This year we are celebrating our 20th birthday and providing our customers with the very latest beauty products across skin, hair and makeup. We have over 300 of the world’s best premium beauty brands including bareMinerals, Caudalie, Clarisonic, Erno Laszlo, Murad, Obagi, Peter Thomas Roth, SkinCeuticals, Stila, Sunday Riley and many more. Our dedicated team of beauty experts are on hand to provide advice and solutions to all of your concerns. We’re proud to provide 24 hour customer service Monday to Friday where our advisers are on hand to help with any queries.
Is SkinStore legit?
SkinStore (www.skinstore.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 74% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
You have not got my address correct.
Barbara Piper
1 Birch House,
Croft Close, Sevenoaks, Kent.
TN13 1BF
Great Britain.
Reply from SkinStore2024-03-12
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
Variety of products and brands, resonable prices, although the discount codes only apply on a few products/brand
Reply from SkinStore2024-03-12
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The person that made this purchased is using a fraudulent account my bank has contacted me and so has Texas federal bureau of investigation the person has the mailing address to ship to but we are in Oklahoma all charges have been frozen and criminal activity is being witnessed as of right now
Reply from SkinStore2024-03-07
Hello,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Skinstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Pretty good - last order received in record time so quite pleased with that, thank you. This order all my savings were eaten up in shipping fees so not as happy - actually ended up paying the original cost when all said and done - hopefully the product is worth it.
Reply from SkinStore2024-03-06
Hello Castro,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Leah
Good luck with receiving your items.
In short, I never received my package, and it has been nearly 3 weeks of going back and forth with SkinStore customer service and I still don't have my items or a refund.
I placed an order with SkinStore which was shipped with the courier Pandion. The order was tracked as out for delivery in a city hundreds of miles from the delivery address. The package was marked as delivered and I never received it. It's been 3 weeks of following up with SkinStore customer service and there has been no resolution.
My recommendation is just shop at Sephora who has much better customer service.
Reply from SkinStore2024-03-06
Hi Vicki,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
I was trying to buy a special gift for my sister, and felt “duped”…
I was trying to buy a special gift for my sister. She loves the Senseuticals 50 SPF tinted sunscreen. (Sadly, she has Melanoma.) When I looked into choosing The skinStore where she recommended I buy it, I was offered a 20% discount.
It took me about 30 minutes (working with an online SkinStore help person) to find out that the discount did not apply to the Skin store, but do another store that I was not familiar with, and not comfortable buying from.
So I felt “duped.”
Reply from SkinStore2024-03-04
Hello Laura,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem, I tried to call but unfortunately you were unavailable. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this delay. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
The product I bought is my second purchase of the SkinCeuticals Serum 10 - I actually works in immediately removing the redness that appears on my face. It is expensive, but it works!!!
Reply from SkinStore2024-03-04
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great selection, easy to find the products that was looking for detailed descriptions & fair prices
Reply from SkinStore2024-03-04
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Would be nice to have more variety on the epionce products. Also, skinMedica is a product that would be nice to be able to purchase on your website.
Reply from SkinStore2024-03-04
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
It was very easy shopping and the products reviews are very helpful
Reply from SkinStore2024-03-04
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Ordered from Skin store and Derm store. Both orders placed, paid, received, but cannot seem to get my points credit to AA shopping account. Seems like they both have a problem getting credit properly to customers........
Reply from SkinStore2024-03-04
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this confusion. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Beauty is my life! I'm a licensed Cosmologist, and Skin Specialist! You have a wonderful Skin Store! Quite a selection...! I look forward to doing business with the Skin Store! Beverly Xx
Reply from SkinStore2024-02-29
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I’ve been ordering from Skinstore for a few years now and am very happy w their shipping, quality of product and customer service. Thank you for all you do Skinstore staff!
Reply from SkinStore2024-03-01
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Pharmapacks
Fragrance Outlet
Swanson Vitamins
Fridays Health
ZOE
Musely
Dermwarehouse
PureFormulas