Great customer service
Great customer service. Nice lamps. Well packed for shipping.
About Simig lighting
Data updated- Website
- www.simiglighting.com
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 47 reviews
- Replies to negative
- 26% (12/47)
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Is Simig lighting legit?
Simig lighting (www.simiglighting.com) has a 3.8 out of 5 rating on OK.one, based on 162 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 28% give 1 star; The business has replied to 26% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently praise the beautiful designs and solid craftsmanship of the lighting products, as well as fast delivery times. Many people highlight that the customer support team is extremely helpful, friendly, and quick to resolve any delivery issues. However, some customers also noted that certain items looked different from online photos or featured inferior materials. A few reviewers experienced long shipping delays, receiving damaged packages or facing challenges when trying to process returns. Some people reported that communication became difficult and unhelpful when they needed assistance after making their purchase.
Auto-generated from all reviews of this business. For reference only.What people say
Beautiful lamps
Beautiful lamps. I bought two from the MACRI line. Metal and glass, no cheap plastic. Nice support from customer service team.
The worst
I ordered a couple of lamps from this store, and there is no doubt that is was the worst products I’ve ever payed for. The PH-lamp was frist of all very small and tiny, and also resembled an almost homemade plastic product. At least a product as cheap and tacky, that I have not been suprised if I found it in a Happy Meal at McDonalds.
Reply from Simig lighting2024-09-04
Hello. We received your comment. 1. Did you place the order in July 2022? And leave a feedback here half a year after being delivered? You ordered 2 lights, both were small size versions. If you need it to be bigger, you can order the large size one. It shows the size on the product page. Customers can buy according to their needs. 2. The 2 lights you ordered are indeed made of metal. Our products are low-priced and cost-effective. 3. If the customer does not like the product after receiving, we support return and refund. We checked, but did not find your email. Have a nice day.
Perfect lamp and shiping fast
Perfect lamp, great quality, the delivery was faster than expected. I recommanded and can't to get a new light soon.
Excellent customer service
Excellent customer service. All issues handled flawlessly.
Fake! Kopior av designlampor!
Kopior av designlampor!! Chinese copies! Do not support this company selling design copies! Read their arrogant answers to customers on here Avoid you will receive fakes!
Reply from Simig lighting2024-09-06
Hello. We received your review. Did you purchase from our store? Unfortunately, we did not find your order. We support customers to share their purchase experience here. But we do not accept reviews without purchase from our store. Thank you.
Love my new lamps
Love my new lamps. Looks amazing and the shipping took six days even though it said 2-5 weeks.
The lamp is great
The lamp is great, and I just bought 2 more lamps
Copy produts, not real
Just wondwering how this company sell's Artek's A331 Beehive lamps with price of 340 euros when originals cost over 1000 euros. These are not real ones, copies only. Do not buy.
Reply from Simig lighting2024-09-06
Hello. We received your comment. We are committed to providing customers from all over the world with cost-effective products. Do you mean that you did NOT buy products from our store, but left a negative review here?
Beautiful lamps - great customer service
Beautiful lamps are already hanging in my kitchen. And excellent customer service. I forgot to enter promotion code and was charged the full price but afterwards got refunded the difference.
Very responsive customer service
Very responsive customer service - much appreciated!
They scam you and sell really bad…
They scam you and sell really bad fakes. AVOID AT ALL COST!
Reply from Simig lighting2024-09-06
Hello. We received your review. Did you buy from our store? We support returns and refunds within the return period. But we did not find your order. Thank you.
Scam company
Scam company! Avoid at all costs. They also steal your GDPR Data to China
Reply from Simig lighting2024-09-06
Hello. This is the customer service team. We received your comment. We could not find your order or email. Have you ever purchased from us? We find it strange that you left such a fake review for our store. Have a nice day.
Zen lamp revival
I have bought 2 fantastic zen type pendant lights at Simig. Delivery was in time though the first shipment got apparently lost in transit to Germany. Simig resent those lights without any hesitation by air delivery in order to keep the delivery timeline. However, one lamp was quite a bit damaged by the carrier. The paper box was apparently undamaged, but appeared to be top loaded with heavy stuff so that the wireframe construction of the light got warped. Simigs support was really professional and beyond my expectations. They provided prompt support and never shirked responsibility. We solved the issue by trying to repair the wireframe. So I received clever tips how to repair that and Simig also resent some black tape to get the light into the truly original state. This worked perfectly fine and the light was pretty awesome again. The only flaw of Simig is that the business model includes sending quite fragile goods to end consumer, which always challenges carriers. I did order similar things in the past (extraction hood from Italy) and did not expect that to work properly. So I do recommend always some patience. Anyway, the Simig support service can really compensate for upcoming issues, but there is still the fact that all these incidents are actually not promised when customers push the buy button.
The first lamp was not correct
The first lamp was not correct, the service did what was necessary. They are great..
Their customer service is consistently…
Their customer service is consistently exceptional, both in Europe and Asia. I purchased a lamp, it arrived broken. They offered to replace immediately - I purchased more, and they thoroughly checked the color I wanted to be sure, and we very good about checking lead times, etc. Very responsive. If only all customer service were this good.
Excellent service !
As I ordered from Germany and first…
As I ordered from Germany and first time, Sharon helped me kindly and patiently to finish my order. My lamp came here in best condition in according time, I am full satisfied. And happy about this wonderful lamp.
Fantastic personal customer service
Have been shopping several rounds. Very good quality of the lamps. And very special personal customer service. Highly recommended.
Quality and Service very good…
Quality of items as good as expected and very good customer service completed a very positive experience
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