Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations.Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.
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Is Residence Supply legit?
Residence Supply (www.residencesupply.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-27.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the products, mentioning that the items look stunning and beautifully elevate their living spaces during home renovation projects. People also find the customer support team extremely helpful, professional, and prompt when addressing specific questions or guiding custom orders smoothly.
However, some customers also noted long shipping delays and frustrating waiting times to receive their purchases without receiving clear tracking updates. A few reviewers were dissatisfied when items turned out to be backordered without any prior notice, leading to communication challenges and overall disappointment.
Auto-generated from all reviews of this business. For reference only.
I have always experienced great customer service from RS! However since joining the membership, not only is the member discount and expedited shipping a huge benefit but my experience with George and covering reps when he is unavailable have been exceptional. Most recently, I worked with him on an order that he processed while I was traveling and it shipped within a couple of days vs weeks. This is a testament to RS living up to the described benefits of being a member!
Reply from Residence Supply2026-06-04
Hi Mary,
Thank you so much for your continued support and for such a thoughtful review. It truly means a lot to us that you’ve consistently experienced great customer service with RS.
We’re especially glad to hear the membership benefits — from the discount to expedited shipping — are making a real difference for you. And your kind words about George (and the team supporting when he’s unavailable) will absolutely make their day. Helping you process an order smoothly while you were traveling and getting it shipped out quickly is exactly the level of service we aim to provide.
Thank you for trusting us and for being part of the RS membership community. We’re grateful to have you with us.
Sincerely,
Residence Supply
Found a way to make a poor situation into a good one.
While the first option to correct the concern we had was not what I was expecting/hoped for, the customer service rep worked with us to find a solution that worked for all parties. Overall the return process went smooth and we are happy with the overall experience.
Reply from Residence Supply2026-06-04
Hi Wesley,
Thank you so much for your honest and thoughtful feedback. We truly appreciate you sharing your experience.
We understand that the first proposed solution may not have been what you hoped for, and we’re grateful you gave us the opportunity to continue working together toward something that felt fair for everyone involved. It means a lot that you felt supported through the process.
We’re glad to hear the return ultimately went smoothly and that you’re happy with the overall experience. Thank you again for your patience and for choosing Residence Supply.
Sincerely,
Residence Supply
easy to retrofit our existing dimmer. and looks so clean, love it!
dimmer is very well made, quality is top notch
Reply from Residence Supply2026-06-05
Hi Grant,
Thank you so much for your kind words! We’re thrilled to hear the dimmer was easy to retrofit and that it gave your space that clean, elevated look — that’s exactly what we aim for.
It also means a lot to know you felt the quality right away. We put a great deal of care into the materials and construction, so hearing “top notch” truly makes our day.
Thank you again for choosing Residence Supply. We’re so glad you love it!
Sincerely,
Residence Supply
High quality brass fixture and looks great in my space
Reply from Residence Supply2026-06-05
Hi Izzy,
Thank you so much for your kind feedback! We’re so glad to hear you’re loving the high-quality brass fixture and that it looks great in your space.
There’s something special about brass — it really adds warmth and character — and we’re thrilled it’s working beautifully for you.
Thank you again for choosing Residence Supply. We truly appreciate your support.
Sincerely,
Residence Supply
Wonderful quality of product. Fair guidance on how to install.
Reply from Residence Supply2026-06-01
Hi there,
Thank you so much for your feedback — we truly appreciate it.
We’re really glad to hear you’re happy with the quality of the product. That means a lot to our team. We also appreciate your note about the installation guidance, and we’ll continue working to make that experience even better.
Thank you again for choosing Residence Supply.
Sincerely,
Residence Supply
Hi Arvin,
Thank you so much for your kind words! We’re truly glad to hear you had a great experience with our customer service.
Providing thoughtful and responsive support is something we care deeply about, so your feedback means a lot to our team.
Thank you again for choosing Residence Supply — we appreciate you.
Sincerely,
Residence Supply
Excellent service, shipping, and product. Could not be happier
Reply from Residence Supply2026-06-01
Hi Lisa,
Thank you so much for this amazing feedback! We’re absolutely thrilled to hear that you’re happy with the service, shipping, and the product — that’s exactly the experience we strive to deliver.
“Could not be happier” is the best thing we could read. Thank you for your support and for choosing Residence Supply!
Sincerely,
Residence Supply
very good technical advice and attentive customer service. and always with a live, informed agent. very pleased.
Reply from Residence Supply2026-06-01
Hi Jason,
Thank you so much for your thoughtful review. We’re really glad to hear that the technical advice was helpful and that you felt supported by attentive customer service throughout.
Having a live, informed agent available to guide you is something we take pride in, so it’s wonderful to know that made a difference in your experience.
We truly appreciate your kind words and are so pleased you’re happy.
Sincerely,
Residence Supply
didn’t think I’d be this excited about a door handle but here we are lol. Swapped out the basic builder-grade one in my room and it made the whole space feel custom. Super solid, heavy. Install took me like 10 mins. Residence Supply shipped fast too. 10/10 would replace every handle in my house with theirs.
Reply from Residence Supply2026-06-01
Hi there,
We absolutely love this review — and we get it! It’s amazing how something as simple as a door handle can completely transform a space. Swapping out builder-grade hardware for something solid and thoughtfully designed really does make it feel custom.
We’re so glad you felt the quality right away and that installation was quick and easy. And hearing “10/10 would replace every handle in my house” truly made our day.
Thank you so much for your support and for choosing Residence Supply!
Sincerely,
Residence Supply
The ability to customize voltage and dimming requirements was a big advantage. Otherwise, we would have been required to go somewhere else. We have not received the fixtures yet (we ordered 24), but we are expecting everything to be great.
Reply from Residence Supply2026-06-01
Hi Brent,
Thank you so much for your thoughtful review. We’re really glad the ability to customize the voltage and dimming specifications made a difference for your project — we know how important those details are, especially on larger orders like yours.
We’re excited for your 24 fixtures to arrive and truly appreciate the trust you’ve placed in us. If you need anything at all once they’re delivered — installation guidance, adjustments, or just a quick question — we’ll be right here.
Thank you again for choosing Residence Supply.
Sincerely,
Residence Supply
Beautiful hardware (specifically switches and covers) but difficult return process when we wanted to return a switch when a wrong color was sent. Will just use it. Overall excellent quality!
Reply from Residence Supply2026-06-01
Hi Geoffrey,
Thank you so much for your honest and thoughtful feedback. We’re really glad to hear you love the hardware — especially the switches and covers — and that the overall quality stood out to you.
We’re truly sorry to hear that the return process felt difficult when the wrong color was sent. That’s not the experience we want for our customers, and we appreciate you bringing it to our attention. We’ll be reviewing this internally to see how we can make things smoother moving forward.
Thank you again for your support and for choosing Residence Supply. It means a lot to us.
Sincerely,
Residence Supply
Every single switch in my house is from Residence Supply , which says everything. Beautiful architectural designs, cohesive finishes, and exactly the elevated minimalist look I wanted throughout my home. I’m extremely happy with them. If design matters to you as much as functionality, they are absolutely worth considering.
Reply from Residence Supply2026-06-01
Hi Annette,
This truly means so much to us. The fact that every single switch in your home is from Residence Supply really does say everything — and we don’t take that trust lightly.
We’re so glad the architectural designs and cohesive finishes delivered the elevated minimalist look you envisioned. Creating pieces that balance design and functionality is exactly what we aim for, so hearing that reflected in your home is incredibly rewarding.
Thank you for your thoughtful words and for making us part of your space. We’re honored to be included in something so personal.
Sincerely,
Residence Supply
Great quality and looks luxurious. Very happy with my purchase and will replace all my outlets.
Reply from Residence Supply2026-06-01
Hi Patricia,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the quality and that the pieces bring a luxurious feel to your space.
Knowing you’re planning to replace all your outlets is the ultimate compliment — we’re honored to be part of your upgrade. If you ever need guidance selecting finishes or matching styles, we’re always here to help.
Thank you again for choosing Residence Supply.
Sincerely,
Residence Supply
Update. 6/28/26 It’s actually gotten worse. We have now been told to hire an electrician to replace the driver, at our expense. So we did. Abd the replacement driver they sent us doesn’t FIT IN THE LIGHT! It’s been 8 months now. They refuse to simply return and replace the light, even though I’ve asked for the replacement to be a level down. So my rating is now even lower.
*******
5/13/26 I’m hopeful I can change my rating soon, but I am absolutely frustrated by the process. The light itself is beautiful. Whoever I’m corresponding with is attentive, and gives he a status update about 2x per week for the last 6+ months, both during the shipping, installation and problems.
HOWEVER, I have sent video proof that the light malfunctions and even got a response that they’d give me a 20% refund as well as send a new part. THEN within 12 hours both of those offers were rescinded and I was told there was no issue. I was shocked. I responded and reminded them I have rights as a customer and rescinding the offer was not acceptable. Then they responded by sending me directions AGAIN, about pairing the remote to fix the issue. They also noted for the first time, that this light was “not compatible with a wall switch” which is simply not a practice here in the US. Pretty much, if you lose the cheap remote or it stops working for any reason, the $700 light will then be obsolete because the wall switch will not allow the light to function as designed.
I then sent them ANOTHER video showing the issue as the light flickered on and off and changed from 3000 to 6000 on its own while the remote sat untouched. They responded and said they’d look into it AGAIN.
I’ve come up with many solutions, the easiest one being sending me a label to return the faulty light and send me the same light but without all the options I paid for that CAN work with a wall switch (and is actually cheaper than the one I purchased) but they continue to delay. I have over 50+ messages from this company so documenting the practices will not be hard. I’m giving them one more week and in the meantime, decided to try and share my experience here and hope they finally do the right thing.
Reply from Residence Supply2026-05-19
Hi there,
We sincerely apologize for the frustration and inconvenience this experience has caused. We completely understand how upsetting it must feel to go through months of communication while still trying to reach a final resolution, especially after already providing multiple videos and troubleshooting efforts on your end.
Our Production Team is still actively discussing your case and reviewing the best possible option to provide for your setup. The earlier compensation and replacement discussion was paused after the technical review team requested an additional evaluation, as they wanted to ensure the issue was not related to configuration or compatibility before moving forward with a permanent resolution. We understand how confusing and frustrating that change in direction must have felt, and we truly apologize for that experience.
We genuinely appreciate the time, patience, and detailed information you’ve continued to provide throughout this process. Please know that your case is still under active review, and our team is working toward the most appropriate solution for you.
Sincerely,
Residence Supply
Return Labels should be provided when exchanging items.
Reply from Residence Supply2026-05-18
Hi there,
Thank you for sharing your feedback. We completely understand the importance of having a smooth and fair exchange process for our customers. For cases where an item arrives damaged upon receipt or if there was an error with the order on our end, we do provide and cover the return shipping label to help make the resolution process as seamless as possible.
Our goal is always to review each case carefully and provide the most appropriate support based on the situation. We truly appreciate your understanding and the opportunity to assist.
Sincerely,
Residence Supply
BEWARE- DO NOT RISK BUYING FROM THIS COMPANY! I purchased a Dandelion chandelier from RS. It took over five weeks to arrive, but that’s not my problem with the company- the delay was explained at the time of purchase. My chandelier was beautiful after assembly; however, when preparing to install in my space, the security/safety cable fell out of its housing on the main globe of the chandelier. This prevented me from safely installing it. When I initially contacted Residence Supply on March 28, 2026 via email, it took three days for someone from RS to respond (March 31, 2026)- the response was apologetic in nature, and assurance was given explaining that my concern had been escalated to their production team with a request for a replacement chandelier. Excellent! They simply requested photos of the defective part, which I complied with on April 6, 2026- delayed due to my work travel schedule. I didn’t not receive a reply acknowledging receipt of the requested photos for two days prompting me to reach out again on April 8th. The same representative responded same day with an apology, stating the same exact language from the earlier apology email saying that my concern has once again been escalated to their production team. She proactively emailed me again on April 10th saying that she has reached out to the production team again looking for updates, but has no new information. On April 11th she emailed me back stating, “ I have heard back from our production team, and they mentioned that in order to resolve the issue, we will be sending 1 piece of safety rope as a replacement. Please find the replacement video attached for your reference.”- the video referenced in her email must have been shot on a 1990s cell phone because the quality was grainy making it difficult to see the tiny area the safety rope was attached to; also, in the video, it was not the exact same chandelier I had purchased. Additionally, the gentleman providing visual and vocal instructions was speaking a foreign language. I responded to this email expressing the concerns and let her know that I didn’t feel comfortable with this as a solution. I requested a replacement chandelier once again- a simple exchange request. I didn’t hear back for three days when I finally reached out again. I received a response a day later- April 15th saying she was urging the production team to move forward with a replacement. This emailing back and forth with this individual carried on from April 15th through present day May 12, 2026 with still no solution- 18 additional emails exchanged between me and the representative after this, all with assurances that they were working on the issue. They have been stringing me along with the same apology tone and claim that they are working with the production team to send a replacement. I have requested a refund, and nothing gets done. I have given them every chance to do the right thing to the point that I am now furious and writing this review to warn others to steer clear of this company! If you expect any level of service after the sale, you can forget about it, it’s not something that Residence Supply provides. Poor quality and unsafe products, no service after the sale, polite, but useless representatives. ZERO resolution to customer service issues. I have never been treated like this by a company. So disappointing, on every level. You can find similar style dandelion chandeliers from far and away better companies.
Reply from Residence Supply2026-05-13
Hi Sam,
We sincerely apologize for the experience and frustration this situation has caused. We understand how disappointing it must have been to receive a chandelier you were excited to install, only to encounter an issue with a critical component and then experience a prolonged resolution process afterward.
Upon checking, our team has already sent you a return label for the Dandelion Chandelier, and a replacement unit will be sent to you. We truly appreciate the time and patience you’ve given us while we worked through this with our Production Team, and we understand how important it is to have a safe and properly functioning fixture for your home.
Thank you for continuing to work with us through this process. We’re committed to getting this fully resolved for you and making sure you receive a chandelier that meets expectations.
Sincerely,
Residence Supply
Hi Margaux,
Thank you so much for your honest feedback — we truly appreciate it.
We’re glad to hear your overall experience was good. We also understand that longer wait times can be frustrating, and we genuinely appreciate your patience. Your feedback helps us continue improving both our processes and communication.
Thank you again for choosing Residence Supply and for taking the time to share your experience.
Sincerely,
Residence Supply
Initially, I had difficulty placing an order and Ruffa from customer service was most helpful. My order arrived about a week later and one part was wrong. Ruffa again expedited my receiving the correct parts. I took one star off because I wish delivery was faster and because the part of the order was I correct. Customer service is very responsive.
Reply from Residence Supply2026-05-08
Hi there,
Thank you so much for sharing your experience — we truly appreciate your honest feedback.
We’re sorry there were a few bumps along the way with placing the order and receiving an incorrect part, but we’re so glad Ruffa was able to step in and assist you quickly each time. We’ll definitely pass along your kind words to her — she’ll really appreciate it.
We also understand your note about delivery speed. While we’re happy the issue was resolved promptly, we know the overall experience matters just as much, and your feedback helps us continue improving.
Thank you again for your patience and for recognizing our team’s responsiveness. We truly value your support.
Sincerely,
Residence Supply
Hi Susan,
Thank you so much for your review! We’re glad to hear everything arrived just as you ordered.
If you ever need anything else or have questions down the line, we’re always here to help. We truly appreciate your support.
Sincerely,
Residence Supply
I had a broken part on my light switch and Residence supply replaced it right away. Thank you so much!
Reply from Residence Supply2026-05-01
Hi Priscilla,
Thank you so much for your kind message! We’re sorry you experienced a broken part, but we’re really glad we could get a replacement out to you right away.
Making sure you’re taken care of quickly is always our priority, so it means a lot to know you felt supported.
Thank you again for choosing Residence Supply — we truly appreciate you.
Sincerely,
Residence Supply
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