easy buying experience and great…
Easy buying experience and great product. Saved a lot by buying just one replacement. I bought the wrong one at first and the replacement process was simple.
Happy
Got a replacement beats fit pro ear bud after mine fell in a sewer. Arrived quickly and works perfectly so far. Very happy that I could replace it rather than purchasing a whole new set.
Authentic products and great customer…
Authentic products and great customer service… 🙏🏼✌️✌️✌️✌️✌️
I can't review something i never got
I can't review something i never got, it didn't got delivered to my house, i contacted costumer service to see if they can help me with the shipping company or something, all i got was a " please check the surroundings areas" and then i got ghosted
Oddomneath LyUnited States · 1 review · Experienced 2026-08-04 ·
The customer service is amazing
The customer service is amazing! Very responsive and polite, and helpful. Though, I didn't successfully acquire the products I need due to issues on my end, I would highly recommend this store! Very professional, you won't disappoint.
Got the wrong item at first
Got the wrong item at first. But recell made it right and got my replacement to me within a couple days. Very impressed. Earbuds are in fantastic shape and have great battery life. Will definitely do business with recell again!
They product was packaged and prepared…
They product was packaged and prepared to ship in less than hour. I got a notification that it had shipped the next morning and I received it in a couple days. It has worked great since I received, charged, and connected it to my phone.
Came earlier than expected and product…
Came earlier than expected and product was in great shape
Zero, horrifying customer no-service
They're ordering process was a nightmare and I'm unable to make any changes to the order. There was Zero customer service. If you order from these guys know that you're committed there's nothing you can do about it after you ordered you cannot cancel you cannot get a refund you can go through the motions of it but nothing will happen and nobody will communicate with you. Then the answer here that they did not receive the emails and I would send the screenshots to them right here if I could but just pilot doesn't allow that. Nevertheless stay far away from these people do not order from them
Reply from RecellExchange2026-08-01
Hi, We're sorry to hear about your experience. We reviewed our support inbox and were unable to locate any communication regarding this order. We also have an AI-powered support system that can automatically handle requests such as address updates, allowing many issues to be resolved quickly. Our team responds to customer requests within hours, so if we've somehow missed your message, we'd genuinely like the opportunity to make it right. Please email us at [email protected] with your order number, and we'll be happy to look into your order and assist you.
As promised
As promised, no surprises, would do business with them again.
The product is in great shape and the…
The product is in great shape and the service was quick and simple. I am very happy. Thank you 🙂
Super easy exchanges
Unfortunately, purchased the wrong case for my AirPods, but RecellExchange made it easy.
Just don't
Just don't. I ordered a set of Airpods in supposed excellent condition. One would die instantly. They instructed me to return the set and that they would send an entire new set. My package comes and it is just a case with no Airpods inside. They tell me, no worries, we'll just send the Airpods now. They do. Mic doesn't work. I let them know. They say, no worries, send just the pods back and we'll send you a new set of pods. They do, mic doesn't work again!! They tell me I can return everything, but here's the issue. The timeframe for returning the original order is up at this point, and because they sent the pods separately (in an order that says it costs zero dollars), returning them gives me zero dollars. They tell me, no worries, return the entire set and just include a note explaining and you'll get your refund. It's been 5 months. No refund. Every time you send a message you get a useless response from an AI bot. I am so fed up and want my money back, and it's nearly impossible to speak to anyone there. And even if you do, they make false promises they won't keep. TLDR: They sent me multiple faulty items and still have not refunded me despite claiming they will.
Reply from RecellExchange2026-08-01
Hi, We're truly sorry for the experience you had. After reviewing your case, we completely understand why you were frustrated, and we agree that this situation took far longer to resolve than it should have. Once our Operations Manager became involved, we immediately issued you a full refund and also offered you a complimentary replacement set as a gesture of goodwill. While we know that doesn't undo the inconvenience you experienced, we wanted to make sure you were made whole. We appreciate you bringing this to our attention because it helped us identify a breakdown in our process. Since then, we've continued improving both our customer support and warranty procedures to help prevent situations like this from happening again. If there's anything else we can do for you, please don't hesitate to reach out to us directly at [email protected]. We appreciate the opportunity to make things right.
Beats Charging Case
After losing my Beats Studio Buds charging case, I ordered a replacement on RecellExchange. It arrived ahead of schedule and has worked perfectly.
Happy client
Ordered online. Was here in less than a week. Worked perfect! Very happy….
TK - RJUnited States · 1 review · Experienced 2026-07-22 ·
I love my Beats Pro 1st edition
I love my Beats Pro 1st edition. I have my original and my spare. Unfortunately, the left is apparently a fave for me. I lost both left sides ear pieces. I was completely bummed. my husband bought the newest beats for my an orange pair. They are incredibly UNCOMFORTABLE!!! I cant keep it in my ear very long. Im trying to keep my original beats pro until something as good and comfortable comes along!!!
Pretty good company
Pretty good company. If you have an issue just contact there support team and they will get to you instantly.
No support with replacement part
I have posted a request twice looking for assistance with pairing a second replacement of a headphone. Since receiving the replacement I have not been able to pair. Now the good bud no longer works
Warranty terms miscommunication…
I purchased a 2nd generation left AirPod replacement last October and recently started experiencing rapid battery drain after 20 minutes. I reached out to their support team to see if it was still covered on warranty, and I was told it was. I submitted a warranty claim and mailed the faulty AirPod back. I then received an email from the Ops Manager, Armando, that my claim was denied due to rapid battery drain not being covered on the 1 year warranty. Apparently there was some confusion with the details of the warranty terms that was communicated to me, but Armando wanted to show that they appreciate my patronage and sent me a replacement free of charge. Great business!
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