Shopper Approved is one of the oldest and largest online rating and review services in the United States, though we serve clients world-wide.Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.*************************************************ATTENTION - PLEASE READ BELOW*************************************************If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here. - The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.That being said: - If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you. Or...- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.*************************************************
Written by the business, not verified by us.Shopper Approved (www.shopperapproved.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 57% of negative reviews. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for their prompt responses and effective assistance. People appreciate the seamless website integration and the helpful guidance provided throughout the entire onboarding process. Consumers note that the platform makes collecting ratings and managing feedback straightforward and efficient. Some reviewers were not happy with the platform's review submission process. A few users mentioned difficulties with links not working properly and experienced frustrating delays when trying to get support. Other customers felt that the service is heavily company-centric rather than public-centric, pointing out challenges when trying to share critical experiences.
Auto-generated from all reviews of this business. For reference only.I bought not one but two Mavado watches from this place Watchmaxx. One had a little problem with the clasp. I sent it back, they fixed it, returned it, and then they reimbursed me for shipping costs. All good now and what beautiful Movado Bold pieces they are.
Quick response to my customer service requests. Thank you for your assistance in setting up shopper approved on my website.
Kheri was great to speak with! Super knowledgable and solved all my questions.
Shopper Approved is a great reviews platform and the team is very customer-focused, friendly, and responsive. They truly hear our concerns and are quick to work with us on resolutions. The reviews platform has worked well for us and the customer feedback in invaluable.
had a wonderful experience working with Liv Ramos. The communication was prompt, professional, and helpful from start to finish. All questions and adjustments were handled quickly, and the team was very accommodating.
the website was easy and fast to use. they were very compliant with our requests.
Super quick and helpful. It's great knowing Khéri and the team are there if I need anything!
The ShopperApproved team is great, especially Colton who went above and beyond for us!
Shopper Approved is a great partner for gathering reviews for our company, they are easy to work with and very responsive.
Our Shopper Approved team listened to what we needed and took action to make it happen. Fantastic customer service!!
Shopper Approved has been a game-changer for Vermont Violins. The automated review system makes collecting authentic customer feedback effortless, and the verified trust seal gives new customers confidence when purchasing. Since using Shopper Approved, we've seen increased engagement and our reputation has grown significantly. It's an excellent platform for showcasing the quality of our instruments and service. Highly recommend!
Easy to work with, smart people, USA based support
Great service! Best website which is honest and does not play games or make you pay for your feedback! Actual orders unlike other sites...uhum!!!
Their whole team has been extremely helpful, from the initial sales process, to the onboarding, and now with ongoing operations and communication. There is an arms-length requirement that a third party review service needs to maintain with it's clients, but they are responsive and receptive when issues are resolved to the client's satisfaction, or when reasonable moderation is called for. We are already more than satisfied, but we haven't even fully utilized their full range of services!
The staff at Shopper Approved are extremely knowledgable and helpful. I am able to get a reply back to any questions almost immediately and they work with you every step of the way.
Shopper Approved has been top notch provider and supporter of our business. We have been with Shopper approved for well over a decade and they are hands down the leading service provider for our business. Their service is awesome. The price fair. The value exceeds all expectations. Thank you Shopper Approved!
Great platform for collecting reviews. As a business owner, the main reason we chose ShopperApproved is all reviews are verified. Customer engagement is far better than any other platforms. Great product!
Great company. they care about their consumers and have a very fair and useful review service with lots of additional features from video reviews, to regular reviews. Been a customer since they started.
very good review collection system and great tech support
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