Shopper Approved is one of the oldest and largest online rating and review services in the United States, though we serve clients world-wide.Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.*************************************************ATTENTION - PLEASE READ BELOW*************************************************If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here. - The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.That being said: - If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you. Or...- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.*************************************************
Written by the business, not verified by us.Shopper Approved (www.shopperapproved.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 57% of negative reviews. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for their prompt responses and effective assistance. People appreciate the seamless website integration and the helpful guidance provided throughout the entire onboarding process. Consumers note that the platform makes collecting ratings and managing feedback straightforward and efficient. Some reviewers were not happy with the platform's review submission process. A few users mentioned difficulties with links not working properly and experienced frustrating delays when trying to get support. Other customers felt that the service is heavily company-centric rather than public-centric, pointing out challenges when trying to share critical experiences.
Auto-generated from all reviews of this business. For reference only.Shopper Approved is a great platform. We like the fact that the reviews can be trusted by our customers because we are unable to modify or remove them. They also have great customer service and are willing to help us with anything we need on the tech side. We are currently migrating to a new website and they have been a big help with this process.
Colton did a great job and was incredibly helpful!
We've been working with Shopper Approved for several months now, and they consistently impress us with their prompt response and assistance. I highly recommend them and their team!
The service is decent, but the support response time is frustratingly slow. Really hoped for more.
Impossible to leave a review if you want to warn other customers about a terrible experience. I have serious doubts about the integrity of Shopper Approver. I purchased a product from a company that SCAMMED me with a FAKE PRODUCT - this company is Onlyskincare, onlyskincare. com, and they only have positive reviews in Shopper Approved, nowhere else! Unfortunately I did not check on Trustpilot or any other site where they are consistently rated 1 for being utter scammers. Shame on Onlyskincare and on ShopperApproved! Terrible nefarious thieves!
Hi Marcela, Thank you for taking the time to share your concerns. I'm genuinely sorry to hear that you had a negative experience with your purchase. If you received a counterfeit or misrepresented product, I completely understand why you'd want to warn other shoppers. I did want to clarify one important point about Shopper Approved. We absolutely allow negative reviews. In fact, our entire purpose is to give verified customers an opportunity to share their honest experiences—good or bad. Review invitations are sent by Shopper Approved after a verified purchase and delivery, not by the merchant, specifically to help prevent the review process from being manipulated. If you purchased from onlyskincare.com, you should receive an email from Shopper Approved with the subject "Delivery Response Requested." That email contains your review invitation. If you can't find it, you can also visit Shopper Approved and click "Write a Review" in the upper-right corner. As long as your purchase can be verified, we want to hear your experience. Our platform is intentionally different from open review sites. We require reviews to come from verified customers because we believe shoppers benefit most from feedback provided by people who actually purchased from the business. That process doesn't determine whether a review is positive or negative—it simply verifies that the reviewer is a real customer. If you truly had the experience you described, then you deserve the opportunity to share it. We don't edit or influence customer opinions; our role is to ensure verified customers have a trusted place to tell the truth about their experience. If you're having trouble locating your review invitation or submitting your review, please contact our team at [email protected]. We'll be happy to investigate and help make sure you're able to leave your feedback. Thank you again for bringing this to our attention. Sincerely, Scott Brandley CEO, Shopper Approved
We recently migrated our website to Shopify, and ShopperApproved handled all of our technical requirements flawlessly. They went above and beyond by updating our product landing pages and, most importantly, ensuring that our product ID mappings transferred perfectly to the new Shopify system. Their team was incredibly proactive, checking in constantly both before and after the migration. We are thrilled with their service and highly recommend them!
Bought a beautiful mountain bike at a very favourable price from Paul's Cycles.Communication was excellent and delivery was expedited at my request.
The Shopper Approved team helped us add trust badges to our website without hardly any work!
They’re super quick to respond, really helpful, and do a great job explaining everything with clear instructions and walkthroughs. I was able to make the necessary update to our account easily!
Sierra from Bowlersmart was super helpful and pleasant in the process of me ordering my first bowling ball. She was quick to respond and made sure that everything happened in a timely manner.
Their service is amazing and has made a significant, measurable increase in both my click through rate and conversion rate. Their phone support is excellent. If you are interested in collecting verified reviews and turning customer feedback into a business asset, this is the business you are looking for.
We’ve been with Shopper Approved for over 10 years, and they have been an outstanding partner throughout that time. Over the years, we’ve gathered more than 10,000 customer reviews with an average rating of 4.8 stars—an achievement that has played a meaningful role in our company’s growth and success. Our customers frequently tell us that these reviews are what gave them the confidence to choose us, which speaks volumes about the value of the platform. Shopper Approved has helped us build trust and credibility in a way that truly resonates with new customers. What sets them apart even further is their stellar customer service. Their team is always professional, responsive, and genuinely committed to helping us succeed. Whether it’s ongoing support or assistance with specific requests, they consistently deliver. We’ve also recently added their Q&A feature, and we’re excited about the additional benefits it brings—not only for customer engagement and conversion, but also for enhanced visibility in search and AI-driven results. It’s rare to find a company that combines a powerful platform with exceptional service year after year. We highly recommend Shopper Approved.
Wow! What an amazing review - thank you so much! One of the best compliments we can have is to get positive feedback like this after 10 years of service. Here's to the next 10 and the next 10,000 amazing reviews for Energetic Nutrition! Sincerely, Scott Brandley CEO, Shopper Approved
Shopper Approved is very attentive and seem to have the customer in mind. I am giving it a 5 but they really need to streamline the # of different contacts reaching out at the same time. It can get confusing on who is doing what.
Shopper Approved does what they say. They get you reviews. Clear communication, great team. Thank you!
Kheri, our technical account manager did a great job making sure our reviews showed on our Google Shopping Ads!
Great communication, a highly helpful team, and a knowledgeable staff dedicated to supporting your needs.
We've been with Shopper Approved for several years and have had great experiences with them. What has prompted my to write this review is recently we rebuilt our data feed and this required remapping of all of our products on Shopper Approved. I'm not a developer, but with the published articles in their knowledge base and great service from Khéri, we were able to re-align everything and not lose years of product reviews.
the team fixed issues and communicated very effectively!
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