This year we are celebrating our 20th birthday and providing our customers with the very latest beauty products across skin, hair and makeup. We have over 300 of the world’s best premium beauty brands including bareMinerals, Caudalie, Clarisonic, Erno Laszlo, Murad, Obagi, Peter Thomas Roth, SkinCeuticals, Stila, Sunday Riley and many more. Our dedicated team of beauty experts are on hand to provide advice and solutions to all of your concerns. We’re proud to provide 24 hour customer service Monday to Friday where our advisers are on hand to help with any queries.
SkinStore (www.skinstore.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 74% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
Now that I left the review they no longer reply. I spent $140.00 and have nothing to show for it! DO NOT SPEND MONEY WITH THIS COMPANY. They now(daily) send me offers to buy other products from them. I couldn’t have imagined it would get worse. Another product was sent out after they saw the review online. The second product came exactly as the first. Old, leaky and defective. Have sent approximately 30 emails to their customer service, including all the information they ask me for photographs, phone number And order number. Now they have just gone radio silent. So I have two leaky old defective products. And cannot reach anybody about it. The worst customer service of any company I have dealt with.
Hello, Thank you for leaving your review. I am sorry to hear that you have had an issue with your order. I am unable to locate your account using the details you have provided. Please update the review with an order number to enable us to reach out to you directly. Regards, Liam
Total scam and fraudulent company. First of all you can find the same products from other places for 1/3 of the price. Yes, still new, still mfg sealed in the box for the exact same product. Second, it is impossible to return anything with this company. I tried for 3 weeks, the website never worked and "customer service" would not help me. The website kept saying my order number was invalid and I had copied and pasted it from the email these con artists had sent to me - tried numerous times to manually create an RMA for me and they wouldn't do it. Probably one of many reasons they have a rating of an F on BBB and had to change their company name. It's not even about the $$ anymore, it's about the fraudulent business practices of these scam artists.
Hello, Thank you for your review. I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter is now being resolved by our investigation team. Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist. Kind regards, Liam
Some of the prices are just to high, but I’m stuck having to buy it because I need it for my skin.
Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Leah
Hello Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care, and have a lovely day. Kind Regards, Kayleigh
This was my first time purchasing from SkinStore and as it happens, during my purchase process I got into difficulty using a code so also used their customer chat. The service team were very polite and able to find a way to resolve my problem. I’m now looking forward to receiving my order but so far very pleased and also impressed with their extensive product list.
Hello Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care, and have a lovely day. Kind Regards, Kayleigh
Great prices, lots of options
Hello Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care, and have a lovely day. Kind Regards, Kayleigh
Super fast shipping and Loved my free gift. The pouch was larger than most bags that you get for travel. Now I my items won't be jammed into a small bag. Much appreciated
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
They don’t ship the correct quantities and will charge you for more items. Customer support are rude and not really helpful at all.
Hello, I am sorry to hear of this issue. I do want to assist and get this issue resolved and I am confident I can. Please can you sign into your account to view the message I have just sent you. I will be able to get this sorted. Kind regards, Sam
Would give zero the took 4 days to email that the order was delayed then no word. I finally had to call to find out that what I ordered wasn’t even in stock. They should never sell anything they don’t have.
Hi Vance, Thank you for leaving your review. I am sorry to hear that you have had an issue with the cancelation of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message. I look forward to getting this resolved. Kind Regards, Ben
The web site was chaotic. It took one hour to process the transaction
Hello, I am sorry to hear of this issue. I do want to assist and get this issue resolved and I am confident I can. Please can you sign into your account to view the message I have just sent you. I will be able to get this sorted. Kind regards, Sam
1st order cancelled by you for some reason…..???????????
Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Jane
Did not receive the 'free' cosmetic bag as was promised.
Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Jane
The website is very easy to use and the prices are much less than other outlets where I have purchased ESPA products
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
I was confused as I began my order on Deciem.com and ended up at Skin Store for finalizing the purchase. I was unsure whether something bonafide had happened — had I been hijacked in some way? It would have been better if you had some kind of warning that Deciem (The Ordinary) now has a check-out procedure thru the Skin Store.
Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Jane
It was fast and easy to place the order, thank you!!
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
It directed me to lots of products
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
The skin care item was a great price and easy and fast checkout.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
Stop adding useless free gifts like a tote bag. I don't need another tote bag. The environment doesn't need another tote bag. STOP. At least give customers the option to delete a free gift. Won't be ordering again until you do.
Hello, Thank you for taking the time to leave your review. I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible. I look forward to resolving this for you. Kind regards, Liam
200 reviews matching
Pharmapacks
Fragrance Outlet
Swanson Vitamins
Fridays Health
ZOE
Musely
Dermwarehouse
PureFormulas