Residence Supply

Hi David, Thank you so much for your kind feedback! We’re delighted to hear that our team was able to answer your questions quickly and help you feel confident in your purchase. Even better, we’re thrilled to know that when the product arrived, it exceeded your expectations. There’s nothing better than seeing a product in person and loving it just as much as you hoped you would. Thank you again for choosing Residence Supply. We truly appreciate your support. Sincerely, Residence Supply

Hi James, Thank you for taking the time to share your experience. We’re glad to hear that, overall, you had a positive experience with us. We understand that the backordered items and the broken switch were not ideal, and we appreciate your patience throughout the process. While we’re happy our team was able to keep you informed along the way and ultimately resolve the replacement, we recognize there is always room for improvement. Thank you for your understanding and for working through those challenges with us. We truly appreciate your support and the opportunity to be part of your project. Sincerely, Residence Supply

Hi Marcia, Thank you so much for your kind words! We’re delighted to hear that you enjoyed working with us. Providing a great experience for our customers is always our goal, so feedback like this truly means a lot to our team. Thank you again for choosing Residence Supply. We appreciate your support and look forward to working with you again in the future. Sincerely, Residence Supply

Hi Katharine, Thank you for taking the time to share your feedback. We’re glad to hear that you had a positive experience with our customer service team and that they were able to assist you. We’re sorry to hear that the shipping experience did not meet your expectations. We understand how frustrating delays can be and sincerely apologize for the inconvenience. While we do our best to ensure orders are processed promptly, there are times when delays occur during transit that are outside of our control. We truly appreciate your patience and your honest feedback, as it helps us continue improving the overall customer experience. Sincerely, Residence Supply

Hi Alessandra, Wow — thank you so much for your kind words and continued support! Hearing that you’re such fans of both our products and our team truly means the world to us. We’re honored that you’ve chosen our switches for multiple projects and that they’ve continued to meet your expectations. And knowing that our customer service has been there whenever you needed assistance is exactly the kind of experience we strive to provide. Thank you again for your trust, loyalty, and support. We’re grateful to have customers like you and look forward to serving you for many years to come. Sincerely, Residence Supply

Hi Tonja, Wow — thank you for taking the time to share such an incredibly thoughtful review. We’re truly honored by your kind words and grateful that you chose Residence Supply during such a significant renovation journey. It’s wonderful to hear that our brass switches and custom multi-gang toggles have brought a sense of cohesion to your home and continue to receive compliments from guests, contractors, and vendors alike. Knowing our products have become a standout detail in your space means a great deal to us. We’re especially touched by your recognition of David and the support you received when the toggle switch issue occurred. Providing prompt, human-centered service is something we care deeply about, and we’re thrilled to hear that your concern was addressed quickly, efficiently, and with clear communication throughout the process. We’ll be sure to share your feedback with David and the rest of the team. Your comments about the importance of support when things don’t go as planned resonate strongly with us. While we always strive for perfection, what matters most is how we respond when challenges arise, and we’re grateful for the opportunity to make things right for you. Thank you again for your trust, recommendation, and support. Reviews like yours inspire our entire team and remind us why we do what we do. Sincerely, Residence Supply

Hi Ty, Thank you so much for your review! We’re delighted to hear that your order arrived quickly and that the installation process was easy and straightforward. We know how important a smooth experience is from delivery to installation, so it’s wonderful to hear everything went well. Thank you again for choosing Residence Supply. We truly appreciate your support. Sincerely, Residence Supply

Hi Kendall, Thank you so much for your continued support! It means a lot to us that this was your second order and that you continue to be happy with our products. We’re glad to hear your package arrived in good condition and that your previous experience with our customer service team was a positive one as well. Creating great products is important, but providing dependable support when our customers need it is just as important to us. Thank you again for choosing Residence Supply. We truly appreciate your trust and look forward to serving you again in the future. Sincerely, Residence Supply

Hi Matthew, We sincerely apologize for the frustration and inconvenience this experience has caused. We understand how disappointing it must be to receive incorrect components after carefully confirming the options before placing your order. We recognize that the extended timeline and the number of communications required to address this matter have been frustrating. Please know that your concern remains under active review, and our team is continuing to work with the appropriate departments to reach a resolution. We regret that your experience has not reflected the level of service we strive to provide and appreciate your patience as we continue to work through this matter. Sincerely, Residence Supply

Hi there, We sincerely apologize for the frustration and disappointment this has caused. We completely understand how concerning it is to be waiting for an order without receiving the updates you were expecting. We genuinely want to make this right for you. Could you please provide your order number so we can investigate the shipment and check whether there are any updates available from the courier? If the package is determined to be lost in transit, we will work on sending a replacement for you. We understand how important it is to receive clear information about your order, and we would appreciate the opportunity to look into this further and find the best resolution possible. Please let us know your order number so we can assist you right away. Sincerely, Residence Supply

Hi Bryan, We sincerely apologize for the inconvenience, confusion, and frustration this experience has caused. We understand how disappointing it is to receive conflicting information, especially when you're trying to plan a project and make informed decisions about your lighting setup. Our intention has never been to create unnecessary delays or confusion, and we regret that the information provided regarding the power supplies and lighting configuration did not meet your expectations. We understand why this would be frustrating, particularly when the components are intended for different rooms and applications. We are willing to make this right for you. If you are still interested in proceeding with the order, we would be happy to have one of our Sales Representatives reach out directly to discuss your project requirements and help determine the best setup for your space. Our goal is to ensure you receive a solution that works properly for your intended design and lighting needs. We truly appreciate the opportunity to address your concerns and hope we can help bring this matter to a positive resolution. Sincerely, Residence Supply

Hi Rick, Thank you so much for your continued support! It means a lot to us that you’ve placed several orders with Residence Supply and have had consistently positive experiences. We’re thrilled to hear that the quality has met your expectations and that delivery has been even faster than anticipated. Providing exceptional products and a seamless experience is what we strive for, so feedback like yours is incredibly rewarding. Thank you again for your trust in us. We look forward to being part of many more projects in the future. Sincerely, Residence Supply

Hi Regina, Thank you so much for your thoughtful feedback. We’re delighted to hear that you had a smooth and professional experience with our team and that you’re happy with the quality of the products. We’re especially glad our team was able to provide helpful and responsive support throughout the process. Delivering great service is something we care deeply about, so it means a lot to know it made a positive impact on your experience. Thank you again for choosing Residence Supply. We truly appreciate your support. Sincerely, Residence Supply

Hi Christy, Thank you so much for your kind feedback! We’re glad to hear you had a good experience with Residence Supply and that our team was able to answer all of your questions along the way. Choosing the right products is important, and we’re always happy to provide the information needed to help our customers feel confident in their decisions. We’re also thrilled that you enjoyed the products we offer. Thank you again for your support and for choosing Residence Supply. Sincerely, Residence Supply

Hi Claire, Thank you so much for your kind words! We’re thrilled to hear you’re enjoying your pieces and that you had a great experience with our customer service. We’re especially glad Jennifer was able to help with the discount code issue and ensure everything was taken care of for you. We’ll be sure to share your feedback with her — it will mean a lot. Knowing that you’d purchase from us again is the highest compliment we could receive. Thank you for your support, and we look forward to assisting you with your next project. Sincerely, Residence Supply

Hi Hailey, Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear that Faith made your experience with Residence Supply such a positive one. Custom orders often require extra attention and coordination, so we’re glad Faith was able to keep you informed every step of the way and help ensure everything stayed on track. We’ll be sure to pass along your kind words to her. It’s also fantastic to hear that you’re happy with the quality of the switches and outlets. Knowing that you would recommend them and continue using them for future design projects means the world to us. Thank you again for your trust and support. We look forward to working with you on many more projects to come. Sincerely, Residence Supply

Hi Micah, Thank you so much for your thoughtful feedback. We’re really glad to hear you find the light switches beautiful — that means a lot to us. We’re sorry the first one arrived faulty, but we’re happy we could get a replacement module out to you quickly and at no cost. Making things right is always important to us. We also appreciate your note about the dimmers and the low/high-end trim option. Feedback like this is incredibly valuable, and we’ll be sure to pass it along to our product team as we continue refining and improving our designs. Thank you again for choosing Residence Supply and for sharing your experience. Sincerely, Residence Supply

Hi Morgan, Thank you for taking the time to update your review and share your experience. First and foremost, we want to sincerely thank you for your patience throughout the process. We completely understand how frustrating the initial challenges were, and we truly appreciate the opportunity you gave us to address your concerns and make things right. While we regret the confusion and complications that occurred at the beginning, we’re grateful that our team was able to work with you toward a satisfactory resolution. It’s wonderful to hear that the lamp arrived quickly, in perfect condition, and with everything needed for use in Europe. Most importantly, we’re pleased that we were able to honor our commitments and deliver the experience you deserved. Your willingness to acknowledge the final outcome means a great deal to us. We believe that challenges can happen from time to time, but what matters most is how they are resolved, and we’re glad we were able to restore your confidence in us. Thank you again for your understanding, patience, and for giving us the opportunity to turn things around. We hope you enjoy your new lamp for many years to come. Sincerely, Residence Supply

Hi Jackie, Wow — this truly means so much to us. Thank you for taking the time to share such thoughtful feedback! We’re incredibly glad to hear that every question was answered quickly and helpfully. Providing above-and-beyond service is something we genuinely strive for, so it’s especially meaningful to know it stood out to you. Hearing that your electricians would only recommend Residence Supply moving forward is the highest compliment we could receive. That kind of professional confidence in our products speaks volumes, and we don’t take that lightly. Thank you again for your trust and support. We’re honored to be part of your projects. Sincerely, Residence Supply

Hi Chrissy, Thank you so much for your continued trust and support — this truly means a lot to us. We’re so glad your issue was resolved quickly and without unnecessary back and forth. That’s always our goal. And hearing that you feel confident we’ll step up when something isn’t as expected is incredibly meaningful. That’s exactly the kind of reassurance we want our customers to have. The fact that you’ve chosen RS multiple times because of the service says everything. We don’t take that loyalty lightly. Thank you again for your kind words and for being part of the RS community. Sincerely, Residence Supply