Simig lighting (www.simiglighting.com) has a 3.8 out of 5 rating on OK.one, based on 162 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 28% give 1 star; The business has replied to 26% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the beautiful designs and solid craftsmanship of the lighting products, as well as fast delivery times. Many people highlight that the customer support team is extremely helpful, friendly, and quick to resolve any delivery issues.
However, some customers also noted that certain items looked different from online photos or featured inferior materials. A few reviewers experienced long shipping delays, receiving damaged packages or facing challenges when trying to process returns. Some people reported that communication became difficult and unhelpful when they needed assistance after making their purchase.
Auto-generated from all reviews of this business. For reference only.
A lamp came with a defect and broke during the construction
I am adding information here: They’ve been writing me now and bothering me with emails to remove this review! Suddenly, even offering a return of the lamp and a refund if I change the review to positive. BE CAREFUL about this, as this can be behind some positive reviews here. Below is my true review:
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I ordered a lamp from this website. First of all when I payed for it via paypal, I saw the receiver is some company in China with a completely different name written in Chinese characters. That was already a little bit strange.
The quality of the lamp is bad and cheap, and looks similar to the one from Aliexpress, but the cost is 300 euros instead of 70. One part of the lamp already came broken and during the construction of the lamp, the lamp broke.
Since it broke, I wanted to return the lamp and asked for a refund. But they said a return is not possible and they will not return my money, though they can replace the broken parts of the lamp.
The customer support is responsive and nice, they want to try to find a solution, but only a solution that includes not returning the money.
I would not recommend ordering anything there, there is much better websites to buy good quality lamps for the same price.
I put two stars, for fast delivery and responsiveness of the customer support.
It was my 6th transaction in SIMIG - always everything correct, fast with full informations.
All lamps are exactly like as on the SIMIG page.
I am very glad to see lamps in my house.
I painted the walls in my hallway blue and a moment later I found this lamp at SimigLighting, it was quite expensive but very nice. I ordered it immediately, after 3 weeks it arrived but damaged, long journey... The seller easily sent me a second lamp at no additional cost!! I thank them very much for this. The lamp is beautiful! My small corridor benefited greatly from nice lighting. I highly recommend this seller, great service and beautiful lamp designs.
Ordered two lamps. The first one that arrived has had problems since I received it. The screen is not straight and now when my son touched it the whole screen came off and won't be attached again as the gangs don't take. Customer service sends lots of emails asking me to remove my review, but why can't they just do the right thing? Why should I pay for a broken lamp?
Reply from Simig lighting2024-08-28
Hello. We received your comment.
According to the order and email records, please allow us to clarify:
1. The lamp you received is not defective. As explained to you in the email, the part of this lamp that is crooked is the universal rod. It can adjust the direction of the lampshade. If you need this lampshade to stand upright, you just need to push the lampshade to the upright direction. Then the lampshade and the rod will be stand straightly. Or you can assemble the lampshade directly without the universal rod.
2. If the product is damaged caused by personal reasons of the customer, we can provide warranty service to solve it for you instead of full refund.
3. According to the email, We cannot accept the deal that refund you 50% and then you remove the feedback here.
Thank you.
I've purchased a lamp by designer Lukas Bazle through this website and was very disappointed. It is obviously a Chinese knockoff product. Very poor quality, I think it's the identical one to that on AliExpress. After much complaining customer service we agreed I would post a positive review to get a refund. I posted the good review, got 280(!!!) euros refunded, now changed the review to the truth. Don't trust this company!
Good and friendly customer service! Contacted customer service via email when one of the lamps did not quite live up to expectations. Was then offered compensation which I hope arrives soon. Fine products that are very similar to the genuine designer lamps.
Very satisfied with my new lamp! Looks exactly like the pictures, and was easily assembled and installed. Delivery and customer service worked well, too. Absolute recommendation!
Stumbled across a lamp online and impulse bought it. I have to say I love it!!! Looks exactly like the pictures, and was easily assembled and installed. Delivery and customer service worked well, too. Absolute recommendation
A great purchase and a wonderful purchasing experience
First of all, a great product at a very good price. In addition, delivery was fast and communication with the customer service department was prompt and reliable. A great purchasing experience which I will repeat without hesitation. Cannot recommend SIMIG Lighting highly enough.
Fehlerhafte Leuchten sollen selber repariert werden
Eine Lampe war kaputt, bei der anderen fehlte der Schalter. Ich bekam Anweisungen dies selber zu „richten“. Was soll das? Lampen liegen immer noch im Keller weil unbrauchbar.
Nachtrag vom 31.10.24: hier zum Beweis ein Auszug aus der email. Wie gesagt, Retoure unmöglich.
Glad to receive your feedback.
Our technical department understands your situation and comes up with a solution.
For Ling wall lamp, if you directly control the switch of the wall lamp itself to control the power supply, maybe the switch fails to cut off the power supply normally, we can issue you a switch to replace it.
As for lampe gras wall lamp, it is true that this lamp is not equipped with another plug and switch. We are sorry that we did not give the correct explanation on the website. We can replace the plug and switch for you, but you need to drill a small hole in the top plate to install the plug cable.
Reply from Simig lighting2024-09-04
Hello, this is the customer service team. We received your comment.
We provide after-sales service and ultimately seek a solution that is agreed upon with the customer. Whether it is damaged or partially missing, customers can contact our customer service team in time after receiving. But we did not find your order. Thank you.
I bought my lights at Homelights.nl, which is part of Simig, which I see only now on my bank invoice. Thus a website/ one of many of their websites that pretends to be in the EU but is located in China. Paid via bancontact and will never see my money nor the goods - have no order number, no confirmation email, nobody replies on their chat service nor via email. Do not fall in this trap!
Reply from Simig lighting2024-09-04
Hello. We received your comment.
According to the order and email records, please allow us to clarify:
1. We will reply to customers' messages within 24 hours. If it is a weekend or holiday, we will deal with it as soon as we return to the office.
2. After placing an order, our system will automatically send a confirmation email to the customer. Customers can check their emails or spam.
3. Your order was a pre-sale order with a pre-sale discount. On our website, it clearly described the delivery time for pre-sale orders.
4. After receiving your feedback here, the customer service team contacted you immediately. We informed you of the delivery time and confirmed it with you. On February 7, we got your confirmation and request to continue processing your order. According to the logistics status, it has been successfully delivered on March 6. Therefore, we hope you can remove or update the feedback here.
Thank you.
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