The rep Varshini U was helpful and…
The rep Varshini U was helpful and patient
About Rotimatic
Data updated- Website
- www.rotimatic.com
- Category
- Electronics & Technology
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 320 reviews
- Replies to negative
- 6% (14/228)
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About this business
Rotimatic is the world's first fully integrated solution that measures, mixes, kneads, flattens, cooks, puffs and delights. All in one! LOAD fresh Ingredients.
Written by the business, not verified by us.Is Rotimatic legit?
Rotimatic (www.rotimatic.com) has a 3.1 out of 5 rating on OK.one, based on 544 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 6% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Customers frequently complained about heavily delayed orders and excessively long waiting times before finally receiving their items or replacement parts. Consumers also noted poor product quality, stating that the machines broke down quickly and made loud noises while customer support consistently failed to respond. Some reviewers were happy with the customer service when they successfully managed to connect with the support team. A few consumers appreciated the patient troubleshooting provided by helpful agents during scheduled calls. Some people also mentioned that they liked using the machine despite its high cost and previous issues.
Auto-generated from all reviews of this business. For reference only.What people say
I ordered a kneeding cup because it is the main components required to Kneed to dough which is the first step to make roti.
I ordered a kneeding cup because it developed some cracks. I ordered it way in advance, but forget about receiving or dispatching the part, they have not even started to work on the part. It is a small plastic cup which they can make using a 3D printer, which is what they use all along for all other parts. They only respond back with a generic response saying we are yet to hear back from our team. Imagine being a product base company, saying we are yet to hear back from THE TEAM which is responsible for making parts. It is a horrible experience. That too when I paid for extra for extended warranty. And the audacity is that they dont even let you know about the delay from their end, they don't respond with updates, they don't care about their existing customers. Recently Amazon's CTO visited them and they were quick enough to make a video and send it to all their customers, but they are not decent and responsive enough to solve issues of their existing customers. Hell of slowness, non responsiveness, dont care attitude, issues with machine not starting, i mean i can go on and on and on. To be honest, I was happy with Rotimatic because I was getting fresh rotis, but this experience has been horrible and unacceptable. And the worst part is, there is no hearing of this. No one accepts responsibility and takes ownership to resolve it. There is no representative or forum where they can accelerate it. It is really extremely bad.
This is piece of JUNK it's a next level…
This is piece of JUNK it's a next level JUNK MACHINE and customer support is reckless and worst ever service they don't respond to emails or chat in app is even more pathetic take ages to reply. My rotimatic brand new stopped working after a month and I am still waiting for some one to reach out fix this piece of JUNK machine . Huge price I paid and pathetic . CRYING FOR HELP !!
It's a company of scammers
It's a company of scammers. If you want to burn your money, that's a better option than giving to these unprofessional, money hungry and con artists. Bought first Rotimatic in 2022 (refurbished machine). It worked for 16 odd months and as soon as warranty was over it crashed. Despite of multiple online troubleshooting for months, it was deemed defective. All money in drain and company advised to buy new machine. Bought brand new machine in 2024. It came defective. Company was asked to replace. Another machine send> worked for 8 months and it crashed again. Same fasade of troubleshooting and machine was deemed defective. After multiple complaints a replacement machine was sent in 2025. That too crashed in May 2025. Finally replacement was agreed. But it has been 8 months and no news of machine. 4 machines in 4 years. And we are waiting for 5th. Customer care deletes previous chats so as to avoid accountability. No one replies to requests or gives an update. Keep promoting Rotimatic Next and no concerns of existing customers. Planning to talk to solicitors now to put a legal case of online scamming. Save yourself. Don't bother giving your hard earned money. Not worth it. Seriously.
Avoid at even penny price
Pathetic company from the TOP (Founder and CEO) to the bottom. They always ignore emails, complaints, and even when it is reported directly. The price of the product is premium, but the service is the worst. It's all a marketing gimmick, and they hire influencers and artists. The users are burnt, and unfortunately, afraid to disclose real pain to save themselves from embarrassment.
Bad customer service and useless product
I ordered rotimatic and didnt receive any due to the rotimatic customer support not respond properly to UPS service center to release from the international cargo area, so I asked them to return my money since 3 months and no response from them but when I file to credit card claim then they contacted back to me ask to cancel so that they can refund. As I understand its again kind of cheating so I didnt cancel that but they updated same to credit card company and mentioned that they will return the money. Instead of return the money they sent a refurbished failed model and mention that if I didnt like they will provide return label and asked to use for a month. But I actually contacted them in 3 days to provide return label because of their customer response is too bad and it is refurbished or used one. They said they will send RL . But its now more than 15 days and mention that thier system has some issues with generating RL and no response after that. I am sending emails daily but no response , its too worst response and even the machine also too bad and not recommend to any one. They will never return and you will not get your money
Horrible customer service
Horrible customer service. I have ordered the Rotimatic Next almost 3 months ago. I have been patiently waiting for 2 months & then it has been delayed & now the tracking link does even work. They have no phone call support, I have been emailing the customer support to atleast send me a tracking link but still nothing after 3 weeks of delay. How can you provide such poor customer service for a product of $1500!!
Cancelled order within 15 mins of…
Cancelled order within 15 mins of placing it and still my refunds is pending been over 8 weeks. This company is a scam, avoid.
The machine broke down in just 3 days…
The machine broke down in just 3 days after purchase. I was waiting for machine for more than 3 months. It is very expensive. And when I started using it, the internal part broke down making it stop.
Great customer service and very prompt …
Great customer service and very prompt and patient while helping out resolving the issue. Overall very much satisfied with the service 😀
Asrar was very helpful
Asrar was very helpful, we resolved our issue quickly and answered all our queries.
Great customer service
Taruna helped and resolved my issue. We are now back to eating rotis! Thank you so much 😊
Do not buy a Rotimatic Next
Do not buy a Rotimatic Next. The company pushes forced, automatic background firmware updates over Wi-Fi without your consent, and their software is so poorly optimized that it completely bricked my expensive appliance.My machine is now stuck in an infinite, flashing boot loop on the starting screen. It has been unplugged for over a week to clear the cache, but the moment it is powered on, it flashes endlessly. Because this model is a seamless touch screen with no physical buttons and absolutely no exterior USB ports, there is no way for a consumer to manually reset or flash the corrupted operating system.The worst part is the non-existent customer support. I have reached out multiple times via email and their automated app chat, and I am being completely ignored. There is zero response from Rotimatic. They pushed a broken software update that broke my hardware, and they refuse to answer tickets or provide a fix.If you are considering buying this, beware: you are paying thousands of dollars for a machine that the company can destroy remotely at any time without taking accountability. Unbelievably poor customer service. I am now forced to file a dispute and chargeback with my bank to get my money back.
Varshini U provided great service
Varshini I was very patient and persistent and wanted to get my roti matic working and provided lot of guidance despite knowing we only had 30min she worked with me to try many different options. She even had identified a potential cause but we couldn't try it during the call as the machine was hot. She immediately sent me the instructions to try out and after I did the roti matic is working well again.
It's a scam product and company
I am in agreement with another user who found that the company pushed firmware updates over Wi-Fi without my consent, and their software is so poorly optimized that it completely bricked my expensive appliance. My machine is now completely inoperable - all sensors error out 100% time starting from temperature heating, cooling, oil/water content detection and dispensing ability. I have to unplug it from overheating and to actually cool. Customer service is beyond poor as is the app. This is a scam. We've been trying to get in touch with the customer service since early June. The company forces you to use the app to connect with customer service. I was assigned 'Tejasvi' who has not responded to my detailed notes June 10, 14, 16, 18. There is NO way to get assigned to anyone other than Tejasvi - or the assigned customer service person. So, I am in this solo chat channel from where I cannot exit. Emails have gone unanswered (address of which I had to sleuth to get). Having a USB port to reset it would've been such an easy self help. General make of product: Very poor for the price. Choice of materials (plastic) that touch food when internal temperatures are high for example. Cantilever plastic arm that holds a dough mixer that's forced on from top (incredible choice) makes sounds that promise it will break anytime. Customer service: Non-existent App make: Ask an 11 year old + Claude to renew it please. BTW, poor customer service has been an issue since right after they took my money. Getting updates, getting notified of when the product would deliver was painful.
Absolutely terrible experience with…
Absolutely terrible experience with Rotimatic. I placed my order in February and have still not received it. The worst part is that nobody can tell me where my order is or when I can expect delivery. There is virtually no customer service and no way to speak to someone who can provide a proper update. Last month, after months of waiting, I requested to cancel my order. Only then did someone reach out and assure me that my machine would be dispatched within 2 weeks. I decided to give them one last chance. That was over a month ago, and once again there has been complete silence. No updates, no replies, and my order still hasn't arrived. I've paid thousands of dollars upfront and received nothing but broken promises and poor communication. For a premium product at this price point, the level of service is shocking. If you're considering buying a Rotimatic, be aware that if something goes wrong, you may be left waiting for months with no answers and no support. This has been one of the most frustrating online purchasing experiences I've ever had.
Happy with customer service team
Asrar provided us good service. Thanks Team.
Don't waste your money
purchased a Rotimatic a few years ago, and unfortunately it never worked properly. After constant issues, the machine eventually stopped working completely. Hoping the newer model would be more reliable, I placed another order in March. At the time of purchase, the website indicated delivery within about a month. It has now been over four months, and the machine has not even been shipped. What is even more frustrating is the complete lack of customer support. I have sent numerous emails and made multiple phone calls, but there is no way to reach a real person. Every response is an automated email, and none of my concerns have been addressed. At this point, I have neither received the machine nor a refund. The lack of communication and accountability has been extremely disappointing. Based on my experience, I would strongly caution potential buyers before placing an order.
I received non working, non quality check product, missing parts.
I received non quality check , missing parts product , non working product after 5 months delay. No customer service, no one will respond you. Fake phone #, logistics team, US numbers. It is big big big fraud. Beware of such product, you will be in trouble and wasting your money.
Problem resolved
I received the service today and the issue was resolved. Varshini was very helpful and guided me to resolve it
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