Great Customer Service and Tools
Big fan of Shopper Approved and their systems. I also have had nothing but great and responsive customer service from Colton specifically who has been very helpful when needed. Much appreciated.
About Shopper Approved
Data updated- Website
- www.shopperapproved.com
- Category
- Media & Publishing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 57% (4/7)
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About this business
Shopper Approved is one of the oldest and largest online rating and review services in the United States, though we serve clients world-wide.Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.*************************************************ATTENTION - PLEASE READ BELOW*************************************************If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here. - The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.That being said: - If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you. Or...- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.*************************************************
Written by the business, not verified by us.Is Shopper Approved legit?
Shopper Approved (www.shopperapproved.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 57% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for their prompt responses and effective assistance. People appreciate the seamless website integration and the helpful guidance provided throughout the entire onboarding process. Consumers note that the platform makes collecting ratings and managing feedback straightforward and efficient. Some reviewers were not happy with the platform's review submission process. A few users mentioned difficulties with links not working properly and experienced frustrating delays when trying to get support. Other customers felt that the service is heavily company-centric rather than public-centric, pointing out challenges when trying to share critical experiences.
Auto-generated from all reviews of this business. For reference only.What people say
Questioning integrity and transparency of this company
I recently had a very negative experience with an online florist that uses Shoppers Approved for customer ratings. While this company has consistently low reviews on platforms such as Trustpilot, Yelp, and Google Reviews, its ratings on Shoppers Approved appear unusually high. I attempted to leave an honest review to warn other consumers, but Shoppers Approved made the process unnecessarily difficult. I was repeatedly asked to submit my information, only to be told later that I had never provided it—despite the fact that I have date- and time-stamped screenshots proving otherwise. Eventually, I received a separate email link to submit a review. When I clicked the link, I was directed to a page asking whether I wanted to update a “previous” review allegedly submitted by me. This is concerning, as I have never left a review on Shoppers Approved before. I was also unable to view this supposed existing review or see what rating had already been assigned. Although I was ultimately able to submit my feedback, the existence of a review attributed to me and the excessive obstacles required just to leave a review raise serious concerns about the integrity and transparency of the review process.
Strong Platform for Collecting Authentic Customer Feedback!
WeShipCars has had a great experience using ShopperApproved to collect and manage customer feedback. Their platform is easy to use, integrates smoothly into our workflow, and helps us showcase authentic reviews that build trust with our customers. The support team is responsive and knowledgeable, making the entire process seamless. We highly recommend ShopperApproved to any business serious about reputation management.
Great company
Khéri González
Khéri González, the account manager, was so patient and helpful. He did an amazing job assisting me with our website link. Thank you for your remarkable help. Bella, Sales manager
Long Time Customer
We've been a ShopperApproved customer for years, and when we had a technical glitch with one of our widgets, Khéri was quick to reply with a simple fix!
Excellent customer service
The customer service I've received from the Shopper Approved team is always top notch and handled quickly. Colton G. was especially helpful today with a minor issue of my own making.
KHERI WAS SO HELPFIL IM REMOVING A…
KHERI WAS SO HELPFIL IM REMOVING A BOGUS REVIEW. HE WAS KIND, KNEW HIS STUFF AND SUPER HELPFUL TO THIS TECH UNSAVVY PERSON!
We Trust Shopper Approved
We trust Shopper Approved to help us manage and publish the ratings and reviews for our online store. They are a great service and always working to improve to keep up with the latest trends in e-commerce. Shopper Approved's support is top notch they are highly responsive, friendly, and helpful in resolving any issues. We recently updated our website and needed help to make sure our product feeds were setup correctly to keep existing ratings and re-map our products. Khéri has been very attentive and thorough in helping to work through the whole process. Highly recommend!
Highly Recommend!
We vetted several companies before we selected Shopper Approved and they have delivered across the board in helping The House Designers acquire quality, verified reviews. Colton Gallegos, our customer rep, has been a huge support and always available to answer our questions. I highly recommend Shopper Approved!
Skilled in their craft
They know what they are talking about! Always have quick solutions to the problems.
We’ve workedRock-Solid Service Year After Year with Shopper Approved for…
We’ve worked with Shopper Approved for many years, and their platform has consistently performed flawlessly. Their customer service has always resolved our questions quickly and effectively. We’re very satisfied with their service and can confidently recommend them.
We've been using Shopper Approved for…
We've been using Shopper Approved for 4-5 years now. We love their service! Their support team is outstanding. We've always received great support and service from them. Highly recommend Shopper Approved for your company reviews.
Shopper Approved cares about its…
Shopper Approved cares about its customers. They listen to and understand any issues we might have.
Shopper Approved has an amazing team
Shopper Approved has an amazing team. We've used them for a few years now and anytime that we need assistance they are right there and quick to help us.
They handled everything for me and made…
They handled everything for me and made my life much easier. I have used Shopper Approved on 2 sites for many years. I have not found a better solution.
We use a number of different products…
We use a number of different products and they each carry their own benefit. Our customers like to see the verified reviews and google does too!
Tech support is always quick
Tech support is always quick, courteous and helpful!
The Best Review Platform
We've been in business for 20 years and used many review platforms. Shopper Approved has been our favorite and the one we have used the longest. What we like best about them is it is always a real customer writing the reviews. They do not give access to just anyone to write reviews, the customer has the option only after they buy from us. This eliminates a lot of spam which we are always fighting on other platforms. When we need help they always respond quickly.
Support is always on point
Shopper approved is an amazing product with an excellent support staff. I have been a loyal user for over 10 years and the benefits have always far outweighed the costs. Excellent product and leaders in the review space.
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