Everything went great and the customer…
Everything went great and the customer service was really good and fast.
Simig lighting (www.simiglighting.com) has a 3.8 out of 5 rating on OK.one, based on 162 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 28% give 1 star; The business has replied to 26% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the beautiful designs and solid craftsmanship of the lighting products, as well as fast delivery times. Many people highlight that the customer support team is extremely helpful, friendly, and quick to resolve any delivery issues. However, some customers also noted that certain items looked different from online photos or featured inferior materials. A few reviewers experienced long shipping delays, receiving damaged packages or facing challenges when trying to process returns. Some people reported that communication became difficult and unhelpful when they needed assistance after making their purchase.
Auto-generated from all reviews of this business. For reference only.Everything went great and the customer service was really good and fast.
Great experience! we ordered a lamp and requested a different fitting which they arranged for us, we are really happy about that. Customer service is also great they really think with you on the best solutions. Lastly the product is beautiful and exactly what we wanted! We'll be back for another order for sure!
The after-sales service has been great. I love the product (the Sunset lamp), and I would definitely recommend to my friends.
My Poulsen 3/4 knock off took 3 months to arrive and when it did, it was poorly painted, bent, and lacked proper mounting hardware. Furthermore, like many cheap Chinese lighting fixtures, it only fits a candelabra sized bulb, which is very limiting, especially for a large fixture.
A great company, a great and kind customer service and a real stunning lamp. I love it. I will buy other articles and I surely advise and support SIMIG, great . Many thanks
The company answered all questions and completed the order as described on the website
Fast delivery, and I'm happy with the product. Customer service responded quickly and was friendly towards my questions. They also showed concern when the post failed to deliver the first time.
I was always updated on the order and the service was impeccable
Please do not buy from this side. I made my order for 2 stick lamps nearly 1 wee. I did not receive an order confirmation. I have only my confirmation from PAYPAL.
Very responsive and affordable prices. After my order, they also extended the light cables for me.
manager Halsey was very helpfull. Always ready to answer all our questions concerning the order. The quality of the products on a high level also
Absolutely wonderful experience ordering from Simig Lighting! They answered my questions, delivered quickly with great and protective packaging. My lighting fixtures look fantastic! Super happy with my purchase and would definitely order again.
Fast delivery, kind CSS and very good product.
We love the new outdoor lamps we have in the garden up to the entrance. The lamps arrived in time without any problems. Can highly recommend Simig lighting.
My rep Halsey was really easy to work with and super helpful. My lamps I received are beautiful and exactly what I wanted. In fact I went and ordered additional ones after I saw how beautiful they were.
Review for Ping Lighting a subsidiary of Simig Lighting. No response on shipping update. Phone number on website does not lead to a legitimate company and you can't access your order through guest tracking. This company and its affiliates are garbage. Buyer beware!!!
I ordered lighting fixtures from this seller. After several days without shipment, I contacted them to ask about the delivery. Instead of providing clear updates, the seller kept delaying and gave inconsistent excuses. Eventually, I agreed to accept alternative lighting fixtures, but those were also never shipped. To make matters worse, I have now lost access to my account on their website. They threw me out, to put it simply. This seller has failed to deliver the products I paid for and has not fulfilled their obligations. I am therefore requesting a full refund through PayPal Buyer Protection.
I ordered the Eloise lighting collection via Alibaba and they were a pleasure to work with and everything looked identical and arrived in perfect condition!
I ordered 6 lamps with customized design and it turned out amazing! I am very happy with the result!
162 reviews matching