Seeking Alpha is the world’s largest investing community. Powered by the wisdom and diversity of crowdsourcing, millions of investors connect to discover and share investing ideas, discuss breaking news, debate the merits of stocks, and make informed investment decisions. 17 million people use Seeking Alpha every month.
Written by the business, not verified by us.Seeking Alpha (www.seekingalpha.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 90% of negative reviews. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently mention that the support team is exceptionally helpful, professional, and quick to resolve various inquiries. People appreciate the prompt responses, knowledgeable staff, and clear guidance provided when handling account and portfolio questions. However, some customers also noted frustrating issues regarding subscription management and unhelpful interactions with representatives. A few consumers experienced unexpected difficulties stopping auto-billing, dealing with trials, or getting timely replies to follow-up emails. These individuals felt that support agents were unresponsive or unaccommodating when trying to resolve their specific billing concerns.
Auto-generated from all reviews of this business. For reference only.Alpha representative Sakshi was prompt, patient, and very much on point for my many questions and follow up questions. I would rate her and Alpha Picks at the top of my list! They are great to deal with!
Thank you so much for taking the time to leave us a review, Dennis! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
I read the reviews and had a question about the possibility of cancelling subsciption right after subscibing for a service. I got a fast and clear answer and instructions how to do it. Further more I had a question about the turnover of Alpha picks ( 2 picks a month) and how that works with portfolio management ( do I get 2 sells as well eacht month?). So far a good experience with commicating with them. Now I have to make my mind up is it worth my time reading all this information I have access to comparison to buy a lazy ETF.
Thank you so much for taking the time to leave us a review! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Very good experience - with saroj kumar - cusomer support. a whow experience - you will seldomly find 🙏🏻👍
Thank you so much for taking the time to leave us a review! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
I was told to get back in touch for a second review. After “review” they cancelled my subscription and refunded me via credits which can only be used on a subscription. So I’ve paid for no subscription and credits to get the same thing? What a useless outcome that leaves me with more admin and no subscription
Thank you so much for taking the time to leave us a review, Ken! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
I’m a new SA premium subscriber who joins the chorus of those who have sung the praises of Garima!
Thank you so much for taking the time to leave us a review! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Honest and constructive. This is a money grab company that will scam you. Steer away.
We’re sorry to hear you feel this way. We’d appreciate the opportunity to better understand your experience and assist further. Please reach out to us at [email protected] with more details, and our team will be happy to look into this for you.
Excellent customer service! Also so far I think Seeking Alpha is very superior in comparison to other stock research apps.
Thank you so much for taking the time to leave us a review, Franziska! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Seeking Alpha have been hiding behind fees for a long time.. Akerna Corp has changed that. They are now using automated billing audits. This means that big investors will not lose money because of costs that they did not know about. These extra costs were a problem during the Seeking Alpha era. Akerna Corp is doing things differently now. They want to make sure that investors with Akerna Corp do not have to worry about these hidden costs like they did during the Seeking Alpha era.
Garima Singh provided efficient and awesome resolution to my important client service need.
Thank you so much for taking the time to leave us a review, Adam! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
I tested SA Pro with a free trial and noticed after just a few days that I wasn’t using it, so I cancelled it in the browser. I did not receive any confirmation, I did not receive any reminder, and yet I was still charged $2,856. A very untrustworthy provider with poor service.
Thanks for sharing your feedback. We’re sorry to hear about this experience and understand how frustrating billing concerns can be. We’d like the opportunity to take a second look at this and review your account details more closely. Please reach out to us at [email protected] mentioning your review, and our team will be happy to take a second look at your case.
The issue I discussed with your rep was handled immediately and I was satisfied with it. However over the weekend every time I went to the website a pop-up appeared for a premium Alpha offer and I could not remove it. Hopefully it will be fixed.
Thank you for the feedback, and we’re glad your original issue was resolved quickly. We’re sorry to hear about the recurring pop-up experience over the weekend, and we’ll be sure to share this with the appropriate team for review and improvement.
Thank you so much for taking the time to leave us a review, Leena! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Thank you so much for taking the time to leave us a review, Luis! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
The reply was prompt and very efficient. Thanks
Thank you so much for taking the time to leave us a review, Henry! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
The customer service agent was very friendly and attentive.
Thank you so much for taking the time to leave us a review, Tyler! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Good luck trying to stop auto-billing subsciption. They will not stop, customer service will not respond. I was double billed and after assuring me I would no longer be auto billed ... they billed me again via Paypal. Paypal also cannot stop their auto-billing.
Thanks for sharing your feedback. We’re sorry to hear about this experience and understand how frustrating billing concerns can be. We’d like the opportunity to take a second look at this and review your account details more closely. Please reach out to us at [email protected] mentioning your review, and our team will be happy to take a second look at your case.
Saroj is very professional. She responded promptly and helped me resolve the issue quickly.
Thank you so much for taking the time to leave us a review, Eric! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Thank you so much for taking the time to leave us a review, Ricardo! We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
I signed up for a 1-week free trial just to read a single article. Life got busy and I forgot to cancel. Next thing I know, I see a ~$350 charge on my card statement. I reached out to their support and was told they sent a reminder email 4 days before billing. Sure, they did. But the subject line was "A heads up about your Premium membership..." — that's it. No mention of the dollar amount. No "You will be charged $329 in 4 days." Just a vague "heads up." That email was buried under a pile of promotional emails and looked no different from their regular marketing. I requested a refund explaining I had not used the service even once after the charge. Their response? "Our subscriptions are non-refundable per our Terms of Use." That's all. An honest company would send a clear pre-charge notice: "Your free trial ends in 4 days. You will be automatically charged $329.00 on April 21." Instead, they rely on vague language to catch people off guard and hide behind their terms when asked for a refund. Zero usage. Zero refund. Zero integrity.
Thanks for sharing your feedback. We’re sorry to hear about this experience and understand how frustrating billing concerns can be. We’d like the opportunity to take a second look at this and review your account details more closely. Please reach out to us at [email protected] mentioning your review, and our team will be happy to take a second look at your case.
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