Seeking Alpha is the world’s largest investing community. Powered by the wisdom and diversity of crowdsourcing, millions of investors connect to discover and share investing ideas, discuss breaking news, debate the merits of stocks, and make informed investment decisions. 17 million people use Seeking Alpha every month.
Written by the business, not verified by us.Seeking Alpha (www.seekingalpha.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 90% of negative reviews. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently mention that the support team is exceptionally helpful, professional, and quick to resolve various inquiries. People appreciate the prompt responses, knowledgeable staff, and clear guidance provided when handling account and portfolio questions. However, some customers also noted frustrating issues regarding subscription management and unhelpful interactions with representatives. A few consumers experienced unexpected difficulties stopping auto-billing, dealing with trials, or getting timely replies to follow-up emails. These individuals felt that support agents were unresponsive or unaccommodating when trying to resolve their specific billing concerns.
Auto-generated from all reviews of this business. For reference only.I had a number of issues and Seeking Alpha in particular Baphira from customer service took the time and effort in making sure all my issues are resolved. Many thanks to Baphira Vincent
Thank you so much for taking the time to leave us a review, Vincent! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Had a problem with the subscription for a service on SA. Garima responded quickly to every email and handled the issue very quickly and to my request/satisfaction. Great job.
Thank you so much for taking the time to leave us a review! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Still sends me numerous email after I have inscribed from all communication numerous times.
Thank you for bringing this to our attention, and we're sorry for the frustration caused. This is certainly not the experience we want for our users. Please reach out to our support team with the email address associated with your account so we can investigate and help ensure your communication preferences are updated correctly.
Customers service, analysis insights, but I don’t like to be pushed into joining in some program or group. Besides I focused on information accuracy and timing urgency, therefore I tried to assess the information effectiveness vs other providers.
Thank you for sharing your feedback, Llyod. We're pleased to hear that you value our customer service and analytical insights. We also appreciate your perspective regarding promotional offers and understand the importance of providing timely, accurate information that helps investors make informed decisions.
Saroj Kumar Das was very helpful and accommodating. Made the renewal very simple. And he followed up.... While basic, its a trait that has become more rare and it was appreciated.
Thank you so much for taking the time to leave us a review, Matt! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
I got charged twice by accident (I put my cards on two emails and forgot about that). I reached out to the billing team to sort this out. I know this happened because I was careless, but the billing team was very understanding and issued me a refund. Thank you!!
Thank you so much for taking the time to leave us a review! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Divyanash helped me solve a complex problem. He was patient and effective!
Thank you so much for taking the time to leave us a review, Leah! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Customer Service: Prompt response addressing the issue raised.
Thank you so much for taking the time to leave us a review, Kamalkant! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Issue is now resolved. Thanks. As a feed back, Please consider to update your system where you allow to remove card information if there is No Due or No planned payment under any commitment. This is for the security of both sides. Thanks.
Thank you for your review. We're glad to hear that the issue has been resolved. We also appreciate your feedback regarding payment method management. We'd like to inform you that users can delete their saved payment method on the website when there are no active subscriptions or upcoming payments associated with the account. Thank you for taking the time to share your thoughts and help us improve the user experience.
I enrolled for a subscription and paid $598.80. In a couple of days I changed my mind and requested a refund as I was well within my rights of changing my mind within 14days. The company refuses to issue me a refund and instead are offering me a credit to be used for other subscription. I sent several emails to subscription@seekingalpha stating Under the UK Consumer Contracts Regulations 2013, I am entitled to a 14-day cooling-off period for digital subscriptions, starting the day after the contract is made, in my case the contract was made on 1st of June. While Seeking Alpha's policy states that some products are non-refundable, statutory UK and EU consumer rights generally override these terms for purchases made within the 14-day cooling-off window. Absolutely shocking that they would treat customers like this and be greedy!
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration regarding the outcome of your refund request. We take concerns like yours seriously and appreciate you bringing this matter to our attention. Our team will review the details of your case and continue to work with you directly through the existing support correspondence to address your concerns.
Customer service was top notch following an error I made with an incorrect product choice- really responsive and helpful.
Thank you so much for taking the time to leave us a review! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Since joining their platform I've made 40% gains on my portfolio and this is within a few months of being an Alpha Picks subscriber. I just moved on to the PRO portfolio. Highly recommended!
Thank you so much for taking the time to leave us a review, Kanabar! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
I have been a member of Seeking Alpha for a few years. I do recommend their investment analysis, but today, I am reviewing their handling of a problem I had with a broken link on their site. I had personal contact with a named person, Garima, who efficiently and quickly dealt with the problem effectively. You only really know a service in their handling of problems, Seeking Alpha really came up to standard
Thank you so much for taking the time to leave us a review, Wendy! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Makes every effort to resolve customer problems. (Saroj - Customer services)
Thank you so much for taking the time to leave us a review! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
They provided detailed explanation to my problem and how to fix it easily. Great customer service.
Thank you so much for taking the time to leave us a review, Richard! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
My questions were answered clearly. I was shown the features I have available with Premium membership that I did don’t realize. It was nice actually having a one on one with a real person.
Thank you so much for taking the time to leave us a review, Howard! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
I have been using Alpha Picks for around two years now. One thing I've noticed is that many picks seem to jump 5–10% right at the 5:00pm (UK time) buy alert, but I often don't receive the pick details until around 5:05pm, meaning some of the initial gain is missed. That said, my overall returns have been far better than what I would likely have achieved on my own. Some picks have fallen by as much as 50%, but others have gone on to gain 500% or more, which more than makes up for the losers. I haven't yet experienced a major market pullback while using the service, so it will be interesting to see how the picks perform in a tougher environment. Overall, I would give Alpha Picks 4 stars. The main downside is the cost, and I don't like that tax is added at the final checkout stage rather than being included in the advertised price.
Thank you for sharing your experience and for being an Alpha Picks subscriber for the past two years. We're glad to hear the service has helped you achieve stronger returns overall. We also appreciate your feedback regarding the timing of buy alerts and the pricing display at checkout. We're always looking for ways to improve the user experience, and comments like yours help us identify areas where we can do better. Thank you again for your support and for taking the time to leave a thoughtful review.
I had an extremely frustrating experience. SA was treating my userid as if I didn’t have a premium account, when in fact I do. Sakshi understood my dilemma and provided proper step by step instructions to get SA to honor my subscription. No back and forth, just the real fix on the first response. Great customer service.
Thank you so much for taking the time to leave us a review! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Quick and adequate follow up on my question. Clear response
Thank you so much for taking the time to leave us a review, Fred! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
I presented a problem to Garima Singh concerning a referral from a friend to join Alpha Picks that created a new account with a @gmail.com email in addition to my current @msn.com account. This included Premium, Alpha Picks, and overlapping billing cycles between Apple and my new direct account with Seeking Alpha. Garima worked through several options to fix the problems with professional care that reflected well on her, and your company.
Thank you so much for taking the time to leave us a review, John! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
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