This year we are celebrating our 20th birthday and providing our customers with the very latest beauty products across skin, hair and makeup. We have over 300 of the world’s best premium beauty brands including bareMinerals, Caudalie, Clarisonic, Erno Laszlo, Murad, Obagi, Peter Thomas Roth, SkinCeuticals, Stila, Sunday Riley and many more. Our dedicated team of beauty experts are on hand to provide advice and solutions to all of your concerns. We’re proud to provide 24 hour customer service Monday to Friday where our advisers are on hand to help with any queries.
Is SkinStore legit?
SkinStore (www.skinstore.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 74% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
I found some brands I was looking for but not others.
Reply from SkinStore2024-02-28
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Found the products I was looking for at a better price
Reply from SkinStore2024-02-28
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
There was a discount available but you didn’t display on the checkout screen had to go back and find it to enter. Almost ended up purchasing without the discount which would have made me unhappy.
Reply from SkinStore2024-02-27
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Sale on products was incredible. I wish you carried arcona four o’clock flower hydrator though
Reply from SkinStore2024-02-26
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I purchased Comfort Zone Age- Body moisturizer that I use for years. SkinStore sold me counterfeit! The box is the same but the moisturizer is different! Isn’t it illegal to sell counterfeits?
Reply from SkinStore2024-02-26
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Good products at good prices. Great sales. Highly recommend the subscribe and save option
Reply from SkinStore2024-02-26
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Well I thought I was supposed to get a discount by entering CELEBRATE but I never saw a box for it
Reply from SkinStore2024-02-23
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Issue with a product I received and customer service never took care of the problem or resolve it. I will never use this website and make sure I tell everyone I know about their bad service.
Reply from SkinStore2024-02-23
Hello,
Thank you for leaving your review.
I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Thanks,
Sam
What even is this delivery service??? I just got an email that my package was left in a safe place because no one was home. Uhhh no one came to the door. It was left in the mailbox. And on top of that one of the boxes of product WASNT SEALED. Never again.
Reply from SkinStore2024-02-22
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
I am a long time customer of the Skinstore. I love the products, offers and great service they provide.
Reply from SkinStore2024-02-21
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Horrible experience — also the live chat is not helpful at all and kept misunderstanding my request
Reply from SkinStore2024-02-21
Hello Ingrid,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Discount codes never work on any products I purchase
No matter what discount code you offer it is never good on the PCA products I purchase. Even the 5% Off is never is applied to my order.
Reply from SkinStore2024-02-19
Hello,
Thank you for taking the time to leave your review.
I am sorry that your discount has not applied. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
DO NOT BUY FROM SKINSTORE! Terrible refund policy and service
The product I purchased made me break out terribly. Most of the reputable sites will allow a refund after trying and if dissatisfied, will provide a refund (I would have even been happy with Store credit here), Dermstore, Herbal Face Food, Sephora, Ulta, etc
In chatting through with a representative, they made me jump through hoops. Very detailed description, saying that I needed a Photos and a doctor or clinicians note to prove that I had a reaction. They wouldn’t even help me, said that I needed to contact the brand directly and gave me a phone number. I will NEVER buy from them again And will be sharing this experience to all of my clients, encouraging to buy from the other sites I’ve mentioned who offer a much better customer service policy
Reply from SkinStore2024-02-20
Hello,
Thank you for leaving your review.
I am sorry to hear you have had an issue with the quality of your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Easy to use website. Great coupons offered for first time buyers.
Reply from SkinStore2024-02-20
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Pharmapacks
Fragrance Outlet
Swanson Vitamins
Fridays Health
ZOE
Musely
Dermwarehouse
PureFormulas