Seeking Alpha is the world’s largest investing community. Powered by the wisdom and diversity of crowdsourcing, millions of investors connect to discover and share investing ideas, discuss breaking news, debate the merits of stocks, and make informed investment decisions. 17 million people use Seeking Alpha every month.
Written by the business, not verified by us.Seeking Alpha (www.seekingalpha.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 90% of negative reviews. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently mention that the support team is exceptionally helpful, professional, and quick to resolve various inquiries. People appreciate the prompt responses, knowledgeable staff, and clear guidance provided when handling account and portfolio questions. However, some customers also noted frustrating issues regarding subscription management and unhelpful interactions with representatives. A few consumers experienced unexpected difficulties stopping auto-billing, dealing with trials, or getting timely replies to follow-up emails. These individuals felt that support agents were unresponsive or unaccommodating when trying to resolve their specific billing concerns.
Auto-generated from all reviews of this business. For reference only.Baphira was an excellent represenative. Though I still have the same issue 1 month later, Baphira's was professional and rapid with replies. 11/10 for service!
Thank you so much for taking the time to leave us a review, Tien! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
The response to my complaint was very quick but I received no follow-up on any action taken.
Thank you so much for taking the time to leave us a review! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you
I posted a complaint about SA renewal issue on 4/14/26. SA responded with instructions for a 2nd review which I followed and which they never responded. AVOID providing SA with your credit card information - they believe that because they have your credit card information, they are entitled to charge you.
Thanks for sharing your feedback. We’re sorry to hear about this experience and understand how frustrating billing concerns can be. We’d like the opportunity to take a second look at this and review your account details more closely. Please reach out to us at [email protected] mentioning your review, and our team will be happy to take a second look at your case.
Gerima solve a question I have had for months. BR for Brilliance
Thank you so much for taking the time to leave us a review, Jim! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you
I've been a satisfied premium user on Seeking Alpha for several years. Recently I discovered a problem with their online portfolio view and contacted them. I worked with Garima in customer service who was very knowledgeable and patient with me. After several iterations of emails, they committed to fixing the problem with "1 Yr Total Return". Within days the problem was fixed on their web site. This made me much more productive in getting accurate, up-to-date information on my portfolio and watchlists. My hats off to Seeking Alpha. Thank you
Thank you so much for taking the time to leave us a review, Alan! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you
I received a swift response to my query which was helpful. More importantly, I received a follow-up email checking if all was well.
Thank you so much for taking the time to leave us a review, Mark! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you
I really enjoy the articles on the companies I follow/own as well as the articles on the economy and market.
Thank you so much for taking the time to leave us a review, Cory! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you
Response to my concern was addressed promptly and was followed up on.
Thank you so much for taking the time to leave us a review, Robert! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you
Thank you so much for taking the time to leave us a review, Fabian! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you
Had a problem with getting my emails from a site I subscribed to. Seeking Alpha solved the problem quickly and followed up to make sure everything was working OK. Great customer service !
Thank you so much for taking the time to leave us a review, Tom! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you
Terrible refund policy. I was a paying subscriber since 2023, spending over $1,700 across multiple subscriptions. When I cancelled my Premium annual plan less than 2 months into a new billing cycle, Seeking Alpha refused any pro-rata refund for the remaining 10 months of unused service (~$270). Multiple emails to customer service were met with the same copy-paste response. Had to escalate to BBB. If you subscribe, be aware that once they charge your card for the annual plan, there is zero flexibility — even if you cancel almost immediately. Very disappointing for a company of this size.
Thanks for sharing your feedback. We’re sorry to hear about this experience and understand how frustrating billing concerns can be. We’d like the opportunity to take a second look at this and review your account details more closely. Please reach out to us at [email protected] mentioning your review, and our team will be happy to take a second look at your case.
I had a double billing issue because I forgot which email address I was using for the upgrade to premium. Once I realized I got charged twice, I immediately notified support through email and they were very helpful to rectify the problem. They ended up returning the error amount. Thank you Serioj.
Thank you so much for taking the time to leave us a review! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you
Thanks for sharing your feedback, Stephan. We’re sorry to hear about this experience and understand how frustrating billing concerns can be. We’d like the opportunity to take a second look at this and review your account details more closely.I have emailed support again NO Response!!!! Please reach out to us at supportatseekingalpha.com mentioning your review, and our team will be happy to take a second look at your case. Nonsense no support JUST AUTOBILLING: I was autodialed again 6 months after SeekAlpha assured me auto billing was stopped. [Hi Stephan, Thanks for your response. 😊 Don't worry, your Alpha Picks subscription has been canceled. You will no longer be charged for this service. That means the auto-renewal has stopped. You will continue to maintain access to the service until the end of the subscription period, Sept 18, 2026. Alright then, I’ll go ahead and close this ticket now. Please feel free to reach out to us anytime if you need help with anything, and we'll be happy to help you! If you’re satisfied with my support, please take a moment to rate this ticket a 7 via the survey sent to your email. That will make my day 😊 Thank you for your support and have a nice day! -- Best, Baphira Customer Success Representative | Seeking Alphaα Email: baphirak(at)seekingalpha.com]
One single Email was sufficient so solve my issue. Within hours, I got a response and my problem solved. Very impressive! Very different to my experience with Hertz Car Rental . . .
Thank you so much for taking the time to leave us a review! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you
I had a troubleshooting as my articles were not loading properly and could not read almost any article. I decided to sent and email and very quickly got an answer back from the front desk giving me a couple of options to try that solve immediately the problem In addition the team wrote me back to see if the issue was resolved and asked me if anything else was need to take advantage of the contact
Thank you so much for taking the time to leave us a review, Manuel! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you
Be extremely careful before using PayPal on Seeking Alpha. They hide the final price until after the transaction is already authorized for the subscription. During the checkout, the price shown was $299. However, the moment I clicked PayPal as the payment method, I was charged a total of $364.78 without even seeing a confirmation page with the total amount. You literally don’t see the final amount until the money has already left your account. I would not have authorized the payment had I been shown that page. When I immediately contacted their support to request a refund, they flat-out refused. Instead, they tried to push me into accepting the alternative of "internal credit" for future purchases of the same exact services at the same exact conditions. They are banking on the fact that PayPal's automated systems won't catch this billing trick. If you value transparency and your consumer rights, stay away from this service. They care more about trapping you in a subscription than anything else. Response to their message: Oh yeah I’m sure you will talk to “the team” about it. No they were not disclosed, otherwise you wouldn’t have had my money right now. Enjoy them because there won’t be any more.
Thank you for your detailed feedback, Manuel. We’re sorry to hear about your experience. We understand your concerns regarding pricing transparency and the checkout process. Please note that applicable taxes are disclosed during checkout. We’ve shared your feedback with our team as it’s important for us to improve.
I had a wrong email in my sign in.The representative patiently guided me to correcting this error.The service is great help in outlining company presentations,analytical insights and market trends.As a professional investor for many years it is a service which is very valuable.
Thank you so much for taking the time to leave us a review, William! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
the service for 3 years overwhelmed you daily which you learn to filter. I cancelled my service at the end of the year and without any written confirmation I can't prove to my credit card company ,so I still keep getting charged. I can't be the only customer cheated. Beware
Thanks for sharing your feedback, Randy. We’re sorry to hear about this experience and understand how frustrating billing concerns can be. We’d like the opportunity to take a second look at this and review your account details more closely. Please reach out to us at [email protected] mentioning your review, and our team will be happy to take a second look at your case.
I’ve made a mistake to renew my subscription by error. (I enjoyed my Premium subscription but I was not ready to renew). The support team and communication has been very supportive and helpful. Thank you
Thank you so much for taking the time to leave us a review, Marc! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
The customer service at Seeking Alpha is exceptional and immediate, it has been a great experience and I look forward to continuing with them. I just upgraded my service as a result of their service and content.
Thank you so much for taking the time to leave us a review, Jordan! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
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